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© Business Edge 2003. All rights reserved
Learning for Success, Learning for Prosperity
‫ﻓﻌﺎﻟﻴﺔ‬ ‫أآﺜﺮ‬ ً‫ا‬‫ﻣﺪﻳﺮ‬ ‫ﺗﺼﺒﺢ‬ ‫آﻴﻒ‬
Become More Effective Managers
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Exit
Regulations ‫ﻋﺎﻣﺔ‬ ‫ﻗﻮاﻋﺪ‬
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Learning for Success, Learning for Prosperity
Learning methods ‫اﻟﺘﻌﻠﻢ‬ ‫أﺳﺎﻟﻴﺐ‬
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Learning for Success, Learning for Prosperity
Course objectives ‫اﻟﺪورة‬ ‫أهﺪاف‬
‫ﺳ‬ ،‫اﻟﺪورة‬ ‫هﺬﻩ‬ ‫ﻣﻦ‬ ‫اﻻﻧﺘﻬﺎء‬ ‫ﺑﻌﺪ‬‫ﻴ‬‫ﺼﺒﺢ‬‫اﻟﺪارﺳﻴﻦ‬‫ﻗﺎدر‬‫ﻳﻦ‬‫ﻋﻠﻰ‬:
‫ا‬‫اﻟﻌﻤﻞ‬ ‫ﻣﻜﺎن‬ ‫ﻓﻲ‬ ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬ ‫دراك‬‫؛‬
‫ﻣﻜ‬ ‫ﻓﻲ‬ ‫اﻻﻳﺠﺎﺑﻴﺔ‬ ‫واﻟﺴﻠﻮآﻴﺎت‬ ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮق‬ ‫هﻲ‬ ‫ﻣﺎ‬ ‫ﺷﺮح‬‫ﺎ‬‫ﻋﻤﻠﻚ‬ ‫ن‬‫؛‬
‫ّﺎﻟﻴﺘ‬‫ﻌ‬‫ﻓ‬ ‫ﺗﻘﻴﻴﻢ‬‫ﻬﻢ؛‬
‫ّﺎﻟﻴﺘ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺤﺴﻴﻦ‬ ‫اﻟﻼزﻣﺔ‬ ‫اﻟﻤﻬﺎرات‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﻌﺮف‬‫ﻬﻢ؛‬
‫اﻟﻤﻨﺎﺳﺐ؛‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﻠﻮب‬ ‫اﺧﺘﻴﺎر‬
‫اﻟﺸﺨﺼﻲ‬ ‫ﻟﻠﺘﻄﻮر‬ ‫ﺑﺨﻄﺔ‬ ‫اﻟﻘﻴﺎم‬.
After finishing this course, learners will be able to:
Recognize the needs to be effective at workplace;
Explain what are the positive attitude and behavior;
Assess their own effectiveness;
Identify the skills needed to improve their own
effectiveness;
Choose appropriate forms of development;
Make the plan for personal development.
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Learning for Success, Learning for Prosperity
Content ‫اﻟﻤﺤﺘﻮى‬
.1ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬
‫ّﺎﻟﻴﺔ؟‬‫ﻌ‬‫اﻟﻔ‬ ‫هﻲ‬ ‫ﻣﺎ‬
‫ً؟‬‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬ ‫ﻣﺎ‬
2.ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﻄﺮق‬
‫اﻟﺘﻐﻴﻴﺮﻟ‬‫اﻳﺠﺎﺑﻴ‬ ‫وﺳﻠﻮك‬ ‫ﺗﻔﻜﻴﺮ‬ ‫ﻄﺮﻳﻘﺔ‬‫ﺔ‬
‫ﺗ‬‫ﻘ‬‫ﻴﻴ‬‫ّﺎﻟﻴﺘﻚ‬‫ﻌ‬‫ﻓ‬ ‫ﻢ‬
‫اﺧﺘ‬‫ﻴ‬‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫ﺎر‬
‫اﻟﺘﻄﻮر‬ ‫ﺧﻄﻂ‬ ‫ﺗﻨﻔﻴﺬ‬
1. The need to be effective
What’s effectiveness?
Why do managers need to be effective?
2. The ways to be effective
Shifting to a positive attitude and behavior
Assessing your effectiveness
Choosing personal development methods
Implementing development plan
© Business Edge 2003. All rights reserved
Learning for Success, Learning for Prosperity
‫اﻷول‬ ‫اﻟﺠﺰء‬
ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬
Module 1
The need to be effective
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Learning for Success, Learning for Prosperity
‫ّﺎﻟﻴﻦ؟‬‫ﻌ‬‫اﻟﻔ‬ ‫اﻟﻤﺪﻳﺮﻳﻦ‬ ‫هﻢ‬ ‫ﻣﺎ‬
What are effective managers?
‫ﻟﻶﺗﻲ‬ ‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫ﺑﻔ‬ ‫اﻹدارة‬:
‫اﻟﻮﻗﺖ‬
‫واﻷﻧﺸﻄﺔ‬ ‫اﻟﺨﻄﻂ‬
‫اﻟﺠﻮدة‬
‫واﻟﻤﺎﻟﻴﺔ‬ ‫اﻟﻤﺎدﻳﺔ‬ ‫اﻟﻤﻮارد‬
‫اﻷﻓﺮاد‬
‫واﻻﺗﺼﺎﻻت‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬
‫اﻟﻘﺮار‬ ‫ﺻﻨﻊ‬
Managing effectively:
Time
Plans and activities
Quality
Financial and physical resources
People
Information and communication
Decision making
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‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫اﻟﻔ‬‫ﺿﺪ‬‫اﻟﻜﻔﺎءة‬
Effectiveness vs Efficiency
‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫اﻟﻔ‬
‫اﻟﺼﺤﻴﺤﺔ؛‬ ‫ﺑﺎﻟﻄﺮﻳﻘﺔ‬ ‫اﻟﻌﻤﻞ‬ ‫إﻧﺠﺎز‬
‫ﺑﺎﻟﻨﺘﺎﺋﺞ؛‬ ً‫ﺎ‬‫ﻣﺪﻓﻮﻋ‬ ‫ﺗﻜﻮن‬ ‫أن‬
‫ﺑﻬﺎ؛‬ ‫ﻟﻠﻘﻴﺎم‬ ‫ﻟﻶﺧﺮﻳﻦ‬ ‫ﻣﻬﺎم‬ ‫ﺗﻌﻄﻲ‬
‫اﻟﻜﻔﺎءة‬
‫اﻟﺼﺤﻴﺤﺔ‬ ‫ﺑﺎﻟﻄﺮﻳﻘﺔ‬ ‫اﻟﻌﻤﻞ‬ ‫اﻧﺠﺎز‬ ‫هﻲ‬.
Effectiveness is
Doing the right job;
Being result oriented;
Giving tasks for others to do.
