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One global village
Technology industry key findings
www.pwc.com/ceosurvey
18th Annual
Global CEO Survey
February 2015
PwC
Our thanks to the following CEOs for participating in our face-to-face interviews; their comments are
included throughout this document
February 201518th Annual Global CEO Survey – Key findings in the technology industry
2
Michael Dell
Chairman and Chief Executive Officer
Dell Inc., US
Click here to view the video interview
Dr. Vishal Sikka
Chief Executive Officer & Managing Director
Infosys, India
Click here to view the video interview
John Donahoe
President and Chief Executive Officer
eBay Inc., US
Click here to view the video interview
Thomas J. Lynch
Chairman and Chief Executive Officer
TE Connectivity, Switzerland
Click here to view the video interview
T.J. Rodgers
Founder, President and Chief Executive Officer
Cypress Semiconductor Corporation, US
Click here to view the video interview
Kimmo Alkio
President and CEO
Tieto, Finland
Click here to view the video interview
D. Mark Durcan
Chief Executive Officer
Micron Technology, Inc., US
Click here to view the video interview
PwC
18th Annual Global CEO Survey at a glance
1,322
All CEOs
33
Face-to-face
interviews
176
Tech CEOs
3
February 201518th Annual Global CEO Survey – Key findings in the technology industry
Technology Partnerships Diversity
Growth Competition
The CEO
agenda
36% have
revenues over
US$1 billion
93% male;
7% female
CEO insights
from 22
industries
77
Countries
PwC
Technology sector sample demographics
February 2015
4
18th Annual Global CEO Survey – Key findings in the technology industry
27%
34%
38%
Americas
Europe
Africa, Asia, Middle East, Australia
Geography
18%
28%
38%
3%
9%
5%
Computers & Networking
Electronics Manufacturing/Distributors
Software/Information Technology
Semiconductor
Internet
Other
Subsector
35%
39%
13%
3%
10%
Revenue
US$0 to US$100M
US$101 to US$999M
US$1 to US$10B
Over US$10B
Not stated
PwC
Growth
February 2015
5
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
Strong confidence in the global economy
Optimism about growth
remains high, with 87% of
tech CEOs predicting revenue
growth. Looking three years
out, 92% of tech CEOs are
confident about revenue
growth.
6
Growth
February 201518th Annual Global CEO Survey – Key findings in the technology industry
2015 2018
87%
92%
Q: How confident are you about your company’s prospects
for revenue growth over the next 12 months? (respondents
who stated confident and somewhat confident)
PwC
Tech CEOs see some of the G7 economies as poised for accelerating
growth
The US maintains the top spot and the UK rises from 6th to 4th as ‘most important country for
growth’ in 2015.
38
US China
Germany
UK
13%
Brazil
12%
India
12%
Japan
10%
Indonesia
5%
Australia
4%
34 Russia
2%
ChinaUS
Brazil
13%
India
12%
UK
10%
Japan
9%
Russia
3%
Indonesia
3%3033
19
17
2015
2014
Q: Which countries, excluding the one in which you are based, do you consider most
important for your overall growth prospects over the next 12 months? (%)
Up from last year Same rank as last year Down from last year
7
Growth
43% 38%
24%
38% 37% 20%
Germany
Mexico
10%
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
More optimism towards growth opportunities and less concern
about threats
74% see more
opportunities54% see
more threats
Q: How much do you agree/disagree that there
are more growth opportunities/threats for your
company than there were three years ago?
See more opportunities
See more threats
8
February 201518th Annual Global CEO Survey – Key findings in the technology industry
Growth
Nearly three-quarters (74%) of tech CEOs believe there are more growth opportunities than there
were three years ago, significantly more than their peers across the total sample (61%).
PwC 9
2014 : 68%
of tech CEOs
are concerned
about the
availability
of key skills
2014: 59%2014: 56%
65%
of tech CEOs are
concerned about
cyber threats
83%
February 2015
Q: How concerned are you about the following potential
economic, policy, social and business threats to your
organisation’s growth prospects?
of tech CEOs are
concerned about
the increasing
tax burden
70%
Tech CEOs are getting more concerned about cyber threats and the increasing tax burden.
