Team Dynamics in BPM Projects

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Slides from a webinar that I did with Active Endpoints. Replay of the webinar available at http://www.vosibilities.com/podcast/bpm-summer-camp-session-1-webinar-replay/2010/05/24/

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Team Dynamics in BPM Projects

  1. 1. Team Dynamics in BPM Projects<br />Sandy Kemsley<br />Kemsley Design Ltd.<br />www.column2.com<br />Twitter: @skemsley<br />
  2. 2. Agenda<br />What makes BPM projects different?<br />Who should you involve in a BPM project?<br />How do you get conflicting goals pointed in the same direction?<br />
  3. 3. BPM Implementation Projects<br />What Makes Them “Special”?<br />
  4. 4. Processes Change<br />Response to market conditions<br />Regulatory or other mandated change<br />A little BPM inspires more BPM<br />
  5. 5. Processes Are Poorly Understood<br />Difficult to capture as-is processes<br />Incomplete documentation<br />No one person has the knowledge<br />Difficult to specify to-be processes<br />Insufficient process analysis skills<br />Many business and technology components<br />
  6. 6. Impact Of BPM Is Poorly Understood<br />Automation of human tasks<br />Fundamental change in how people perform tasks<br />Process monitoring and management<br />No geographic barriers<br />
  7. 7. BPM Team Roster<br />It’s Complicated<br />
  8. 8. Parties (Potentially) Involved<br />Business<br />IT<br />Vendor<br />Systems Integrator<br />Consultant<br />
  9. 9. Skills Needed<br />Sponsor/executive support<br />Project management<br />Enterprise technical skills<br />Product technical skills<br />Business process understanding<br />Process analysis skills<br />
  10. 10. Who Does What?<br />
  11. 11. What Could Possibly Go Wrong?<br />Conflicting/incorrect goals<br />Insufficient process analysis skills<br />No business-IT cross pollination<br />Waterfall approach in an effort to control a complex team<br />
  12. 12. The Successful BPM Project Team<br />Making It Work<br />
  13. 13. Getting Organized<br />Establishing leadership<br />Business leadership to set goals<br />Technical leadership to ensure a robust solution<br />Identifying team responsibilities<br />Get the right skills on the right job<br />Transparent goals and responsibilities<br />
  14. 14. Doing It Right<br />Co-location of team<br />Cross-party communication<br />Agile development approach<br />Minimal project overhead<br />Fast iterations and proof of viability<br />Fluid requirements<br />
  15. 15. Getting Professional Help<br />Center of Excellence<br />Knowledge transfer<br />Standards and guidelines<br />Shared code and components<br />Experienced consultants/SIs<br />Augment CoE<br />Cross-enterprise experience<br />
  16. 16. Thanks!<br />Sandy Kemsley<br />Kemsley Design Ltd.<br />www.column2.com<br />Twitter: @skemsley<br />

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