Business Applications Advisor
Twenty-five years’ experience in the industry, including 17 years in SAP (13 of those at SAP
America in presales and delivery), comprising Strategy, Business Processes, Architecture,
Technology, hands-on implementation, Program Management and IT Management.
Advisor to multiple financial institutions to provide input on the competitive landscape for
Business Applications and general technology trends.
Led and managed large-scale engagements, working with senior executives from IT and Business
as well as global subject matter experts & IT professionals to ensure that information solutions are
developed, deployed and aligned effectively.
Managed SAP programs, project managers, and teams of up to 35 people. Experienced in working
with a wide range of IT partners and vendors, and in managing and optimizing outsourcing.
Developed and executed strategic multi-year IT roadmaps encompassing the entire set of business
streams, with resource, time and cost estimates, prioritized based upon various business and value
criteria, and supplemented with inputs from stakeholders.
Created and managed SAP Centers of Excellence to support SAP solutions design, implementation
and delivery; train people to develop a highly effective team of SAP experts; work with emerging
technologies; and provide a platform for co-development efforts with SAP and other partners.
At SAP America, generated multi-million dollar new projects at several customers. Extensive
experience in SAP proposals development, project and program management.
Presented Papers and was the designated “Meet the Expert” at several forums such as ASUG.
Taught several SAP Education training classes at SAP.
An advisory position for ERP, Business Intelligence and related solutions, comprising one or more of
Help define scope, select the right vendor (SAP, Oracle, JD Edwards etc), implementation
strategy (eg, on-premise versus hosted/cloud), estimate end to end timeline and costs,
deployment strategy, change management and training strategy.
Validate implementation costs, timeline, scope, strategy, staffing, strengths/weaknesses of
existing vendor(s) to help reduce costs and risks.
Rescue projects that are not meeting objectives, are getting delayed, or are otherwise headed
Help define objectives and goals for IT that resonate better with the business, and get business
buy-in for short and long term plans.
Assist management in managing the project and its costs, timeline and risks.
Act as management’s eyes and ears and work in management’s interests in overseeing
M.S. Computer Science, University of Southern California, Los Angeles, CA
M.S. Petroleum Engineering, University of Southern California, Los Angeles, CA
B. Tech. Chemical Engineering, IIT Varanasi, India
Identified multimillion dollar savings from hardware migration and optimization at a large
Established SAP Centers of Excellence at two major SAP customers.
Introduced a novel internally supported PaaS (Platform as a Service) model in one of the biggest
companies to provide agility and reduce costs.
Published 3 books and several papers.
SAP Employee Award(s) and management recognition awards.
2013 – 2013
Smith and Wesson, Springfield, MA
Senior Director, SAP
Designed and managed an IT CoE.
Working for the CIO, set the IT strategy for planning, designing, and managing current and future IT
programs to take S&W to the next level, with an appropriate mix of internal and external resources to
provide the best solutions capability and business value at an acceptable cost.
2010 – 2013
McKesson Corporation, Dallas, TX
Director, SAP Business Processes
Worked with the lines of business and various subsidiaries to develop strategy, roadmap and plans for
business solutions and technology, aligned with the corporate vision and objectives, to enable and/or
support current and emerging future needs.
Overhauled the Business Intelligence platform to improve capabilities and performance. Introduced
new tools to improve user experience.
2009 – 2010
BlackBerry (formerly Research In Motion), Dallas, TX
Sr. Manager (SAP Architecture).
Led teams of 30+ employees and contractors, and established trusted advisor relationships with key
business and IT executives. Responsible for design, review, and management oversight for multiple
new SAP Solutions, and to provide solution expertise to enhance and extend business processes.
1997 – 2009
SAP America, Dallas, TX
Managing Principal Enterprise Architect (2007-2009),
Principal Consultant (2004-7), PreSales Solution Engineer (2003-4), Senior Consultant (1997-2003).
Responsible for SAP solutions deployment and delivery over the period for various customers,
High Tech: HP, Honeywell, Microsoft, Varian Technologies, Research in Motion.
Banking: Dresdner Bank, ABN-Amro Bank.
Petroleum/Energy/Chemicals: ExxonMobil, Dow Chemicals, ConocoPhilips, Akzo Nobel, Safety-Kleen.
Consumer: Coca-Cola Enterprises, Home Depot, SanDisk, Clorox.
Aerospace & Defense: Lockheed Martin, Newport News Shipyard.
Public Sector: Univ. of Nebraska, Calif. State VTA.
1988 – 1997
Deminex Oil GmbH, International (joint venture of BP, Shell and Veba Oil)
(Petroleum) Production Manager, Deminex Egypt (1995-97); Sr. Petroleum Engineer (1988-95).