Cyber moved from the 5th top threat last year to the 3rd. The increasing tax burden jumped
from the 6th to the 2nd top threat.
Causes for concern
Growth
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
are concerned
about new market
entrants
view competition (new and
traditional) as likely to disrupt
their industry landscape
Disruption and convergence continues to redefine industry
landscapes
February 201518th Annual Global CEO Survey – Key findings in the technology industry
believe companies will
increasingly compete in new
sectors in the next 3 years
71%
67%
63%
Technology CEOs
With barriers to entry
declining and industries
converging, tech CEOs
are more concerned
about new market
entrants.
Growth
10
PwC
Cross-sector competition expected to come from professional and
business services, communications and E&M sectors
Which industry do tech CEOs
believe a significant
competitor is emerging?
Professional and business
services (30%) and
Communications,
entertainment & media (29%)
30%
16% 16%
11%
11%
Professional and
business services
Retail & wholesale
distribution
Financial services
(inc. real estate)
Energy, utilities
and mining
Industrial
manufacturing
10%
7%
Consumer products
manufacturing
Healthcare, pharma
& life sciences
Automotive
Q: From which industry or industries outside of your own do
you think a significant competitor is emerging or could
emerge?
29%Communications,
entertainment & media
11
13%
February 201518th Annual Global CEO Survey – Key findings in the technology industry
Growth
PwC
Technology’s influence on other industries continues to grow
Technology is increasingly
playing a fundamental role in
every business.
Of E&M CEOs, 55% say a
significant competitor is
emerging or could emerge from
the technology sector.
3
16
Q: From which industry or industries outside of your own, if
any, do you think a significant competitor is emerging or could
emerge? (% who stated technology)
12
13
47%
48%
52%
55%
Entertainment &
media
CommunicationsPower and utilitiesBanking & capital
markets
February 201518th Annual Global CEO Survey – Key findings in the technology industry
Growth
PwC
CEOs speak
On competition and industry disruptions
“Our challenge is that we need to continue
disrupting ourselves before someone disrupts
us. The competition that I worry most about in
many cases hasn’t been created yet. It’s a new
company, a new technology, a new business
model that looks at this blurring between
online and offline...”
“We're seeing the effect of disruptive
companies on our traditional customers and in
the networks... It's more around the business
models and how fast the cycles go.”
John Donahoe
President and Chief Executive Officer
eBay Inc., US
13
February 201518th Annual Global CEO Survey – Key findings in the technology industry
Competition
Thomas J. Lynch
Chairman and Chief Executive Officer
TE Connectivity, Switzerland
PwC
Challenges for your business, things to consider…
Finding growth in a disrupted world
14
Growth
What changes are you making to
your growth strategy in emerging
and frontier economies to take into
account key structural and political
issues in these countries?
How are you rethinking your business
in light of new entrants?
How widely are you looking to see
how your industry could be
disrupted? How well are you
assessing the impact of cross-sector
competition, emerging business
models and new technologies, for
example?
In what ways are you using
information to assist in making
strategic and risk decisions?
February 201518th Annual Global CEO Survey – Key findings in the technology industry
So what are CEOs doing?
PwC
Three interdependent approaches for success
Technology Partnerships Diversity
Investing in digital
technologies for
growth
Engaging in alliances
with unlikely partners
Demanding talent
with broader skills
16
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
1 Technology
February 201518th Annual Global CEO Survey – Key findings in the technology industry
17
Digital technologies are creating new opportunities for growth
PwC
Investing in game-changing digital technologies…
Tech CEOs’ top five strategic technologies:
1. Cybersecurity tools
2. Analytics
3. Mobile technologies
4. Internet of Things
5. Cloud computing
Technology
Mobile
technologies
Data mining
and analysis
Cybersecurity
Internet of
Things
Socially enabled
business processes
Cloud
computing
Battery and power
technologies
Robotics
Wearable
computing
3D printing
Q: How strategically important are the following categories of
digital technologies for your organisation?
18
88%89%
89%
85%
84%
73%56%
55%
45%
35%
February 201518th Annual Global CEO Survey – Key findings in the technology industry
In fact, the top five digital technologies
were universal across CEOs in all
industries.
PwC
…and where they see results
These are areas where technology
CEOs are seeing the best return
on digital investment.
