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The Future Of BPM


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My keynote presentation from the Ultimus user conference, San Antonio, October 2008

Published in: Business, Technology
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  • Thanks for your comment. I've been talking about the crossover between BPM and social computing for a couple of years now, and although there are some small advances being made in the vendors' products, there needs to be a lot more.
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  • Great presentation, sorry I missed it.

    I feel you are on target - social computing needs to meet BPM to extend business processes to include our partners 'outside the firewall'. I also liked the points about user empowerment.

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The Future Of BPM

  1. 1. The Future of BPM Sandy Kemsley
  2. 2. Agenda <ul><li>Current BPM challenges </li></ul><ul><li>How the technology is changing </li></ul><ul><li>How we’re changing what we’re doing with it </li></ul>
  3. 3. Challenges
  4. 4. #1: Low BPM maturity level <ul><li>Departmental systems = BPM silos </li></ul><ul><li>Little executive visibility </li></ul><ul><li>No center of excellence </li></ul>
  5. 5. #2: BPMS = just another development tool <ul><li>Waterfall methodology </li></ul><ul><li>Inflexible user interface (coded) </li></ul><ul><li>BPM is the new legacy </li></ul>
  6. 6. #3: Changing business/work environment <ul><li>Increasingly complex multi-channel interactions </li></ul><ul><li>Assembly-line process paradigm doesn’t handle unexpected exceptions </li></ul><ul><li>“ MySpace generation” expects more control over environment </li></ul>
  7. 7. Technology Directions
  8. 8. #1: Improved modeling, design, build <ul><li>Process discovery and modeling research </li></ul><ul><li>Zero-code rich user interface creation </li></ul><ul><li>Lightweight APIs </li></ul>
  9. 9. #2: Social computing meets BPM <ul><li>Design collaboration </li></ul><ul><li>Extended operational functionality: RSS, IM, tagging </li></ul><ul><li>Capturing tacit interactions within BPM environment </li></ul>
  10. 10. #3: Extended reach <ul><li>Make BPM a way of life, not a destination </li></ul><ul><li>External (internet) processes </li></ul><ul><li>Software as a service </li></ul>
  11. 11. Business Directions
  12. 12. #1: Focus on the big picture <ul><li>CEO-level metrics </li></ul><ul><li>Moving beyond departmental silos </li></ul><ul><li>Cost savings as a near-term objective </li></ul>
  13. 13. #2: Agile collaborative design <ul><li>Business-led design </li></ul><ul><li>Agile and iterative methodology </li></ul><ul><li>Channel feedback from end users into design process </li></ul>
  14. 14. #3: User empowerment <ul><li>Work station process paradigm with minimal control flow </li></ul><ul><li>Collaboration cutting across lines of authority </li></ul><ul><li>User-generated content </li></ul>
  15. 15. Summary <ul><li>Technology + cultural changes </li></ul><ul><li>Moving beyond transaction automation </li></ul><ul><li>Close the gap between capability and culture </li></ul>
  16. 16. Questions? Sandy Kemsley