Worked with 7 direct reports, representing over 300 persons, to manage130,000 bpd production from
SAP America Experience: Some Sample Projects
Industry: High-Tech – Waterloo, ON, Canada
Business Problem/Scope: Multiple business pain points in multiple systems and manual processes,
for example: 15 days sales outstanding, inability to process 60 million Billing records, manual
Procurement processes, manual compliance causing huge risks, etc.
Work with the individual process teams to design the solution roadmap for the next few years for this
industry leader undergoing growth of over 100% a year. Design and prioritize optimal solutions to meet
customer’s business processes and business needs. Scope project solution, phasing, and
implementation approach to deliver quick time to value. Introduce, and educate the customer about, the
latest solutions from SAP and Partners.
Solutions used: SAP ECC 6.0, SCM 2007, MES, PI 7.1, BW 7.0, Business Objects, Adobe UI, SRM
7.0, GTS, external-facing Portal, and Solution Manager.
Developed an integrated SAP Roadmap for addressing current and expected future needs, leading
to the generation of over $20 million of projects.
Based upon this and other work, a further $40 million of products and services sales are under
Conducted several demo, design and discussion sessions to address CRM 7.0, ECC 6.0, BI,
Business Objects, Adobe UI options, PI, eRecruiting and eLearning, SAP SCM, SAP SRM, SAPBPC, SAP-MES, Solution Manager, DMS, and MDM solutions.
Providing multifaceted oversight to projects being initiated for HR, SCM, SRM, GTS, and BOBJ
based on recommended plans.
Industry: Process Industry / Consumer Goods – Oakland, CA
Business Problem/Scope: Enable business to have end-to-end automation with Supply Chain
processes, Business Intelligence, and Trade Promotion Management.
As an initial step to enable Supply Chain, BI and TPM, design and implement a business warehouse
platform. Scope the project solution, phasing, and implementation approach to derive maximum
business value and reduce risk. Plan and oversee implementation of all aspects of the project, including
solution design and integration.
Solutions used: BW, CRM-TPM, SAP ERP, SCM, BPS, EP.
Reduced existing data extraction window from 7 hrs to 2.5 hrs.
Developed strategy for existing and new Business Warehouse to exist on a single SAP ECC backend, thus reducing costs for the customer.
Deliverables led the Customer to ask for additional proposals to implement Business Planning &
Simulation system and an Enterprise Portal.
Industry: Integrated Oil and Gas, Chemicals Subsidiary – Houston, Texas
Business Problem/Scope: Customer was suffering from very high operating costs, poor performance,
and high maintenance costs. Integration issues due to, for example, obsolescence, too much
customization, and systems out of sync.
Propose, plan and oversee implementation of systems optimization including over 200 SAP instances
worldwide. Develop strategy and plans for functional upgrade to reduce custom code. Propose
performance optimization techniques. Get business buy-in, plan timing and technology options, find and
engage expert resources from SAP. Conduct workshops to help guide IT and business on the upgrade
process and the newer functionality.
Solutions used: Systems Portfolio Optimization.
Carried out a detailed Portfolio Assessment for the global Chemicals subsidiary.
Developed a plan and implemented Portfolio Rationalization, including aligning current ongoing
Industry: International Banking – Amsterdam, The Netherlands
Business Problem/Scope: Difficulty in timely and relevant reporting; high maintenance and high
operating costs. The environment consisted of a vast number of systems, with custom point-to-point
integration, and capacity constraints especially for real-time transactions.
Address design and implementation issues for integrating 46 systems, with the goal of providing a
unified source for all data for real-time reporting for Consumers, Corporate Clients, and internal
Solutions used: Integration and Reporting Strategy for 46 systems in 78 countries for SAP BI and SEM
Liaised with SAP Waldorf to seek resolution on the new SAP Banking solution in order to develop
an optimal integration strategy.
Laid out the architecture, and the tasks for the project. Assisted in getting resources engaged to
move the project forward.
Developed the solution phase-in and worldwide rollout strategy for the next 5 years, working
together with senior and mid-level executives from both IT and the Business.
Older Projects Outline:
Short-Term / Part-Time Assignments
SAP Solution Advisor (Strategy, Operations, Global Rollout Planning): Paper Products - Richmond, VA,
Ongoing from Sep 2008.
CRM-TPM Solution, Project Strategy and Plans: Consumer Products - Oakland, CA, 4 months.