Technology
88%
Operational
efficiency
Data and data
analysis
Digital trust
including
cybersecurity
Innovation
capacity
Q: To what extent are digital technologies creating value for
your organisation in the following areas? (Respondents who
stated ‘quite high value’ or ‘very high value)
19
91%
85% 84%
85%
Internal/external
collaboration
82%
February 201518th Annual Global CEO Survey – Key findings in the technology industry
Customer
experience
PwC
Recipe for return on digital
Factors technology CEOs say
will help them get the most
out of digital investments.
Technology
90%
Need to champion the
use of digital
technologies
themselves
91%
Need to have a clear
vision of how digital
technologies can help
achieve competitive
advantage
85%
Need to have a well
thought-out plan,
including measures
of success
Q: How important are the following factors in helping your
organisation get the most out of its digital investments?
(Respondents who stated ‘very important’ or ‘somewhat
important’)
20
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
CEOs speak
On how digital technologies are creating new opportunities for growth
“The instinct when something new shows up is
to say, ‘How do we bolt this on to the old way
we were doing it and deliver some incremental
improvement?’… What you really have to do is
rethink the problem and say, ‘Now that we
have all these new tools and new techniques,
how can we solve the problem in a
fundamentally different way?’”
“So my sense is that the next-generation
competition, the next generation of successful
companies, whether they are transformations
of existing companies or completely new ones
that emerge, will come at this intersection of
taking traditional processes and activities and
completely rethinking them, reinventing them
on the basis of computing and digital
technologies.”
Michael Dell
Chairman and Chief Executive Officer
Dell Inc., US
Dr. Vishal Sikka
Chief Executive Officer and Managing Director
Infosys, India
21
February 2015
Technology
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
Challenges for your business, things to consider…
Leveraging digital technologies
February 2015
22
Technology
What technologies do your
customers, partners and other
stakeholders use and value,
and how do they use those
technologies?
What are you doing to
ensure that you’re
investing in the right
digital technologies—and
using them most
effectively?
How are you maximising the
use of data analytics to
deliver customer value?In what ways does your
business and operating model
need to change to fulfil
evolving customer needs? How are you ensuring that
your information assets
are as secure as possible?
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
2 Partnerships
Convergence is driving alliances with unlikely partners
23
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
Q: Are you currently engaged with or considering engaging
with any of the following types of partners through joint
ventures, strategic alliances or informal collaborations?
Respondents who said 'yes' or 'considering'
Convergence is driving alliances with unlikely partners
• Over 60% of tech companies
plan to grow by entering into
strategic alliances, a 13%
increase from the prior year.
• A similar percentage (62%) of
tech CEOs are partnering with
or are considering partnering
with competitors.
Partnerships
74%
63%
62%
61%58%
56%
43%
36%
Suppliers
Customers
Academia
Business networks,
clusters or trade
organisations
Competitors
Firms from
other industries
Government
Non-governmental
organisations
Start-ups
77%
24
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
CEOs speak
On partnering with competitors
“Partnering… where you cooperate but you also
compete - has big advantages. We have several
deals where we get, for example, access to low cost
in return for training people, access to a market in
return for teaching people how to design chips. In
China, we're partnering with a manufacturing
company so we can bring out a product that
includes their product and our product in it.”
“…we should not be too fixated in any way on
looking at one’s traditional markets or
traditional competitors, but looking forward at
new opportunities and potential ways of
partnering.”
T.J. Rodgers
Founder, President and Chief Executive Officer
Cypress Semiconductor Corporation, US
Kimmo Alkio
President and CEO
Tieto, Finland
25
February 2015
Partnerships
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
Challenges for your business, things to consider…
Developing diverse and dynamic partnerships
26
Partnerships
How are you leveraging
partnerships to enhance
your organisation’s core
capabilities?
What types of
organisations are you
collaborating with? Do
they include those outside
your industry, or those
outside the private sector?
In what ways are you
harnessing the power of
collaborative technologies?
What can you learn from
your collaborative
networks in order to
deliver new value to
customers?
How are you ensuring that
your partnerships are
mutually beneficial and
aligned in objectives?
