Succesful board and staff relationships

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Succesful board and staff relationships

  1. 1. Building Successful Board/Staff Relationships Authors: Tara Million (Branch Manager) Isabelle Opikokew (Board Chairperson) Marlynne Samson (Past Chairperson) Presenters: Tara Million (Branch Manager) Isabelle Opikokew (Board Chairperson)
  2. 2. A lock on the staff washroom...
  3. 3. What’s wrong at the Library? How did we get here?
  4. 4. Stuck in a Rut <ul><li>long-serving Librarian
  5. 5. operating in isolation
  6. 6. comfort of the status quo
  7. 7. if it ain’t broke don’t fix it
  8. 8. staff needs before patron service
  9. 9. we don’t do that
  10. 10. I don’t know how to do that </li></ul>
  11. 11. Impacts and Effects <ul><li>For Patrons </li></ul><ul><ul><li>unwelcoming atmosphere
  12. 12. gaps in service
  13. 13. outdated collection in need of weeding </li></ul></ul><ul><li>For the Board </li></ul><ul><ul><li>inward looking
  14. 14. unproductive meetings
  15. 15. minimal community involvement </li></ul></ul><ul><li>For the Staff </li></ul><ul><ul><li>programming reliant on volunteers
  16. 16. essential administration being done by Board members </li></ul></ul>
  17. 17. Region develops Area Resource Centre Standards <ul><li>becoming outward looking
  18. 18. how do we measure up​
  19. 19. becoming knowledgeable
  20. 20. exploring regional resource allocation
  21. 21. getting to the bottom of patron concerns
  22. 22. gathering key documents </li></ul>
  23. 23. Staff Response to Change <ul><li>General negative results </li></ul><ul><ul><li>resistance
  24. 24. personalization
  25. 25. entrenchment
  26. 26. adversaries
  27. 27. power play
  28. 28. refusal </li></ul></ul>
  29. 29. Something’s gotta give <ul><li>basic standard: Librarian is manager of the Library
  30. 30. evaluation and assessment: Regional Librarian with input from Board </li><ul><li>negative, need for improvement </li></ul><li>resignation of Librarian </li></ul>
  31. 31. A New Start For Board and Staff
  32. 32. Who’s doing what? Board <ul><li>assist with programming
  33. 33. develop library facility
  34. 34. fund-raising efforts
  35. 35. represent the community
  36. 36. advocate </li></ul><ul><ul><li>Regional resources
  37. 37. Municipal resources </li></ul></ul><ul><li>hire a competent and capable Librarian </li></ul>Librarian <ul><li>maximize library facility </li></ul><ul><ul><li>layout
  38. 38. capital needs </li></ul></ul><ul><li>community involvement
  39. 39. connection to Region
  40. 40. Board participation
  41. 41. Library management </li></ul><ul><ul><li>financial
  42. 42. staff
  43. 43. programming
  44. 44. collection development </li></ul></ul>
  45. 45. Rebuilding the Library What is the foundation?
  46. 46. 1. Time and face-to-face interactions
  47. 47. 2. The ability to communicate
  48. 48. 3. Self-awareness
  49. 49. 4. Clarity of roles and an appreciation of complementary responsibilities <ul><li>respecting lines of authority
  50. 50. developing an approach that revolves around influence, not control </li></ul>
  51. 51. 5. Developing a shared vision <ul><li>big picture focus
  52. 52. principled approach
  53. 53. teamwork
  54. 54. positives, not negatives
  55. 55. empowerment based </li></ul>
  56. 56. 6. Implementing the vision <ul><li>taking on tasks
  57. 57. developing skills
  58. 58. asking for help and working together
  59. 59. job descriptions and evaluations
  60. 60. Board training
  61. 61. connecting to other levels of service
  62. 62. community engagement </li></ul>
  63. 63. 7. Creating a process loop that integrates transformations
  64. 64. 8. Preparing for transitions
  65. 65. Sorting out janitorial duties
  66. 66. See what happens... <ul><li>Engaging the community </li></ul>
  67. 67. ...when we all work... <ul><li>Creating responsive services and programs </li></ul>
  68. 68. ...together! <ul><li>Becoming a destination point </li></ul>
  69. 69. What's going on at your library?

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