Efficiency is to do the job
right.
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‫ّﺎﻟﻴﻦ؟‬‫ﻌ‬‫ﻓ‬ ‫ﻳﺼﺒﺤﻮا‬ ‫أن‬ ‫اﻟﻤﺪﻳﺮﻳﻦ‬ ‫ﻳﺤﺘﺎج‬ ‫ﻟﻤﺎذا‬
Why do managers need to be effective?
‫اﻟﺘﺠﺎري‬ ‫اﻟﻌﻤﻞ‬ ‫ﻣﺤﻴﻂ‬
‫ﻣﻦ‬ ‫اﻟﺘﺤﻮل‬”‫ﻳﺪوي‬ ‫ﻋﺎﻣﻞ‬“‫ﻋﺎﻣﻞ‬ ‫إﻟﻰ‬
‫ﻣﻌﺮﻓﻲ‬“.
‫اﻟﻌﻤﻞ‬ ‫ﻓﺮﻳﻖ‬ ‫ﻣﻦ‬ ‫اﻟﺠﺪﻳﺪة‬ ‫اﻟﻤﺘﻄﻠﺒﺎت‬
‫واﻟﻤﻬﻤﺎت‬.
Business context
The shift from “manual worker”
to “knowledge worker”.
The new requirements from staff
and tasks
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Why do managers need to be
effective?
‫اﻟﻤﺪﻳﺮﻳﻦ‬ ‫ﻋﻤﻞ‬ ‫ﺣﻘﻴﻘﺔ‬
‫ﺑﻬﺎ‬ ‫ﻟﻠﻘﻴﺎم‬ ‫ﻟﻶﺧﺮﻳﻦ‬ ‫اﻟﻤﻬﺎم‬ ‫اﻋﻄﺎء‬
‫ﻟﻠﺠﻤﻴﻊ‬ ‫ﻣﻠﻚ‬ ‫وﻗﺘﻬﻢ‬
ً‫ﺎ‬‫داﺋﻤ‬ ‫هﻢ‬”‫ٌﺤﺮك‬‫ﻤ‬‫اﻟ‬“
Managers’ job realities
They give tasks for other to do
Their time belongs to everybody else
They are always the “driver”
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‫ﺗﻄﺒﻴﻖ‬--‫اﻟﻌﺎدات‬
Applying Habits
Being effective can be acquired?
‫وﻗﺘﻚ‬ ‫إدارة‬
‫ﺷﺮآﺘﻚ‬ ‫اﻧﺠﺎزأهﺪاف‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﺮآﻴﺰ‬
‫ﻗﻮﺗﻚ‬ ‫ﻧﻘﺎط‬ ‫ﺗﺪﻋﻴﻢ‬
‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻮﺿﻮﻋﺎت‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﺮآﻴﺰ‬
‫ّﺎﻟﺔ‬‫ﻌ‬‫ﻓ‬ ‫ﻗﺮارات‬ ‫ﺻﻨﻊ‬
Managing your time
Concentrating on company’s objectives achievement
Promoting your strengths
Focusing on essential subjects
Making effective decisions
© Business Edge 2003. All rights reserved
Learning for Success, Learning for Prosperity
‫اﻟﺜﺎﻧﻲ‬ ‫اﻟﺠﺰء‬
ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﻄﺮق‬
Module 2
The ways to be effective
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‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻓﻲ‬ ‫وﺗﺸﻜﻞ‬ ‫اﻟﻮﻋﻲ‬ ‫هﻲ‬ ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬.
Attitude is an awareness and is formed in
personal thought.
‫ﻟﻠﻌﺎﻟﻢ‬ ‫ﻟﺮؤﻳﻚ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫هﻮ‬ ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﻮﻋﻲ‬.
Personal awareness is a way you see the
world.
‫ﺑﻨﻔﺴﻚ‬ ‫وﻋﻴﻚ‬ ‫وﻃﺮﻳﻘﺔ‬ ‫ﺑﻬﺎ‬ ‫ﺗﻔﻜﺮ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻄﺮﻳﻘﺔ‬ ‫هﻮ‬ ‫اﻟﻔﻜﺮ‬ ‫ﺗﺸﻜﻴﻞ‬.
Thought forming is a way you think and are
aware of yourself.
‫اﻳﺠﺎﺑﻴﺔ‬ ‫ﺗﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫ﻧﺤﻮ‬
Towards a positive attitude
‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬Attitude
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3‫اﻟﺴﻠﻮآﻴﺎت‬ ‫ﻣﻦ‬ ‫أﻧﻮاع‬
3 types of behaviors
‫اﻳﺠﺎﺑﻴﺔ‬ ‫ﺳﻠﻮآﻴﺎت‬ ‫ﻧﺤﻮ‬
Towards positive behaviors
‫ﺧﺎﺿﻊ‬
‫ﺑﺎﻟﻀﻴﺎع‬ ‫ﺗﺸﻌﺮ‬
‫ﻣﻜﺴﺐ‬–‫ﺧﺴﺎرة‬
‫اﻻهﺘﻤﺎم‬ ‫اﻓﺘﻘﺎر‬
Feel lost
Win-Lose
Lack of caring
Submissive
‫ﻋﺪواﻧﻲ‬
‫اﻵﺧﺮﻳﻦ‬ ‫ﻣﻦ‬ ‫أﻓﻀﻞ‬ ‫ﺑﺄﻧﻚ‬ ‫اﻟﺸﻌﻮر‬
‫ﻣﻜﺴﺐ‬–‫ﺧﺴﺎرة‬
‫دﻓﺎﻋﻲ‬
‫ﺛﻤﻦ‬ ‫ﺑﺄي‬ ‫اﻟﻤﻜﺴﺐ‬
‫ﻟﻶﺧﺮﻳﻦ‬ ‫اﻻﺣﺘﺮام‬ ‫اﻓﺘﻘﺎر‬
Feel being better than others
Win - Lose
Defensive
Win at any cost
Lack of respecting others
Aggressive
‫إﺻﺮاري‬
‫ﺑﺎﻟﻌﺪل‬ ‫ﺗﺸﻌﺮ‬
‫ﻣﻜﺴﺐ‬–‫ﻣﻜﺴﺐ‬
‫ﻣﻨﻔﺘﺢ‬
‫اﻵﺧﺮﻳﻦ‬ ‫اﺣﺘﺮام‬
‫اﻵﺧﺮﻳﻦ‬ ‫ﻟﺮﻏﺒﺎت‬ ‫ﻣﺤﺘﺮم‬
‫ﻣﺘﻌﺎون‬
Feel fair
Win - Win
Open
Respect others
Considerate
Cooperative
Assertive
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Learning for Success, Learning for Prosperity
‫اﻻهﺘﻤﺎم‬ ‫داﺋﺮة‬Circle of concern
‫ﺗﺠﺬب‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﺸﻜﻼت‬ ‫هﻲ‬
‫ﻓﻲ‬ ‫ﺗﺮﻏﺐ‬ ‫اﻟﺘﻲ‬ ‫أو‬ ‫اهﺘﻤﺎﻣﻚ‬
‫ﻋﻠﻴﻬﺎ‬ ‫اﻟﺘﺄﺛﻴﺮ‬.