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
3 Diversity
Demanding talent with broader skills
27
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
Tech CEOs plan to increase headcount in 2015
Tech CEOs say 2015 headcount will…
Diversity
55%
27%
16%
Decrease
Remain the
same
Increase
Q: Do you expect headcount in your company to increase,
decrease or stay the same over the next 12 months? (%)
Note: 2% responded they don’t know
28
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
73%
Demanding talent with broader skills
As a consequence of industries
converging, tech CEOs are
changing the skill profile of
the people they’re hiring.
Three in four (78%) tech CEOs
say they are looking for a
much broader set of skills
than in the past. And nearly as
many tech CEOs (73%) report
that they actively search for
talent in different countries,
industries and demographic
segments.
Diversity
81%
Look for a
much broader
range of skills
Equip
employees
with new
skills
Search
Use multiple
channels
(including
online and social
networks)
Search in different
geographies, industries,
demographics
Skills
Q: To what extent do you agree or disagree with the following
statements about your organisation’s talent activities? (% who
agree)
29
78%
February 201518th Annual Global CEO Survey – Key findings in the technology industry
83%
PwC
CEOs speak
On deploying diversity of talent
“We want access to all the world’s talent, and we’ve
found tremendous value in having a diverse set of
ideas and opinions and insights integrated into our
business.”
“Today, a company without a global workforce
is at a significant disadvantage, and that
means you have to have diversity, people who
can interact in all cultures and all
environments and understand what
consumers want and need, as well as
understand how people think about the value
of different solutions. Diversity is a
fundamental underpinning of a successful
company.”
Michael Dell
Chairman and Chief Executive Officer
Dell Inc., US
D. Mark Durcan
Chief Executive Officer
Micron Technology, Inc., US
30
February 2015
Diversity
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
Challenges for your business, things to consider…
Employing the right mix of talent
31
Diversity
How are you getting the
visibility that you need to
ensure that skills are being
deployed effectively in your
organisation?
How are you ensuring that
your organisation has
access to the skills it needs
now and will need in the
future?
What strategies do you
have in place to ensure
that you are looking as
widely as possible for
talent?
Are you measuring how
diversity and inclusiveness
contribute to your bottom
line? And assessing their
impact on the capabilities
you have or need to develop?
What measures of
diversity are important to
help your organisation
achieve its goals?
February 201518th Annual Global CEO Survey – Key findings in the technology industry
PwC
Questions?
February 2015
32
18th Annual Global CEO Survey – Key findings in the technology industry
PwC
Contact us
February 201518th Annual Global CEO Survey – Key findings in the technology industry
33
Rod Dring – Australia Werner Ballhaus – Germany Yury Pukha – Russia
T: 61 2 8266 7865
E: rod.dring@au.pwc.com
T: 49 211 981 5848
E: werner.ballhaus@de.pwc.com
T: 7 495 223 5177
E: yury.pukha@ru.pwc.com
Estela Vieira – Brazil Sandeep Ladda – India Greg Unsworth – Singapore
T: 55 1 3674 3802
E: estela.vieira@br.pwc.com
T: 91 982 026 3630
E: sandeep.ladda@in.pwc.com
T: 65 6236 3738
E: greg.unsworth@sg.pwc.com
Christopher Dulny– Canada Masahiro Ozaki – Japan Philip Shepherd – UAE
T: 1 416 869 2355
E: christopher.dulny@ca.pwc.com
T: 81 3 5326 9090
E: masahiro.ozaki@jp.pwc.com
T: 97 1 43043501
E: philip.shepherd@ae.pwc.com
Jianbin Gao – China Hoonsoo Yoon – Korea Jass Sarai – UK
T: 86 21 2323 3362
E: gao.jianbin@cn.pwc.com
T: 82 2 709 0201
E: hoonsoo.yoon@kr.pwc.com
T: 44 0 1895 52 2206
E: jass.sarai@uk.pwc.com
Pierre Marty – France Ilja Linnemeijer – The Netherlands Pierre-Alain Sur – US
T: 33 156 57 58 15
E: pierre.marty@fr.pwc.com
T: 31 88 792 4956
E: ilja.linnemeijer@nl.pwc.com
T: 1 646 471 6973
E: pierre-alain.sur@us.pwc.com
Raman Chitkara
Global Technology Industry Leader
T: 1 408 817 3746
E: raman.chitkara@us.pwc.com
www.pwc.com/ceosurvey
This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should
not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty
(express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted
by law, PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability, responsibility or duty of
care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for
any decision based on it.
© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal
entity. Please see http://www.pwc.com/structure for further details. This content is for general information purposes only, and should not be
used as a substitute for consultation with professional advisors.

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18th Annual Global CEO Survey - Technology industry key findings

  • 1. One global village Technology industry key findings www.pwc.com/ceosurvey 18th Annual Global CEO Survey February 2015
  • 2. PwC Our thanks to the following CEOs for participating in our face-to-face interviews; their comments are included throughout this document February 201518th Annual Global CEO Survey – Key findings in the technology industry 2 Michael Dell Chairman and Chief Executive Officer Dell Inc., US Click here to view the video interview Dr. Vishal Sikka Chief Executive Officer & Managing Director Infosys, India Click here to view the video interview John Donahoe President and Chief Executive Officer eBay Inc., US Click here to view the video interview Thomas J. Lynch Chairman and Chief Executive Officer TE Connectivity, Switzerland Click here to view the video interview T.J. Rodgers Founder, President and Chief Executive Officer Cypress Semiconductor Corporation, US Click here to view the video interview Kimmo Alkio President and CEO Tieto, Finland Click here to view the video interview D. Mark Durcan Chief Executive Officer Micron Technology, Inc., US Click here to view the video interview
  • 3. PwC 18th Annual Global CEO Survey at a glance 1,322 All CEOs 33 Face-to-face interviews 176 Tech CEOs 3 February 201518th Annual Global CEO Survey – Key findings in the technology industry Technology Partnerships Diversity Growth Competition The CEO agenda 36% have revenues over US$1 billion 93% male; 7% female CEO insights from 22 industries 77 Countries
  • 4. PwC Technology sector sample demographics February 2015 4 18th Annual Global CEO Survey – Key findings in the technology industry 27% 34% 38% Americas Europe Africa, Asia, Middle East, Australia Geography 18% 28% 38% 3% 9% 5% Computers & Networking Electronics Manufacturing/Distributors Software/Information Technology Semiconductor Internet Other Subsector 35% 39% 13% 3% 10% Revenue US$0 to US$100M US$101 to US$999M US$1 to US$10B Over US$10B Not stated
  • 5. PwC Growth February 2015 5 18th Annual Global CEO Survey – Key findings in the technology industry
  • 6. PwC Strong confidence in the global economy Optimism about growth remains high, with 87% of tech CEOs predicting revenue growth. Looking three years out, 92% of tech CEOs are confident about revenue growth. 6 Growth February 201518th Annual Global CEO Survey – Key findings in the technology industry 2015 2018 87% 92% Q: How confident are you about your company’s prospects for revenue growth over the next 12 months? (respondents who stated confident and somewhat confident)
  • 7. PwC Tech CEOs see some of the G7 economies as poised for accelerating growth The US maintains the top spot and the UK rises from 6th to 4th as ‘most important country for growth’ in 2015. 38 US China Germany UK 13% Brazil 12% India 12% Japan 10% Indonesia 5% Australia 4% 34 Russia 2% ChinaUS Brazil 13% India 12% UK 10% Japan 9% Russia 3% Indonesia 3%3033 19 17 2015 2014 Q: Which countries, excluding the one in which you are based, do you consider most important for your overall growth prospects over the next 12 months? (%) Up from last year Same rank as last year Down from last year 7 Growth 43% 38% 24% 38% 37% 20% Germany Mexico 10% February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 8. PwC More optimism towards growth opportunities and less concern about threats 74% see more opportunities54% see more threats Q: How much do you agree/disagree that there are more growth opportunities/threats for your company than there were three years ago? See more opportunities See more threats 8 February 201518th Annual Global CEO Survey – Key findings in the technology industry Growth Nearly three-quarters (74%) of tech CEOs believe there are more growth opportunities than there were three years ago, significantly more than their peers across the total sample (61%).
