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Linking professionals to success
Course binders covers to be printed
Your Company!
How to build Intercultural Management capacities
2015
Presented by Martina Pulver, martina@itim.org
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
2Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Contentsourse
• WHY?
• A Possible Briefing
• A Possible Proposal
• The Sensitization Module
• Building Competence
• Measuring Culture
• The Scientific Background
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
3
Course binders covers to be printed
3
WHY?
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
4Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
WHAT
Managers do
is the same the world over.
HOW
they do it
is embedded in their tradition
and culture.
Peter Drucker
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
5Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
These are your Challenges
when managing in different countries:
• Changing individual behaviour 69 %
• Cultural differences 65 %
• Business practice differences 52 %
• Headquarters too remote 44 %
• Labor law differences 41 %
• Accounting and tax differences 36 %
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
6Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Is Intercultural Competence a “soft skill” ?
No,
it is a decisive factor that determines failure
or success of international operations and
projects.
It is a Strategic Competence!
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
7
Course binders covers to be printed
7
A Possible Briefing
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
8Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
8
Your Company wants to build a GlobalTalent Pool to systematically
develop key leaders for regional and globalTop Management
positions:
The identified talents should
Be sensitive to other cultures, needs and perspectives
Easily connect with people from various backgrounds and
cultures; understand different management practices and
leadership styles.
Be able to build commitment in large, geographically remote
groups.
Enjoy managing uncertainty, and achieve high team performance
Your Company Briefing:
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
9
Course binders covers to be printed
9
A Possible Proposal
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
10Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
E-Learning/webinartobrief
participants
Engage people to their individual and team
development path:
Participants attune & personalize what they have learned during the
sensitization workshop
Intercultural
Sensitization
The Model & the Cultural
Profile
Plus an intensive 1-day –
workshop with cases &
role play
InstallPeer-to-PeerConsultingto
makeiteffectiveandsustainable
Building
Competence
Self-assessment &
report,
Plus an individual
and/or team coaching
on specific themes
Building Competence
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
11
Course binders covers to be printed
11
The Sensitization
Module
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
12Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Sensitization
Sensitization module is designed to:
• Explain the impact of culture
• Make aware of one’s own cultural bias
• Introduce a tool to “measure” cultural differences
• Train the ability to properly observe & evaluate intercultural
situations.
Sensitization
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
13Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Sensitization
The Module Contents:
• What is culture – Cultural perceptions
• Cultural Profile/Compass
• 4 /6 Dimensions-Model
• Cultural implications on communication
behaviours (role play)
• Small group work on mini-cases
Duration: 8 hours
Nbr of Participants: 12
Sensitization
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
14
Course binders covers to be printed
14
Beyond
sensitization:
Building
Competence
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
15Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Build – Connect - Enjoy
We build on the Intercultural Readiness
Check in order to help YOU to:
Anticipate cultural issues
Connect with culturally divers people
Manage successfully uncertain situations
Build commitment to satisfy the interest of the culturally
different stakeholders
Entice group members to enjoy their diversity
Building Competence
and
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
16Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Tools and Solutions
itim tools and solutions are developed upon
Hofstede’s research results:
Scientific Background
• They are based on statistically valid information;
• Provide consistent messages throughout all itim applications
like cases, assessments, quiz;
• Help to create internal language and common
reference system;
• Simplify a complex area to allow easy and efficient
application for management.
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
17
Course binders covers to be printed
17
Measuring Culture
(The Hofstede Model)
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
18
Course binders covers to be printed
18
6
1
2
3
4
5
The 6-D Model
All societies face the same basic problems
– only the answers differ in terms of:
Relationship to Power «PDI»
Who shall decide? How to stabilize decision making?
Individualism «IDV»
Which space and freedom shall we give to the individual?
Motivation-Aspiration «MAS»
What should be the optimal gender role model?
Which motivational triggers shall we promote?
Uncertainty Avoidance «UAI»
How to deal with uncertainty and an unknown future?
Pragmatism – LongTerm Orientation «PRA»
How far ahead do we orient our doing? How important are principles and faith?
Indulgence vs. Restraint «IVR»
To what extent shall we allow for the satisfaction or gratification of human desires and impulses?
Measuring Culture
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
19
Course binders covers to be printed
19
The Scientific
Background
The Expert in Intercultural Management and Organisational Culture
Course binders covers to be printed
20Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Geert Hofstedeurse
Business anthropologist, Named one of the top 20
most influential business thinkers of 2008 by The Wall
Street Journal.
• IBM Surveys 1967 to 1973
• 116.000 questionnaires, 72 countries, 20 languages
• Chinese Value Survey 1979 - Michael Harris Bond
• 22 countries
• Continuing researches : over 60 repeats
• Latest Findings & model update by Hofstede/Hofstede/Minkov:
Cultures and Organizations: Software for the Mind,
3rd Ed. 2010
Scientific Background

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2015 itim h2 build management capabilities

  • 1. Linking professionals to success Course binders covers to be printed Your Company! How to build Intercultural Management capacities 2015 Presented by Martina Pulver, martina@itim.org
  • 2. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 2Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Contentsourse • WHY? • A Possible Briefing • A Possible Proposal • The Sensitization Module • Building Competence • Measuring Culture • The Scientific Background
  • 3. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 3 Course binders covers to be printed 3 WHY?