They are the
problems, which
attract your attention
or which you want to
impact on.
‫اﻻهﺘﻤﺎم‬ ‫داﺋﺮة‬
Circle of concern
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Circle of influence ‫اﻟﺘﺄﺛﻴﺮ‬ ‫داﺋﺮة‬
‫ﺗﺴﺘﻄﻴﻊ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﺸﻜﻼت‬ ‫هﻲ‬
‫ﺷﺊ‬ ‫ﻋﻤﻞ‬ ‫أو‬ ‫ﻓﻴﻬﺎ‬ ‫اﻟﺘﺄﺛﻴﺮ‬
‫ﺣﻴﺎﻟﻬﺎ‬.
They are the
problems, which you
can influence or
impact on.
‫اﻟﺘﺄﺛﻴﺮ‬ ‫داﺋﺮة‬
Circle of
influence
‫اﻻهﺘﻤﺎم‬ ‫داﺋﺮة‬
Circle of concern
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‫اﻟﺘﺨﻄﻴﻂ‬
‫اﻟﺘﻮاﺻﻞ‬
‫اﻟﻤﺸﻜﻼت‬ ‫ﺣﻞ‬
‫اﻟﻘﺮار‬ ‫واﺗﺨﺎذ‬ ‫ﺻﻨﻊ‬
‫اﻟﻌﻤﻞ‬ ‫ﻓﺮﻳﻖ‬ ‫ﺗﺤﻔﻴﺰ‬
‫اﻟﺴﻠﻄﺔ‬ ‫واﺳﺘﺨﺪام‬ ‫ﺑﻨﺎء‬
Planning
Communication
Problem solving
Making and taking decision
Motivating staff
Building and using authority
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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‫اﻟﺘﺨﻄﻴﻂ‬
‫اﻟﻮﻗﺖ‬ ‫إدارة‬
‫اﻟﺬاﺗﻲ‬ ‫اﻟﺘﻨﻈﻴﻢ‬
‫اﻟﻌﻤﻞ‬ ‫ﺗﺨﻄﻴﻂ‬
Planning
Time management
Self organisation
Job planning
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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Learning for Success, Learning for Prosperity
‫اﻹﺗﺼﺎل‬
‫ﻣﻼﺋﻤﺔ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻗﻨﻮات‬ ‫وﻣﺮاﻗﺒﺔ‬ ‫ﺧﻠﻖ‬
‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺗﻘﺪﻳﻢ‬
‫ﺑﺎﻟﻤﻬﺎم‬ ‫اﻟﺘﻜﻠﻴﻒ‬
‫اﻟﻤﺘﺎﺑﻌﺔ‬ ‫ﺗﻘﺎرﻳﺮ‬ ‫ّﻲ‬‫ﻘ‬‫وﺗﻠ‬ ‫اﻋﻄﺎء‬
‫اﻻﺟﺘﻤﺎﻋﺎت‬ ‫ﻋﻘﺪ‬
Communication
Creating and monitoring suitable information
channels
Presenting information
Instructing tasks
Giving and receiving feedback
Carrying out meeting
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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‫اﻟﻤﺸﻜﻼت‬ ‫ﺣﻞ‬
‫واﻟﺼﻌﻮﺑﺎت‬ ‫اﻟﻤﺸﻜﻼت‬ ‫ﺗﺤﺪﻳﺪ‬
‫اﻟﺤﻠﻮل‬ ‫اﺧﺘﻴﺎر‬
‫ﻣﺴﺎﻋﺪة‬ ‫أدوات‬ ‫اﺳﺘﺨﺪام‬
Problem solving
Determining problems and difficulties
Choosing solutions
Using supportive tools
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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‫اﻟﻘﺮار‬ ‫واﺗﺨﺎذ‬ ‫ﺻﻨﻊ‬
Making and taking
decisions
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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Learning for Success, Learning for Prosperity
‫اﻟﻌﻤﻞ‬ ‫ﻓﺮﻳﻖ‬ ‫ﺗﺤﻔﻴﺰ‬
Motivating staff
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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Learning for Success, Learning for Prosperity
‫اﻟﺴﻠﻄﺔ‬ ‫واﺳﺘﺨﺪام‬ ‫ﺑﻨﺎء‬
Building and using authority
‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬
Essential skills for the effective managers
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Learning for Success, Learning for Prosperity
‫ﺑﻤﻔﺮدك‬ ‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫اﻟﻔ‬ ‫ﺗﻘﻴﻴﻢ‬
Assessing effectiveness on your own
‫واﻟﺠﻮدة‬ ‫اﻷﻧﺸﻄﺔ‬ ‫إدارة‬
‫واﻟﻤﺎﻟﻴﺔ‬ ‫اﻟﻤﺎدﻳﺔ‬ ‫اﻟﻤﻮارد‬ ‫إدارة‬
‫واﻟﻌﻼﻗﺎت‬ ‫اﻷﻓﺮاد‬ ‫إدارة‬
‫واﻹﺗﺼﺎﻻت‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫إدارة‬
Management of activities and quality
Management of financial and physical resources
Management of people and relationship
Management of information and communication
13
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Learning for Success, Learning for Prosperity
‫اﻟﻘﻮة‬/‫اﻟﻀﻌﻒ‬
Strengths/Weaknesses
Ways to improve effectiveness
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬
Your learning style
‫ﻧﺸﻂ‬
Activist
14
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬
Your learning style
‫ﻣﺤﺎآﻲ‬
Reflector
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬
Your learning style
‫ﻋﻤﻠﻲ‬
Pragmatist
15
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬
Your learning style
‫ﻧﻈﺮي‬
Theorist
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫اﻟﺘﺪرﻳﺒﻴﺔ‬ ‫اﻟﺒﺮاﻣﺞ‬
‫اﻟﻮﻇﻴﻔﻲ‬ ‫اﻟﺘﺪرﻳﺐ‬
‫اﻟﺬاﺗﻲ‬ ‫اﻟﺘﻌﻠﻢ‬
‫اﻟﻌﻤﻞ‬ ‫ﻣﺸﺮوﻋﺎت‬
Training programs
On-the-job training
Self-learning
Work-based project
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫ﻋﻠﻰ‬ ‫ﻣﺒﻨﻲ‬:
‫اﻟﺘﻌﻠﻢ‬ ‫ﻃﺮﻳﻘﺔ‬
‫اﻟﻤﻤﻜﻨﺔ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬
‫أﺳﻠﻮب‬ ‫آﻞ‬ ‫ﺿﻌﻒ‬ ‫وﻧﻘﺎط‬ ‫ﻗﻮة‬ ‫ﻧﻘﺎط‬
‫اﻷﺳﺎﻟﻴﺐ‬ ‫هﺬﻩ‬ ‫ﺗﺠﻤﻴﻊ‬
Based on:
Learning style
Potential development methods
Strengths and weaknesses of every method
The combination of these methods
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Learning for Success, Learning for Prosperity
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬
Choosing personal development methods
‫اﻟﻌﻤﻞ‬ ‫ﻟﻤﺤﻴﻂ‬ ً‫ﺎ‬‫ﻣﻼﺋﻤ‬ ‫اﻟﺘﻌﻠﻢ‬ ‫أﺳﻠﻮب‬ ‫ﻳﻜﻮن‬ ‫أن‬ ‫ﻳﺠﺐ‬
‫اﻟﻌﻤﻞ‬ ‫وﻇﺮوف‬ ‫اﻟﺘﺠﺎري‬.