  • 9. PwC 9 2014 : 68% of tech CEOs are concerned about the availability of key skills 2014: 59%2014: 56% 65% of tech CEOs are concerned about cyber threats 83% February 2015 Q: How concerned are you about the following potential economic, policy, social and business threats to your organisation’s growth prospects? of tech CEOs are concerned about the increasing tax burden 70% Tech CEOs are getting more concerned about cyber threats and the increasing tax burden. Cyber moved from the 5th top threat last year to the 3rd. The increasing tax burden jumped from the 6th to the 2nd top threat. Causes for concern Growth 18th Annual Global CEO Survey – Key findings in the technology industry
  • 10. PwC are concerned about new market entrants view competition (new and traditional) as likely to disrupt their industry landscape Disruption and convergence continues to redefine industry landscapes February 201518th Annual Global CEO Survey – Key findings in the technology industry believe companies will increasingly compete in new sectors in the next 3 years 71% 67% 63% Technology CEOs With barriers to entry declining and industries converging, tech CEOs are more concerned about new market entrants. Growth 10
  • 11. PwC Cross-sector competition expected to come from professional and business services, communications and E&M sectors Which industry do tech CEOs believe a significant competitor is emerging? Professional and business services (30%) and Communications, entertainment & media (29%) 30% 16% 16% 11% 11% Professional and business services Retail & wholesale distribution Financial services (inc. real estate) Energy, utilities and mining Industrial manufacturing 10% 7% Consumer products manufacturing Healthcare, pharma & life sciences Automotive Q: From which industry or industries outside of your own do you think a significant competitor is emerging or could emerge? 29%Communications, entertainment & media 11 13% February 201518th Annual Global CEO Survey – Key findings in the technology industry Growth
  • 12. PwC Technology’s influence on other industries continues to grow Technology is increasingly playing a fundamental role in every business. Of E&M CEOs, 55% say a significant competitor is emerging or could emerge from the technology sector. 3 16 Q: From which industry or industries outside of your own, if any, do you think a significant competitor is emerging or could emerge? (% who stated technology) 12 13 47% 48% 52% 55% Entertainment & media CommunicationsPower and utilitiesBanking & capital markets February 201518th Annual Global CEO Survey – Key findings in the technology industry Growth
  • 13. PwC CEOs speak On competition and industry disruptions “Our challenge is that we need to continue disrupting ourselves before someone disrupts us. The competition that I worry most about in many cases hasn’t been created yet. It’s a new company, a new technology, a new business model that looks at this blurring between online and offline...” “We're seeing the effect of disruptive companies on our traditional customers and in the networks... It's more around the business models and how fast the cycles go.” John Donahoe President and Chief Executive Officer eBay Inc., US 13 February 201518th Annual Global CEO Survey – Key findings in the technology industry Competition Thomas J. Lynch Chairman and Chief Executive Officer TE Connectivity, Switzerland
  • 14. PwC Challenges for your business, things to consider… Finding growth in a disrupted world 14 Growth What changes are you making to your growth strategy in emerging and frontier economies to take into account key structural and political issues in these countries? How are you rethinking your business in light of new entrants? How widely are you looking to see how your industry could be disrupted? How well are you assessing the impact of cross-sector competition, emerging business models and new technologies, for example? In what ways are you using information to assist in making strategic and risk decisions? February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 15. So what are CEOs doing?
  • 16. PwC Three interdependent approaches for success Technology Partnerships Diversity Investing in digital technologies for growth Engaging in alliances with unlikely partners Demanding talent with broader skills 16 February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 17. PwC 1 Technology February 201518th Annual Global CEO Survey – Key findings in the technology industry 17 Digital technologies are creating new opportunities for growth
  • 18. PwC Investing in game-changing digital technologies… Tech CEOs’ top five strategic technologies: 1. Cybersecurity tools 2. Analytics 3. Mobile technologies 4. Internet of Things 5. Cloud computing Technology Mobile technologies Data mining and analysis Cybersecurity Internet of Things Socially enabled business processes Cloud computing Battery and power technologies Robotics Wearable computing 3D printing Q: How strategically important are the following categories of digital technologies for your organisation? 18 88%89% 89% 85% 84% 73%56% 55% 45% 35% February 201518th Annual Global CEO Survey – Key findings in the technology industry In fact, the top five digital technologies were universal across CEOs in all industries.
