Learning Outcomes at Reference Desk

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Presentation for Summer Teaching Retreat for Librarians given at Santa Anna College on July 23, 2015.

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Learning Outcomes at Reference Desk

  1. 1. Summer Teaching Retreat for Librarians Santa Ana College – July, 2015 Dr. Scott Lee, Information Competency Librarian Antelope Valley College
  2. 2.   Reference evaluation focuses on service not learning.  Faculty role of CCC librarians.  SLO’s connected to funding.  Reference as teaching/learning point.  Measure effectiveness.  Improve practices.  Create more uniform reference practices.  Experiment with reference techniques. Why?
  3. 3.   Learning Outcome  After participating in a reference interview with library science faculty, students will be able to use EBSCO Discovery Service (EDS) or the AVC Library catalog to locate print and electronic resources. AVC Library Ref SLO
  4. 4.   Assessment  Students will be administered a short multiple-choice assessment after completing a reference interview. A sampling of students will be assess three times per semester. Each sample period will be one week in duration. At least 70% of samples students will answer 70% of the assessment questions correctly. AVC Library Ref SLO
  5. 5.   iPad Mini at reference desk.  Students used it to take assessment @Survey Monkey.  Connected to wi-fi network.  Only three librarians were participating.  Each librarian determined if administering the survey was appropriate for a given student. Administration
  6. 6.
  7. 7.   38 students took the assessment in November 2014 and March-May 2015.  Using one week did not provide enough students, so we extended our collection times.  Students were accommodating and enthusiastic. Assessment Results
  8. 8.  Type of Assessment 67% 33% EDS Catalog
  9. 9.   How do you access the catalog?  62%  Which books can be checked out?  85%  What is a call number used for?  69%  What ways can you search for a book?  89% Answered Correctly (Catalog)
  10. 10.   Can you access EDS off campus?  91%  Where is the EDS search box?  68%  What types of materials are in EDS?  84% (Multiple answer, 84% chose incorrect.)  What limiters are in EDS?  88% (Multiple answer, 40% chose incorrect.) Answered Correctly (EDS)
  11. 11.   Students are welcoming.  Security of device can be an issue.  Data forces you to think seriously about teaching and learning in reference. Lessons Learned

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