‫اﻟﺪارﺳﻴﻦ‬ ‫ﻳﻜﻮن‬ ‫أن‬ ‫ﻳﺠﺐ‬”‫ّاد‬‫ﻮ‬‫ﻗ‬“
‫ﺑﻨﺠﺎح‬ ‫ﻳﺆﺗﻲ‬ ‫أن‬ ‫ﻳﻤﻜﻦ‬ ‫اﻟﺠﺪﻳﺪة‬ ‫اﻟﻤﻬﺎم‬ ‫ﻓﻲ‬ ‫اﻟﺘﻄﺒﻴﻖ‬.
The learning method should be suitable for
the business context and working
condition
The learners must be “drivers”
Applying in the new task can bring
success.
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Learning for Success, Learning for Prosperity
‫اﻟﺘﺨﻄﻴﻂ‬
‫اﻟﺘﻨﻔﻴﺬ‬
‫اﻟﺘﻘﻴﻴﻢ‬
‫اﻟﻌﻤﻞ‬ ‫ﺧﻄﺔ‬
Planning
Implementing
Evaluating
Action plan
‫ﺷﺨﺼﻴﺔ‬ ‫ﺗﻄﻮر‬ ‫ﺧﻄﺔ‬ ‫ﺗﻨﻔﻴﺬ‬
Implementing a personal development plan
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Learning for Success, Learning for Prosperity
‫إدج‬ ‫ﻟﺒﺰﻧﺲ‬ ‫اﻟﺘﺪرﻳﺒﻴﺔ‬ ‫اﻟﺒﺮاﻣﺞ‬
Training programs of Business Edge
18
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Learning for Success, Learning for Prosperity
‫ﻣﺮاﺟﻊ‬
Materials for reference
-،‫أداﻳﺮ‬ ‫ﺟﻮن‬1985‫أداﻳﺮ‬ ،،‫ﺑﻔﻌﺎﻟﻴﺔ‬ ‫اﻟﻘﺮار‬ ‫ﺻﻨﻊ‬MakingEffective Decision،Pan.
-،‫ﺑﻴﺘﺮ‬ ،‫وآﺮﻳﺘﻦ‬ ‫دﻳﻨﻴﺲ‬ ،‫ﺑﺎرآﺮ‬ ،‫أﻻن‬ ،‫اﻧﺪرﺳﻦ‬1996،‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫اﻟﺬاﺗﻲ‬ ‫اﻟﺘﻄﻮر‬SelfEffective
Development‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﻤﻤﻠﻜﺔ‬ ،‫ﺑﻼآﻮﻳﻞ‬ ،.
-،‫إدج‬ ‫ﺑﻴﺰﻧﺲ‬2003،‫ﻓﻌﺎﻟﻴﺔ‬ ‫أآﺜﺮ‬ ً‫ا‬‫ﻣﺪﻳﺮ‬ ‫ﺗﺼﺒﺢ‬ ‫آﻴﻒ‬Become More Effective
‫ﻟﻠﻨﺸﺮ‬ ‫ﻳﻮث‬ ‫دار‬.
-‫آﻮﻓﻲ‬ ‫ﺳﺘﻴﻔﻦ‬1992،‫اﻟﻌﺎﻟﻴﺔ‬ ‫اﻟﻔﻌﺎﻟﻴﺔ‬ ‫ذوي‬ ‫ﻟﻸﺷﺨﺎص‬ ‫اﻟﺴﺒﻊ‬ ‫اﻟﻌﺎدات‬HabitsThe Seven
of Highly Effective People،Simon & Schuster.
-‫ﺑﻮﻧﻮ‬ ‫دي‬ ‫إدوارد‬1990،‫ﺑﺎﻹدارة‬ ‫ﻳﺘﻌﻠﻖ‬ ‫ﻓﻴﻤﺎ‬ ‫اﻟﺠﺎﻧﺒﻲ‬ ‫اﻟﺘﻔﻜﻴﺮ‬Lateral Thinking for
Management،Penguin.
-،‫ﺑﻴﺘﺮ‬ ،‫دراآﺮ‬‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ّﺬ‬‫ﻔ‬‫اﻟﻤﻨ‬The Effective Executive،‫ﻧﻴﻮﻳﻮرك‬ ،‫ﺑﻴﺰﻧﺲ‬ ‫هﺎرﺑﺮ‬ ،
‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﻮﻻﻳﺎت‬.
-،‫وﻣﺎﻓﺮد‬ ‫هﺎﻧﻲ‬1986،‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮق‬ ‫اﺳﺘﺨﺪام‬Using Your Learning Styles،
‫هﺎﻧﻲ‬ ‫ﺑﻴﺘﺮ‬ ‫اﺻﺪارات‬
-،‫ﺟﻮن‬ ،‫ﻣﺎآﺴﻮﻳﻞ‬2001،‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫ﻗﻮة‬The Power of Attitude‫ﻧﺸﺮ‬ ‫دار‬
‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﻮﻻﻳﺎت‬ ،‫ﺑﻴﻔﺮأوك‬
-‫ﻣﺎﻳﻚ‬ ،‫وﺑﻮﻳﺪل‬ ‫ﻣﺎﻳﻚ‬ ،‫ﺑﻴﺪﻟﺮ‬1994،‫ذاﺗﻚ‬ ‫إدارة‬Managing yourself،‫آﻮاﻧﺰ‬ ‫هﺎرﺑﺮ‬.