  • 4. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 4Course binders covers to be printedPresented by Martina Pulver, martina@itim.org WHAT Managers do is the same the world over. HOW they do it is embedded in their tradition and culture. Peter Drucker
  • 5. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 5Course binders covers to be printedPresented by Martina Pulver, martina@itim.org These are your Challenges when managing in different countries: • Changing individual behaviour 69 % • Cultural differences 65 % • Business practice differences 52 % • Headquarters too remote 44 % • Labor law differences 41 % • Accounting and tax differences 36 %
  • 6. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 6Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Is Intercultural Competence a “soft skill” ? No, it is a decisive factor that determines failure or success of international operations and projects. It is a Strategic Competence!
  • 7. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 7 Course binders covers to be printed 7 A Possible Briefing
  • 8. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 8Course binders covers to be printedPresented by Martina Pulver, martina@itim.org 8 Your Company wants to build a GlobalTalent Pool to systematically develop key leaders for regional and globalTop Management positions: The identified talents should Be sensitive to other cultures, needs and perspectives Easily connect with people from various backgrounds and cultures; understand different management practices and leadership styles. Be able to build commitment in large, geographically remote groups. Enjoy managing uncertainty, and achieve high team performance Your Company Briefing:
  • 9. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 9 Course binders covers to be printed 9 A Possible Proposal
  • 10. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 10Course binders covers to be printedPresented by Martina Pulver, martina@itim.org E-Learning/webinartobrief participants Engage people to their individual and team development path: Participants attune & personalize what they have learned during the sensitization workshop Intercultural Sensitization The Model & the Cultural Profile Plus an intensive 1-day – workshop with cases & role play InstallPeer-to-PeerConsultingto makeiteffectiveandsustainable Building Competence Self-assessment & report, Plus an individual and/or team coaching on specific themes Building Competence
  • 11. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 11 Course binders covers to be printed 11 The Sensitization Module
  • 12. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 12Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Sensitization Sensitization module is designed to: • Explain the impact of culture • Make aware of one’s own cultural bias • Introduce a tool to “measure” cultural differences • Train the ability to properly observe & evaluate intercultural situations. Sensitization
  • 13. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 13Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Sensitization The Module Contents: • What is culture – Cultural perceptions • Cultural Profile/Compass • 4 /6 Dimensions-Model • Cultural implications on communication behaviours (role play) • Small group work on mini-cases Duration: 8 hours Nbr of Participants: 12 Sensitization
  • 14. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 14 Course binders covers to be printed 14 Beyond sensitization: Building Competence
  • 15. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 15Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Build – Connect - Enjoy We build on the Intercultural Readiness Check in order to help YOU to: Anticipate cultural issues Connect with culturally divers people Manage successfully uncertain situations Build commitment to satisfy the interest of the culturally different stakeholders Entice group members to enjoy their diversity Building Competence and
  • 16. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 16Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Tools and Solutions itim tools and solutions are developed upon Hofstede’s research results: Scientific Background • They are based on statistically valid information; • Provide consistent messages throughout all itim applications like cases, assessments, quiz; • Help to create internal language and common reference system; • Simplify a complex area to allow easy and efficient application for management.
  • 17. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 17 Course binders covers to be printed 17 Measuring Culture (The Hofstede Model)
  • 18. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 18 Course binders covers to be printed 18 6 1 2 3 4 5 The 6-D Model All societies face the same basic problems – only the answers differ in terms of: Relationship to Power «PDI» Who shall decide? How to stabilize decision making? Individualism «IDV» Which space and freedom shall we give to the individual? Motivation-Aspiration «MAS» What should be the optimal gender role model? Which motivational triggers shall we promote? Uncertainty Avoidance «UAI» How to deal with uncertainty and an unknown future? Pragmatism – LongTerm Orientation «PRA» How far ahead do we orient our doing? How important are principles and faith? Indulgence vs. Restraint «IVR» To what extent shall we allow for the satisfaction or gratification of human desires and impulses? Measuring Culture
  • 19. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 19 Course binders covers to be printed 19 The Scientific Background
  • 20. The Expert in Intercultural Management and Organisational Culture Course binders covers to be printed 20Course binders covers to be printedPresented by Martina Pulver, martina@itim.org Geert Hofstedeurse Business anthropologist, Named one of the top 20 most influential business thinkers of 2008 by The Wall Street Journal. • IBM Surveys 1967 to 1973 • 116.000 questionnaires, 72 countries, 20 languages • Chinese Value Survey 1979 - Michael Harris Bond • 22 countries • Continuing researches : over 60 repeats • Latest Findings & model update by Hofstede/Hofstede/Minkov: Cultures and Organizations: Software for the Mind, 3rd Ed. 2010 Scientific Background