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Intelligent Business Processes

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Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013

Published in: Technology, Business

Intelligent Business Processes

  1. 1. Intelligent Business Processes Raising the IQ of your business processes Sandy Kemsley l www.column2.com l @skemsley
  2. 2. Agenda l What makes a business process intelligent: l l l Visibility Automation Prediction l How intelligent processes can help your business l Getting started with intelligent business processes Copyright Kemsley Design Ltd., 2013 2
  3. 3. What’s Your Process IQ? Copyright Kemsley Design Ltd., 2013 3
  4. 4. How Smart Are Your Processes? Process Intelligence l BI applied to processes l Dashboard view of running processes l Historical reports l BPMS content only l Intelligence about processes Intelligent Processes l Actionable dashboards l Automated activities based on external events l Content from multiple sources l Processes that act intelligently Copyright Kemsley Design Ltd., 2013 4
  5. 5. What Can Intelligent Processes Do? Predict future problems Recommend pre-emptive actions Automate problem avoidance Copyright Kemsley Design Ltd., 2013 5
  6. 6. Intelligent Process Capabilities Copyright Kemsley Design Ltd., 2013 6
  7. 7. Intelligent Process Capabilities Visibility Automation Prediction Intelligent Processes Copyright Kemsley Design Ltd., 2013 7
  8. 8. Process Visibility: Informational Context For Knowledge Workers l l l Model end-to-end process Model Measure via direct instrumentation Measure Monitor relative to model and KPIs Monitor Copyright Kemsley Design Ltd., 2013 8
  9. 9. Process Automation: Sense And Respond l Orchestration l Decisioning l Guardrails for knowledge work l Exception escalation Events Rules Process Copyright Kemsley Design Ltd., 2013 9
  10. 10. Predictive Process Analytics: Avoiding What Might Go Wrong l Temporal analytics l Missed deadlines predicted rather than detected l What-if scenarios l Pre-emptive problem avoidance Model Prediction History Copyright Kemsley Design Ltd., 2013 10
  11. 11. Benefits Of Intelligent Processes Intelligent Process Capability Measurable Benefits Process monitoring Visibility to management Workforce optimization Automated decisioning Consistent, faster decisions Adaptation to changing conditions Business processes as a competitive differentiator Knowledge worker context Reduced time finding information Higher-quality decisions Pre-emptive problem avoidance Improved customer satisfaction Copyright Kemsley Design Ltd., 2013 11
  12. 12. Creating Intelligent Processes Copyright Kemsley Design Ltd., 2013 12
  13. 13. Getting Started: Methodology l Driving initiatives l l Quality or process improvement Innovation Culture l Methodology Models l l l Enterprise architecture Value chain Process Technology Copyright Kemsley Design Ltd., 2013 13
  14. 14. Getting Started: Technology l l Core system events Integration/automation l Process management l Decision management l l Methodology Complex event processing Technology Analytics Culture l Visualization l Prediction l Recommendations Copyright Kemsley Design Ltd., 2013 14
  15. 15. Getting Started: Culture l Identification and alignment of goals l Information transparency l Technology Culture Trust in intelligent processes Methodology Copyright Kemsley Design Ltd., 2013 15
  16. 16. Slides at www.slideshare.net/skemsley Sandy Kemsley Kemsley Design Ltd. email: sandy@kemsleydesign.com blog: www.column2.com twitter: @skemsley Copyright Kemsley Design Ltd., 2013 16

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