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د حاتم البيطار استشاري وجراح الفم والاسنان 01005684344 اتصل للحجز بالعيادة Dr.Hatem EL-Bitar

  • 1. 1 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ﻓﻌﺎﻟﻴﺔ‬ ‫أآﺜﺮ‬ ً‫ا‬‫ﻣﺪﻳﺮ‬ ‫ﺗﺼﺒﺢ‬ ‫آﻴﻒ‬ Become More Effective Managers 22 2 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity Exit Regulations ‫ﻋﺎﻣﺔ‬ ‫ﻗﻮاﻋﺪ‬
  • 2. 2 33 3 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity Learning methods ‫اﻟﺘﻌﻠﻢ‬ ‫أﺳﺎﻟﻴﺐ‬ 44 4 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity Course objectives ‫اﻟﺪورة‬ ‫أهﺪاف‬ ‫ﺳ‬ ،‫اﻟﺪورة‬ ‫هﺬﻩ‬ ‫ﻣﻦ‬ ‫اﻻﻧﺘﻬﺎء‬ ‫ﺑﻌﺪ‬‫ﻴ‬‫ﺼﺒﺢ‬‫اﻟﺪارﺳﻴﻦ‬‫ﻗﺎدر‬‫ﻳﻦ‬‫ﻋﻠﻰ‬: ‫ا‬‫اﻟﻌﻤﻞ‬ ‫ﻣﻜﺎن‬ ‫ﻓﻲ‬ ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬ ‫دراك‬‫؛‬ ‫ﻣﻜ‬ ‫ﻓﻲ‬ ‫اﻻﻳﺠﺎﺑﻴﺔ‬ ‫واﻟﺴﻠﻮآﻴﺎت‬ ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮق‬ ‫هﻲ‬ ‫ﻣﺎ‬ ‫ﺷﺮح‬‫ﺎ‬‫ﻋﻤﻠﻚ‬ ‫ن‬‫؛‬ ‫ّﺎﻟﻴﺘ‬‫ﻌ‬‫ﻓ‬ ‫ﺗﻘﻴﻴﻢ‬‫ﻬﻢ؛‬ ‫ّﺎﻟﻴﺘ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺤﺴﻴﻦ‬ ‫اﻟﻼزﻣﺔ‬ ‫اﻟﻤﻬﺎرات‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﻌﺮف‬‫ﻬﻢ؛‬ ‫اﻟﻤﻨﺎﺳﺐ؛‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﻠﻮب‬ ‫اﺧﺘﻴﺎر‬ ‫اﻟﺸﺨﺼﻲ‬ ‫ﻟﻠﺘﻄﻮر‬ ‫ﺑﺨﻄﺔ‬ ‫اﻟﻘﻴﺎم‬. After finishing this course, learners will be able to: Recognize the needs to be effective at workplace; Explain what are the positive attitude and behavior; Assess their own effectiveness; Identify the skills needed to improve their own effectiveness; Choose appropriate forms of development; Make the plan for personal development.
  • 3. 3 55 5 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity Content ‫اﻟﻤﺤﺘﻮى‬ .1ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬ ‫ّﺎﻟﻴﺔ؟‬‫ﻌ‬‫اﻟﻔ‬ ‫هﻲ‬ ‫ﻣﺎ‬ ‫ً؟‬‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬ ‫ﻣﺎ‬ 2.ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﻄﺮق‬ ‫اﻟﺘﻐﻴﻴﺮﻟ‬‫اﻳﺠﺎﺑﻴ‬ ‫وﺳﻠﻮك‬ ‫ﺗﻔﻜﻴﺮ‬ ‫ﻄﺮﻳﻘﺔ‬‫ﺔ‬ ‫ﺗ‬‫ﻘ‬‫ﻴﻴ‬‫ّﺎﻟﻴﺘﻚ‬‫ﻌ‬‫ﻓ‬ ‫ﻢ‬ ‫اﺧﺘ‬‫ﻴ‬‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫ﺎر‬ ‫اﻟﺘﻄﻮر‬ ‫ﺧﻄﻂ‬ ‫ﺗﻨﻔﻴﺬ‬ 1. The need to be effective What’s effectiveness? Why do managers need to be effective? 2. The ways to be effective Shifting to a positive attitude and behavior Assessing your effectiveness Choosing personal development methods Implementing development plan © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻷول‬ ‫اﻟﺠﺰء‬ ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﺤﺎﺟﺔ‬ Module 1 The need to be effective
  • 4. 4 77 7 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ّﺎﻟﻴﻦ؟‬‫ﻌ‬‫اﻟﻔ‬ ‫اﻟﻤﺪﻳﺮﻳﻦ‬ ‫هﻢ‬ ‫ﻣﺎ‬ What are effective managers? ‫ﻟﻶﺗﻲ‬ ‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫ﺑﻔ‬ ‫اﻹدارة‬: ‫اﻟﻮﻗﺖ‬ ‫واﻷﻧﺸﻄﺔ‬ ‫اﻟﺨﻄﻂ‬ ‫اﻟﺠﻮدة‬ ‫واﻟﻤﺎﻟﻴﺔ‬ ‫اﻟﻤﺎدﻳﺔ‬ ‫اﻟﻤﻮارد‬ ‫اﻷﻓﺮاد‬ ‫واﻻﺗﺼﺎﻻت‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫اﻟﻘﺮار‬ ‫ﺻﻨﻊ‬ Managing effectively: Time Plans and activities Quality Financial and physical resources People Information and communication Decision making 88 8 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫اﻟﻔ‬‫ﺿﺪ‬‫اﻟﻜﻔﺎءة‬ Effectiveness vs Efficiency ‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫اﻟﻔ‬ ‫اﻟﺼﺤﻴﺤﺔ؛‬ ‫ﺑﺎﻟﻄﺮﻳﻘﺔ‬ ‫اﻟﻌﻤﻞ‬ ‫إﻧﺠﺎز‬ ‫ﺑﺎﻟﻨﺘﺎﺋﺞ؛‬ ً‫ﺎ‬‫ﻣﺪﻓﻮﻋ‬ ‫ﺗﻜﻮن‬ ‫أن‬ ‫ﺑﻬﺎ؛‬ ‫ﻟﻠﻘﻴﺎم‬ ‫ﻟﻶﺧﺮﻳﻦ‬ ‫ﻣﻬﺎم‬ ‫ﺗﻌﻄﻲ‬ ‫اﻟﻜﻔﺎءة‬ ‫اﻟﺼﺤﻴﺤﺔ‬ ‫ﺑﺎﻟﻄﺮﻳﻘﺔ‬ ‫اﻟﻌﻤﻞ‬ ‫اﻧﺠﺎز‬ ‫هﻲ‬. Effectiveness is Doing the right job; Being result oriented; Giving tasks for others to do. Efficiency is to do the job right.