  • 19. PwC …and where they see results These are areas where technology CEOs are seeing the best return on digital investment. Technology 88% Operational efficiency Data and data analysis Digital trust including cybersecurity Innovation capacity Q: To what extent are digital technologies creating value for your organisation in the following areas? (Respondents who stated ‘quite high value’ or ‘very high value) 19 91% 85% 84% 85% Internal/external collaboration 82% February 201518th Annual Global CEO Survey – Key findings in the technology industry Customer experience
  • 20. PwC Recipe for return on digital Factors technology CEOs say will help them get the most out of digital investments. Technology 90% Need to champion the use of digital technologies themselves 91% Need to have a clear vision of how digital technologies can help achieve competitive advantage 85% Need to have a well thought-out plan, including measures of success Q: How important are the following factors in helping your organisation get the most out of its digital investments? (Respondents who stated ‘very important’ or ‘somewhat important’) 20 February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 21. PwC CEOs speak On how digital technologies are creating new opportunities for growth “The instinct when something new shows up is to say, ‘How do we bolt this on to the old way we were doing it and deliver some incremental improvement?’… What you really have to do is rethink the problem and say, ‘Now that we have all these new tools and new techniques, how can we solve the problem in a fundamentally different way?’” “So my sense is that the next-generation competition, the next generation of successful companies, whether they are transformations of existing companies or completely new ones that emerge, will come at this intersection of taking traditional processes and activities and completely rethinking them, reinventing them on the basis of computing and digital technologies.” Michael Dell Chairman and Chief Executive Officer Dell Inc., US Dr. Vishal Sikka Chief Executive Officer and Managing Director Infosys, India 21 February 2015 Technology 18th Annual Global CEO Survey – Key findings in the technology industry
  • 22. PwC Challenges for your business, things to consider… Leveraging digital technologies February 2015 22 Technology What technologies do your customers, partners and other stakeholders use and value, and how do they use those technologies? What are you doing to ensure that you’re investing in the right digital technologies—and using them most effectively? How are you maximising the use of data analytics to deliver customer value?In what ways does your business and operating model need to change to fulfil evolving customer needs? How are you ensuring that your information assets are as secure as possible? 18th Annual Global CEO Survey – Key findings in the technology industry
  • 23. PwC 2 Partnerships Convergence is driving alliances with unlikely partners 23 February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 24. PwC Q: Are you currently engaged with or considering engaging with any of the following types of partners through joint ventures, strategic alliances or informal collaborations? Respondents who said 'yes' or 'considering' Convergence is driving alliances with unlikely partners • Over 60% of tech companies plan to grow by entering into strategic alliances, a 13% increase from the prior year. • A similar percentage (62%) of tech CEOs are partnering with or are considering partnering with competitors. Partnerships 74% 63% 62% 61%58% 56% 43% 36% Suppliers Customers Academia Business networks, clusters or trade organisations Competitors Firms from other industries Government Non-governmental organisations Start-ups 77% 24 February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 25. PwC CEOs speak On partnering with competitors “Partnering… where you cooperate but you also compete - has big advantages. We have several deals where we get, for example, access to low cost in return for training people, access to a market in return for teaching people how to design chips. In China, we're partnering with a manufacturing company so we can bring out a product that includes their product and our product in it.” “…we should not be too fixated in any way on looking at one’s traditional markets or traditional competitors, but looking forward at new opportunities and potential ways of partnering.” T.J. Rodgers Founder, President and Chief Executive Officer Cypress Semiconductor Corporation, US Kimmo Alkio President and CEO Tieto, Finland 25 February 2015 Partnerships 18th Annual Global CEO Survey – Key findings in the technology industry
