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Business Process Discovery Sandy Kemsley Kemsley Design Ltd. www.column2.com

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Agenda <ul><li>Drivers for process improvement </li></ul><ul><li>Analyzing the as-is processes </li></ul><ul><li>Discovering hidden process opportunities </li></ul><ul><li>Learning to “think process” </li></ul>

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Drivers for Process Improvement <ul><li>Competitive pressure </li></ul><ul><li>Quality management initiatives </li></ul><ul><li>Regulatory compliance </li></ul><ul><li>Enterprise architecture and SOA </li></ul><ul><li>Corporate performance management </li></ul>

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Analyzing the As-Is <ul><li>How much do you need to know about the as-is? </li></ul><ul><li>Walking through your current process </li></ul><ul><li>Analyzing the current state </li></ul>

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Discovering Hidden Process Improvement Opportunities <ul><li>Discovering the processes hiding in email and manual procedures </li></ul><ul><li>Moving from as-is analysis to to-be opportunities </li></ul><ul><li>Types of process improvement </li></ul><ul><ul><li>Automation </li></ul></ul><ul><ul><li>Geographic </li></ul></ul><ul><ul><li>Disintermediation </li></ul></ul>

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Think Process <ul><li>How to start thinking about new processes </li></ul><ul><li>Moving from a functional viewpoint to a business process viewpoint </li></ul>

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Process Prototyping <ul><li>High-level process sketching </li></ul><ul><li>Involving the right people </li></ul>

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Questions? Sandy Kemsley Kemsley Design Ltd. www.column2.com