  • 5. 5 99 9 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ّﺎﻟﻴﻦ؟‬‫ﻌ‬‫ﻓ‬ ‫ﻳﺼﺒﺤﻮا‬ ‫أن‬ ‫اﻟﻤﺪﻳﺮﻳﻦ‬ ‫ﻳﺤﺘﺎج‬ ‫ﻟﻤﺎذا‬ Why do managers need to be effective? ‫اﻟﺘﺠﺎري‬ ‫اﻟﻌﻤﻞ‬ ‫ﻣﺤﻴﻂ‬ ‫ﻣﻦ‬ ‫اﻟﺘﺤﻮل‬”‫ﻳﺪوي‬ ‫ﻋﺎﻣﻞ‬“‫ﻋﺎﻣﻞ‬ ‫إﻟﻰ‬ ‫ﻣﻌﺮﻓﻲ‬“. ‫اﻟﻌﻤﻞ‬ ‫ﻓﺮﻳﻖ‬ ‫ﻣﻦ‬ ‫اﻟﺠﺪﻳﺪة‬ ‫اﻟﻤﺘﻄﻠﺒﺎت‬ ‫واﻟﻤﻬﻤﺎت‬. Business context The shift from “manual worker” to “knowledge worker”. The new requirements from staff and tasks 1010 10 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity Why do managers need to be effective? ‫اﻟﻤﺪﻳﺮﻳﻦ‬ ‫ﻋﻤﻞ‬ ‫ﺣﻘﻴﻘﺔ‬ ‫ﺑﻬﺎ‬ ‫ﻟﻠﻘﻴﺎم‬ ‫ﻟﻶﺧﺮﻳﻦ‬ ‫اﻟﻤﻬﺎم‬ ‫اﻋﻄﺎء‬ ‫ﻟﻠﺠﻤﻴﻊ‬ ‫ﻣﻠﻚ‬ ‫وﻗﺘﻬﻢ‬ ً‫ﺎ‬‫داﺋﻤ‬ ‫هﻢ‬”‫ٌﺤﺮك‬‫ﻤ‬‫اﻟ‬“ Managers’ job realities They give tasks for other to do Their time belongs to everybody else They are always the “driver”
  • 6. 6 1111 11 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ﺗﻄﺒﻴﻖ‬--‫اﻟﻌﺎدات‬ Applying Habits Being effective can be acquired? ‫وﻗﺘﻚ‬ ‫إدارة‬ ‫ﺷﺮآﺘﻚ‬ ‫اﻧﺠﺎزأهﺪاف‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﺮآﻴﺰ‬ ‫ﻗﻮﺗﻚ‬ ‫ﻧﻘﺎط‬ ‫ﺗﺪﻋﻴﻢ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻮﺿﻮﻋﺎت‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﺮآﻴﺰ‬ ‫ّﺎﻟﺔ‬‫ﻌ‬‫ﻓ‬ ‫ﻗﺮارات‬ ‫ﺻﻨﻊ‬ Managing your time Concentrating on company’s objectives achievement Promoting your strengths Focusing on essential subjects Making effective decisions © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺜﺎﻧﻲ‬ ‫اﻟﺠﺰء‬ ً‫ﻻ‬‫ّﺎ‬‫ﻌ‬‫ﻓ‬ ‫ﻟﺘﺼﺒﺢ‬ ‫اﻟﻄﺮق‬ Module 2 The ways to be effective
  • 7. 7 1313 13 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻓﻲ‬ ‫وﺗﺸﻜﻞ‬ ‫اﻟﻮﻋﻲ‬ ‫هﻲ‬ ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬. Attitude is an awareness and is formed in personal thought. ‫ﻟﻠﻌﺎﻟﻢ‬ ‫ﻟﺮؤﻳﻚ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫هﻮ‬ ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﻮﻋﻲ‬. Personal awareness is a way you see the world. ‫ﺑﻨﻔﺴﻚ‬ ‫وﻋﻴﻚ‬ ‫وﻃﺮﻳﻘﺔ‬ ‫ﺑﻬﺎ‬ ‫ﺗﻔﻜﺮ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻄﺮﻳﻘﺔ‬ ‫هﻮ‬ ‫اﻟﻔﻜﺮ‬ ‫ﺗﺸﻜﻴﻞ‬. Thought forming is a way you think and are aware of yourself. ‫اﻳﺠﺎﺑﻴﺔ‬ ‫ﺗﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫ﻧﺤﻮ‬ Towards a positive attitude ‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬Attitude 1414 14 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 3‫اﻟﺴﻠﻮآﻴﺎت‬ ‫ﻣﻦ‬ ‫أﻧﻮاع‬ 3 types of behaviors ‫اﻳﺠﺎﺑﻴﺔ‬ ‫ﺳﻠﻮآﻴﺎت‬ ‫ﻧﺤﻮ‬ Towards positive behaviors ‫ﺧﺎﺿﻊ‬ ‫ﺑﺎﻟﻀﻴﺎع‬ ‫ﺗﺸﻌﺮ‬ ‫ﻣﻜﺴﺐ‬–‫ﺧﺴﺎرة‬ ‫اﻻهﺘﻤﺎم‬ ‫اﻓﺘﻘﺎر‬ Feel lost Win-Lose Lack of caring Submissive ‫ﻋﺪواﻧﻲ‬ ‫اﻵﺧﺮﻳﻦ‬ ‫ﻣﻦ‬ ‫أﻓﻀﻞ‬ ‫ﺑﺄﻧﻚ‬ ‫اﻟﺸﻌﻮر‬ ‫ﻣﻜﺴﺐ‬–‫ﺧﺴﺎرة‬ ‫دﻓﺎﻋﻲ‬ ‫ﺛﻤﻦ‬ ‫ﺑﺄي‬ ‫اﻟﻤﻜﺴﺐ‬ ‫ﻟﻶﺧﺮﻳﻦ‬ ‫اﻻﺣﺘﺮام‬ ‫اﻓﺘﻘﺎر‬ Feel being better than others Win - Lose Defensive Win at any cost Lack of respecting others Aggressive ‫إﺻﺮاري‬ ‫ﺑﺎﻟﻌﺪل‬ ‫ﺗﺸﻌﺮ‬ ‫ﻣﻜﺴﺐ‬–‫ﻣﻜﺴﺐ‬ ‫ﻣﻨﻔﺘﺢ‬ ‫اﻵﺧﺮﻳﻦ‬ ‫اﺣﺘﺮام‬ ‫اﻵﺧﺮﻳﻦ‬ ‫ﻟﺮﻏﺒﺎت‬ ‫ﻣﺤﺘﺮم‬ ‫ﻣﺘﻌﺎون‬ Feel fair Win - Win Open Respect others Considerate Cooperative Assertive
  • 8. 8 1515 15 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻻهﺘﻤﺎم‬ ‫داﺋﺮة‬Circle of concern ‫ﺗﺠﺬب‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﺸﻜﻼت‬ ‫هﻲ‬ ‫ﻓﻲ‬ ‫ﺗﺮﻏﺐ‬ ‫اﻟﺘﻲ‬ ‫أو‬ ‫اهﺘﻤﺎﻣﻚ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫اﻟﺘﺄﺛﻴﺮ‬. They are the problems, which attract your attention or which you want to impact on. ‫اﻻهﺘﻤﺎم‬ ‫داﺋﺮة‬ Circle of concern 1616 16 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity Circle of influence ‫اﻟﺘﺄﺛﻴﺮ‬ ‫داﺋﺮة‬ ‫ﺗﺴﺘﻄﻴﻊ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﺸﻜﻼت‬ ‫هﻲ‬ ‫ﺷﺊ‬ ‫ﻋﻤﻞ‬ ‫أو‬ ‫ﻓﻴﻬﺎ‬ ‫اﻟﺘﺄﺛﻴﺮ‬ ‫ﺣﻴﺎﻟﻬﺎ‬. They are the problems, which you can influence or impact on. ‫اﻟﺘﺄﺛﻴﺮ‬ ‫داﺋﺮة‬ Circle of influence ‫اﻻهﺘﻤﺎم‬ ‫داﺋﺮة‬ Circle of concern