  • 26. PwC Challenges for your business, things to consider… Developing diverse and dynamic partnerships 26 Partnerships How are you leveraging partnerships to enhance your organisation’s core capabilities? What types of organisations are you collaborating with? Do they include those outside your industry, or those outside the private sector? In what ways are you harnessing the power of collaborative technologies? What can you learn from your collaborative networks in order to deliver new value to customers? How are you ensuring that your partnerships are mutually beneficial and aligned in objectives? February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 27. PwC 3 Diversity Demanding talent with broader skills 27 February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 28. PwC Tech CEOs plan to increase headcount in 2015 Tech CEOs say 2015 headcount will… Diversity 55% 27% 16% Decrease Remain the same Increase Q: Do you expect headcount in your company to increase, decrease or stay the same over the next 12 months? (%) Note: 2% responded they don’t know 28 February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 29. PwC 73% Demanding talent with broader skills As a consequence of industries converging, tech CEOs are changing the skill profile of the people they’re hiring. Three in four (78%) tech CEOs say they are looking for a much broader set of skills than in the past. And nearly as many tech CEOs (73%) report that they actively search for talent in different countries, industries and demographic segments. Diversity 81% Look for a much broader range of skills Equip employees with new skills Search Use multiple channels (including online and social networks) Search in different geographies, industries, demographics Skills Q: To what extent do you agree or disagree with the following statements about your organisation’s talent activities? (% who agree) 29 78% February 201518th Annual Global CEO Survey – Key findings in the technology industry 83%
  • 30. PwC CEOs speak On deploying diversity of talent “We want access to all the world’s talent, and we’ve found tremendous value in having a diverse set of ideas and opinions and insights integrated into our business.” “Today, a company without a global workforce is at a significant disadvantage, and that means you have to have diversity, people who can interact in all cultures and all environments and understand what consumers want and need, as well as understand how people think about the value of different solutions. Diversity is a fundamental underpinning of a successful company.” Michael Dell Chairman and Chief Executive Officer Dell Inc., US D. Mark Durcan Chief Executive Officer Micron Technology, Inc., US 30 February 2015 Diversity 18th Annual Global CEO Survey – Key findings in the technology industry
  • 31. PwC Challenges for your business, things to consider… Employing the right mix of talent 31 Diversity How are you getting the visibility that you need to ensure that skills are being deployed effectively in your organisation? How are you ensuring that your organisation has access to the skills it needs now and will need in the future? What strategies do you have in place to ensure that you are looking as widely as possible for talent? Are you measuring how diversity and inclusiveness contribute to your bottom line? And assessing their impact on the capabilities you have or need to develop? What measures of diversity are important to help your organisation achieve its goals? February 201518th Annual Global CEO Survey – Key findings in the technology industry
  • 32. PwC Questions? February 2015 32 18th Annual Global CEO Survey – Key findings in the technology industry
  • 33. PwC Contact us February 201518th Annual Global CEO Survey – Key findings in the technology industry 33 Rod Dring – Australia Werner Ballhaus – Germany Yury Pukha – Russia T: 61 2 8266 7865 E: rod.dring@au.pwc.com T: 49 211 981 5848 E: werner.ballhaus@de.pwc.com T: 7 495 223 5177 E: yury.pukha@ru.pwc.com Estela Vieira – Brazil Sandeep Ladda – India Greg Unsworth – Singapore T: 55 1 3674 3802 E: estela.vieira@br.pwc.com T: 91 982 026 3630 E: sandeep.ladda@in.pwc.com T: 65 6236 3738 E: greg.unsworth@sg.pwc.com Christopher Dulny– Canada Masahiro Ozaki – Japan Philip Shepherd – UAE T: 1 416 869 2355 E: christopher.dulny@ca.pwc.com T: 81 3 5326 9090 E: masahiro.ozaki@jp.pwc.com T: 97 1 43043501 E: philip.shepherd@ae.pwc.com Jianbin Gao – China Hoonsoo Yoon – Korea Jass Sarai – UK T: 86 21 2323 3362 E: gao.jianbin@cn.pwc.com T: 82 2 709 0201 E: hoonsoo.yoon@kr.pwc.com T: 44 0 1895 52 2206 E: jass.sarai@uk.pwc.com Pierre Marty – France Ilja Linnemeijer – The Netherlands Pierre-Alain Sur – US T: 33 156 57 58 15 E: pierre.marty@fr.pwc.com T: 31 88 792 4956 E: ilja.linnemeijer@nl.pwc.com T: 1 646 471 6973 E: pierre-alain.sur@us.pwc.com Raman Chitkara Global Technology Industry Leader T: 1 408 817 3746 E: raman.chitkara@us.pwc.com
  • 34. www.pwc.com/ceosurvey This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. © 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see http://www.pwc.com/structure for further details. This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.