The document discusses trends and strategies in the managed services provider (MSP) market, emphasizing the significance of cloud platforms and mobile security. It highlights customer needs, the evolving role of MSPs, and various services they can offer, such as cloud applications and mobile device management. Additionally, it addresses challenges to profitability and opportunities for growth within the industry.

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2013 and GFI MAX
Dr Alistair Forbes
General Manager, GFI MAX

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INDUSTRY TRENDS
AND DRIVING FORCES

3. 3
MSP Market Trends
Cloud
Platforms
Tsunami
Service
Packages
Mobile Security

4. 4
Managed Services Offered

5. 5
Who are the customers?

6. 6
What’s in a word …

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GFI MAX STRATEGY
AND APPROACH

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Find out what your customer wants and find a way to
give it to them …

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Sometimes there’s just a better way …

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Not everyone will play by the same rules …

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Taking a broader view

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PLATFORMS

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Platform Market Share

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Platform Coverage - Linux

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Platform Coverage - Linux

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Platform Coverage - Macintosh

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Platform Coverage - Virtualization

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INTEGRATIONS

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Integrations

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SECURITY

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Major Sources of Compromise

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CLOUD

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Customer Awareness

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Key Customer Insights
Source: Edge Strategies survey commissioned by Microsoft
Corp., “SMB Business in the Cloud 2012,” Feb. 8, 2012

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All Sizes of Customer

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How Far Have Customers Got?

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Growth Companies Moving to the Cloud

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Cloud Motivators for SMBs

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Drivers to Cloud

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Types of Cloud Services

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Who needs an MSP for the cloud?

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Why Use an MSP

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What will the MSPs Deliver?

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Changing Role in the Cloud

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Areas of Revenue Opportunity

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Challenges to Profitability

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Cloud Service Offered

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Cloud Vendors Used by MSPs

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Cloud Infrastructure - “From the outside in …”
» Application and database services
performance and availability monitoring
» Transaction testing
» Load testing
» Penetration testing
» Utilisation of service instances
» Utilisation and growth rates of
storage capacity

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Cloud applications – “From the inside out …”
» Real-world user experience
monitoring
» Service availability
» Monitoring of service usage,
e.g. users, mailboxes, etc.
» Integration points

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Practical application scenarios
» Use it now with customers who have an online presence
□ Online retail, customer service, patient portal
» Use it as a prospecting tool
□ Monitor the web presence of new prospects, demonstrate understanding of
their business and differentiate from other MSPs
» Monitor your own and your competitors’ web site
□ Demonstrate your own superior capabilities
» Develop new service lines
□ Load testing, penetration testing, etc.

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MOBILE

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The World is Going Mobile

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Mobile Platforms

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Mobile Strategy Focus

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Concerns about Mobile

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Mobile Security Measures

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GFI MAX MDM Functionality

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iOS MDM Features

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5 Key Capabilities for MDM

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MSP Needs from MDM

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Mobile Device Management Functionality

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MDM Development and Launch Plans
» Platform coverage
□ iOS and Blackberry functionality
□ Tablet Support
» Provisioning ease of use
» Enable testing using current standalone UI
» Integration into MAX RM
» Full service launch

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MSP Market Trends
Cloud
Platforms
Tsunami
Service
Packages
Mobile Security

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REPORTING

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Brightgauge – Third Party Reporting

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THANK YOU