  • 9. 9 1717 17 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺘﺨﻄﻴﻂ‬ ‫اﻟﺘﻮاﺻﻞ‬ ‫اﻟﻤﺸﻜﻼت‬ ‫ﺣﻞ‬ ‫اﻟﻘﺮار‬ ‫واﺗﺨﺎذ‬ ‫ﺻﻨﻊ‬ ‫اﻟﻌﻤﻞ‬ ‫ﻓﺮﻳﻖ‬ ‫ﺗﺤﻔﻴﺰ‬ ‫اﻟﺴﻠﻄﺔ‬ ‫واﺳﺘﺨﺪام‬ ‫ﺑﻨﺎء‬ Planning Communication Problem solving Making and taking decision Motivating staff Building and using authority ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers 1818 18 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺘﺨﻄﻴﻂ‬ ‫اﻟﻮﻗﺖ‬ ‫إدارة‬ ‫اﻟﺬاﺗﻲ‬ ‫اﻟﺘﻨﻈﻴﻢ‬ ‫اﻟﻌﻤﻞ‬ ‫ﺗﺨﻄﻴﻂ‬ Planning Time management Self organisation Job planning ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers
  • 10. 10 1919 19 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻹﺗﺼﺎل‬ ‫ﻣﻼﺋﻤﺔ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻗﻨﻮات‬ ‫وﻣﺮاﻗﺒﺔ‬ ‫ﺧﻠﻖ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺗﻘﺪﻳﻢ‬ ‫ﺑﺎﻟﻤﻬﺎم‬ ‫اﻟﺘﻜﻠﻴﻒ‬ ‫اﻟﻤﺘﺎﺑﻌﺔ‬ ‫ﺗﻘﺎرﻳﺮ‬ ‫ّﻲ‬‫ﻘ‬‫وﺗﻠ‬ ‫اﻋﻄﺎء‬ ‫اﻻﺟﺘﻤﺎﻋﺎت‬ ‫ﻋﻘﺪ‬ Communication Creating and monitoring suitable information channels Presenting information Instructing tasks Giving and receiving feedback Carrying out meeting ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers 2020 20 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﻤﺸﻜﻼت‬ ‫ﺣﻞ‬ ‫واﻟﺼﻌﻮﺑﺎت‬ ‫اﻟﻤﺸﻜﻼت‬ ‫ﺗﺤﺪﻳﺪ‬ ‫اﻟﺤﻠﻮل‬ ‫اﺧﺘﻴﺎر‬ ‫ﻣﺴﺎﻋﺪة‬ ‫أدوات‬ ‫اﺳﺘﺨﺪام‬ Problem solving Determining problems and difficulties Choosing solutions Using supportive tools ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers
  • 11. 11 2121 21 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﻘﺮار‬ ‫واﺗﺨﺎذ‬ ‫ﺻﻨﻊ‬ Making and taking decisions ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers 2222 22 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﻌﻤﻞ‬ ‫ﻓﺮﻳﻖ‬ ‫ﺗﺤﻔﻴﺰ‬ Motivating staff ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers
  • 12. 12 2323 23 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺴﻠﻄﺔ‬ ‫واﺳﺘﺨﺪام‬ ‫ﺑﻨﺎء‬ Building and using authority ‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ﻟﻠﻤﺪﻳﺮ‬ ‫اﻟﻀﺮورﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ Essential skills for the effective managers 2424 24 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ﺑﻤﻔﺮدك‬ ‫ّﺎﻟﻴﺔ‬‫ﻌ‬‫اﻟﻔ‬ ‫ﺗﻘﻴﻴﻢ‬ Assessing effectiveness on your own ‫واﻟﺠﻮدة‬ ‫اﻷﻧﺸﻄﺔ‬ ‫إدارة‬ ‫واﻟﻤﺎﻟﻴﺔ‬ ‫اﻟﻤﺎدﻳﺔ‬ ‫اﻟﻤﻮارد‬ ‫إدارة‬ ‫واﻟﻌﻼﻗﺎت‬ ‫اﻷﻓﺮاد‬ ‫إدارة‬ ‫واﻹﺗﺼﺎﻻت‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫إدارة‬ Management of activities and quality Management of financial and physical resources Management of people and relationship Management of information and communication
  • 13. 13 2525 25 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﻘﻮة‬/‫اﻟﻀﻌﻒ‬ Strengths/Weaknesses Ways to improve effectiveness 2626 26 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬ Your learning style ‫ﻧﺸﻂ‬ Activist
  • 14. 14 2727 27 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬ Your learning style ‫ﻣﺤﺎآﻲ‬ Reflector 2828 28 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬ Your learning style ‫ﻋﻤﻠﻲ‬ Pragmatist
  • 15. 15 2929 29 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮﻳﻘﺔ‬ Your learning style ‫ﻧﻈﺮي‬ Theorist 3030 30 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫اﻟﺘﺪرﻳﺒﻴﺔ‬ ‫اﻟﺒﺮاﻣﺞ‬ ‫اﻟﻮﻇﻴﻔﻲ‬ ‫اﻟﺘﺪرﻳﺐ‬ ‫اﻟﺬاﺗﻲ‬ ‫اﻟﺘﻌﻠﻢ‬ ‫اﻟﻌﻤﻞ‬ ‫ﻣﺸﺮوﻋﺎت‬ Training programs On-the-job training Self-learning Work-based project
  • 16. 16 3131 31 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫ﻋﻠﻰ‬ ‫ﻣﺒﻨﻲ‬: ‫اﻟﺘﻌﻠﻢ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫اﻟﻤﻤﻜﻨﺔ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫أﺳﻠﻮب‬ ‫آﻞ‬ ‫ﺿﻌﻒ‬ ‫وﻧﻘﺎط‬ ‫ﻗﻮة‬ ‫ﻧﻘﺎط‬ ‫اﻷﺳﺎﻟﻴﺐ‬ ‫هﺬﻩ‬ ‫ﺗﺠﻤﻴﻊ‬ Based on: Learning style Potential development methods Strengths and weaknesses of every method The combination of these methods 3232 32 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﺘﻄﻮر‬ ‫أﺳﺎﻟﻴﺐ‬ ‫اﺧﺘﻴﺎر‬ Choosing personal development methods ‫اﻟﻌﻤﻞ‬ ‫ﻟﻤﺤﻴﻂ‬ ً‫ﺎ‬‫ﻣﻼﺋﻤ‬ ‫اﻟﺘﻌﻠﻢ‬ ‫أﺳﻠﻮب‬ ‫ﻳﻜﻮن‬ ‫أن‬ ‫ﻳﺠﺐ‬ ‫اﻟﻌﻤﻞ‬ ‫وﻇﺮوف‬ ‫اﻟﺘﺠﺎري‬. ‫اﻟﺪارﺳﻴﻦ‬ ‫ﻳﻜﻮن‬ ‫أن‬ ‫ﻳﺠﺐ‬”‫ّاد‬‫ﻮ‬‫ﻗ‬“ ‫ﺑﻨﺠﺎح‬ ‫ﻳﺆﺗﻲ‬ ‫أن‬ ‫ﻳﻤﻜﻦ‬ ‫اﻟﺠﺪﻳﺪة‬ ‫اﻟﻤﻬﺎم‬ ‫ﻓﻲ‬ ‫اﻟﺘﻄﺒﻴﻖ‬. The learning method should be suitable for the business context and working condition The learners must be “drivers” Applying in the new task can bring success.
