Are you investigating or trying to get started with Robotic Process Automation (RPA) software? Let's look at what it is, what it isn't, what problems it can solve, and what's next Although RPA usage is expanding across industries, geographies, and organizational sizes, many RPA buyers are still in the earliest stages of research or adoption. For those just starting with RPA, there are a number of key concepts that are helpful to understand. Let’s delve into eight of them.

1. Abhinav Sabharwal Principal Consultant &
Trainer @ School of RPA
RPA for beginners
key concepts

2. Introduction
• Are you investigating or trying
to get started with Robotic
Process Automation (RPA)
software? Let's look at what it
is, what it isn't, what problems
it can solve, and what's next
Although RPA usage is
expanding across industries,
geographies, and
organizational sizes, many RPA
buyers are still in the earliest
stages of research or adoption.
For those just starting with
RPA, there are a number of key
concepts that are helpful to
understand. Let’s delve into
eight of them.

3. RPA is software that replicates what humans do
• “RPA automates everyday processes that once
required human action – often a great deal of it
performed in rote, time-consuming fashion.”
The software, often referred to as a bot,
replicates how the human would interact with
an application or system and then automates
that task.
• “An RPA bot typically performs the automated
tasks the same way a human would – i.e.,
logging into systems with an ID, entering data,
gathering output or results, performing rule-
based tasks, and so on,

4. RPA on its own is not intelligent
• RPA is a deterministic solution, the
outcome of which is known; used mostly
for transactional activities and
standardized processes,” according to an
RPA primer from Everest Group, which
also notes that RPA can process structured
and some semi-structured data.Some
common RPA use cases include order
processing, financial report generation, IT
support such as password resets and
database maintenance, and data
aggregation and reconciliation

5. Multiple bots are required to automate tasks across a
process life cycle
• one bot may automate order entry tasks,
while another bot may work on initiating
a purchase order to the supplier.”

6. RPA can circumvent traditional IT challenges
• One of the major benefits is that it can
automate labor-intensive tasks without
the need to make changes to existing
systems.
• School of RPA notes that this non-invasive,
user-interface-based approach is
particularly attractive for processes
involving multiple legacy applications.
• RPA can also prove useful for security
tasks. Let's look at four more key RPA
concepts. First, do you need development
skills to use it?

7. Development skills may not be required
• “Top RPA providers offer simple-to-deploy
solutions that anyone with a few hours of
training, and limited or no development
experience can use to automate basic, day-
to-day tasks such as generating Excel
reports, filing documents into specific
folders, or sending automated emails,”.
• “Even with such basic automation, users can
significantly change their work profile [by
automating] tedious, time-consuming tasks
and increasing focus on value-added work.”

8. RPA can be more than a money saver
• There’s no question that RPA-enabled
automation can eliminate process waste and
human effort.
• The benefits extend to increased process
quality, reduced losses, and better customer
experiences.
• It can help reduce billing errors in manual
healthcare claims processing, for example,
or boost revenues thanks to smoother
customer interactions.
• “It is important that these factors are
considered and quantified in terms of cost
savings, additional revenue, or reduced
losses while determining the ROI on RPA
investments,”

9. RPA can get smart
• Early adopters are exploring the integration
of AI with RPA to inject cognitive capabilities
into their automation initiatives.
• RPA can evolve from assisted automation to
intelligent automation as machine learning,
computer vision, text analytics, and natural
language processing are added to the mix.
• This can enable the processing of more
unstructured data, introduce predictive and
prescriptive analytics, provide bots with voice
and vision interfaces, and automate tasks
that involve judgment, according to Everest
Group.
• Ultimately, AI can help to usher in an era of
self-management and self-healing bots.

10. RPA is rarely IT-driven
• Compared to some traditional IT projects,
business and functional teams play a
more proactive role in RPA programs.
• However, although RPA began as a tactical
capability to help middle management
automate tasks in specific functions, it’s
increasingly becoming a priority for the C-suite.
“Organizations no longer consider RPA just
another program,”
• “It is becoming a strategic capability integral to
business operations and a lever to transform
employee and customer experience.”

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