  • 17. 17 3333 33 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫اﻟﺘﺨﻄﻴﻂ‬ ‫اﻟﺘﻨﻔﻴﺬ‬ ‫اﻟﺘﻘﻴﻴﻢ‬ ‫اﻟﻌﻤﻞ‬ ‫ﺧﻄﺔ‬ Planning Implementing Evaluating Action plan ‫ﺷﺨﺼﻴﺔ‬ ‫ﺗﻄﻮر‬ ‫ﺧﻄﺔ‬ ‫ﺗﻨﻔﻴﺬ‬ Implementing a personal development plan 3434 34 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫إدج‬ ‫ﻟﺒﺰﻧﺲ‬ ‫اﻟﺘﺪرﻳﺒﻴﺔ‬ ‫اﻟﺒﺮاﻣﺞ‬ Training programs of Business Edge
  • 18. 18 3535 35 © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity ‫ﻣﺮاﺟﻊ‬ Materials for reference -،‫أداﻳﺮ‬ ‫ﺟﻮن‬1985‫أداﻳﺮ‬ ،،‫ﺑﻔﻌﺎﻟﻴﺔ‬ ‫اﻟﻘﺮار‬ ‫ﺻﻨﻊ‬MakingEffective Decision،Pan. -،‫ﺑﻴﺘﺮ‬ ،‫وآﺮﻳﺘﻦ‬ ‫دﻳﻨﻴﺲ‬ ،‫ﺑﺎرآﺮ‬ ،‫أﻻن‬ ،‫اﻧﺪرﺳﻦ‬1996،‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫اﻟﺬاﺗﻲ‬ ‫اﻟﺘﻄﻮر‬SelfEffective Development‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﻤﻤﻠﻜﺔ‬ ،‫ﺑﻼآﻮﻳﻞ‬ ،. -،‫إدج‬ ‫ﺑﻴﺰﻧﺲ‬2003،‫ﻓﻌﺎﻟﻴﺔ‬ ‫أآﺜﺮ‬ ً‫ا‬‫ﻣﺪﻳﺮ‬ ‫ﺗﺼﺒﺢ‬ ‫آﻴﻒ‬Become More Effective ‫ﻟﻠﻨﺸﺮ‬ ‫ﻳﻮث‬ ‫دار‬. -‫آﻮﻓﻲ‬ ‫ﺳﺘﻴﻔﻦ‬1992،‫اﻟﻌﺎﻟﻴﺔ‬ ‫اﻟﻔﻌﺎﻟﻴﺔ‬ ‫ذوي‬ ‫ﻟﻸﺷﺨﺎص‬ ‫اﻟﺴﺒﻊ‬ ‫اﻟﻌﺎدات‬HabitsThe Seven of Highly Effective People،Simon & Schuster. -‫ﺑﻮﻧﻮ‬ ‫دي‬ ‫إدوارد‬1990،‫ﺑﺎﻹدارة‬ ‫ﻳﺘﻌﻠﻖ‬ ‫ﻓﻴﻤﺎ‬ ‫اﻟﺠﺎﻧﺒﻲ‬ ‫اﻟﺘﻔﻜﻴﺮ‬Lateral Thinking for Management،Penguin. -،‫ﺑﻴﺘﺮ‬ ،‫دراآﺮ‬‫ّﺎل‬‫ﻌ‬‫اﻟﻔ‬ ‫ّﺬ‬‫ﻔ‬‫اﻟﻤﻨ‬The Effective Executive،‫ﻧﻴﻮﻳﻮرك‬ ،‫ﺑﻴﺰﻧﺲ‬ ‫هﺎرﺑﺮ‬ ، ‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﻮﻻﻳﺎت‬. -،‫وﻣﺎﻓﺮد‬ ‫هﺎﻧﻲ‬1986،‫ﺗﻌﻠﻤﻚ‬ ‫ﻃﺮق‬ ‫اﺳﺘﺨﺪام‬Using Your Learning Styles، ‫هﺎﻧﻲ‬ ‫ﺑﻴﺘﺮ‬ ‫اﺻﺪارات‬ -،‫ﺟﻮن‬ ،‫ﻣﺎآﺴﻮﻳﻞ‬2001،‫اﻟﺘﻔﻜﻴﺮ‬ ‫ﻃﺮﻳﻘﺔ‬ ‫ﻗﻮة‬The Power of Attitude‫ﻧﺸﺮ‬ ‫دار‬ ‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﻮﻻﻳﺎت‬ ،‫ﺑﻴﻔﺮأوك‬ -‫ﻣﺎﻳﻚ‬ ،‫وﺑﻮﻳﺪل‬ ‫ﻣﺎﻳﻚ‬ ،‫ﺑﻴﺪﻟﺮ‬1994،‫ذاﺗﻚ‬ ‫إدارة‬Managing yourself،‫آﻮاﻧﺰ‬ ‫هﺎرﺑﺮ‬.