BI 7.0 Upgrade Strategy & Planning: Aerospace & Defense – Wash. DC/Denver 2 months
R/3 4.7 to ECC 5.0 Upgrade Assessment Project Mgr.: Energy /Utilities, Wash. DC 2 weeks
BI 7.0 Landscape and Architecture: Global Chemicals Company, Detroit, MI
SAP ECC 6.0 Landscape Sizing: Consumer High Tech Industry, Allentown, PA 1 week
Manage Technical Development: Utilities / Waste Industry, Houston, TX
High-Tech Memory Chips Manufacture - San Jose, CA
Enterprise Solution Architect and BI/BPC Lead for SAP ERP, CRM-TPM and CHM, SCM, SRM, PI, BI,
BPC. Worked with the individual process teams to design optimal solutions to fit customer’s business
processes and business needs. Advised the project on solution scope, phasing, and implementation
approach. Assisted in getting business buy-in, resolve implementation issues, and find and engage
expert resources. Achieved executive agreement to reduce scope and phase-in some of the solutions to
improve project timeline, reduce risk, and reduce budgetary commitments.
High-Tech Computer and Consumer Technology Conglomerate – Palo Alto, CA
Solution Architect for BW-CRM project. Demonstrated the value, Developed relationships, and got
management buy-in, for upgrading to BW 2004s and CRM 5.0. Estimated resource requirements, and
proposed timelines to minimize risks. Developed and implemented, a risk-mitigation strategy with
phased Go-Lives that resulted in project success. Invited to present to global team leads and Upper
Management lessons learned from this implementation and my view of the possible future project
direction to best exploit the available technology solutions for meeting emerging business needs.
Expert, SAP Solution Reviews, Multiple Industries. Review overall SAP implementation with a view
towards upgrading and/or introducing newer SAP solutions; Recommend upgrades and/or solution
development projects to ultimately improve business support; Provide high-level project plans, and
prioritize the projects according to expected Business Value. Get buy-in from all parties on the projects
recommended and their priority. Educate business and IT on best practices and on some of the newer
aspects of SAP solutions.
High Tech Manufacturing & Services - Minneapolis, MN. Principal Consultant. BI Strategy and
Overall Architecture, with Integration and Analytics Layers to support reporting flexibility as well as high
performance. Assisted in NW2004s BI Ramp-up, BI-Portal integration. Maximized efficiency (costs,
time) by leveraging SAP GDC (offshore).
SAP Product Sales, Multiple Industries. SAP Solution Engineer. Analyze customer needs and
present/demonstrate at the CxO stakeholder level the latest SAP solutions to address technical and
business needs to realize business value. Successfully introduced: (1) the newer solutions in SAP HR
(E-recruitment, Travel Management etc) at Hughes, Halliburton, and ExxonMobil. (2) SAP ERP at
Altera, Seiko, BJ Services; (3) SAP-XI at TI and Flowserv; (4) SAP APO/BW at Chevron (5) SAP BW
Upgrade for Visual Composer at Apple (6) SAP SEM-BCS at Celanese.
Industrial Hazardous Waste Management - Dallas, TX. Principal Consultant, CRM landscape and
integration with R/3, BW, Mobile CRM and Legacy applications. Reduced interface development and
complexity, Developed a brand new extension for mobile CRM to allow Service Contract creation,
including Billing Plans and Service Plans. Contributed significantly to project implementation
methodology, finding and vetting resources, advising on the scope to reduce risks, and partially save a
project that was on a high alert status.
High Tech Manufacturing - Palo Alto, CA. Sr. SAP Consultant for CRM 4.0 Mobile Sales &Mobile
Service Implementation. Wide range of activities to address: CRM Landscape and Application Design,
System Build and Backup Strategy, Client Strategy, and Integration of CRM, R/3, BW, CRM Mobile and
Beverages Bottling & Marketing Company-Atlanta, GA. Lead CRM Consultant for a two-year phased
global implementation of CRM 4.0 Mobile Sales. Carried out a challenging CRM 4.0 - BW 3.0
integration, with many custom fields and custom reporting needs. Resolved major performance issue
with extremely large data volumes. Presented a related paper at ASUG 2004.
Media Company – Los Angeles, CA. Implemented the CRM-IPM solution for a media company (CRM
4.0, Service Ind Extension), one of the first full IPM projects, primarily for Licensor Royalties payments.
Discrete Manufacturing - Las Vegas & Reno, NV. Rapid development of a CRM Mobile Sales
application, in the face of a constantly changing R/3 system. Integrated SAP R/3 and BW with CRM, to
enable sophisticated BW Reports encompassing SD, CRM and FI.
Chemicals & Pharmaceuticals - Chicago, IL. Project Advisor for Global CRM 3.0 Internet Sales B2B
Implementation. Assisted in Application Design, Technical and Functional issue resolution, and Project
Planning and Budgeting.
Large Oil & Gas Company - Houston, TX. Upgraded SAP CRM Mobile 2.0C to CRM 3.0, and carried
out related middleware/technical work. This was the first such upgrade in the US.
Electric Lightings Manufacturer – Boston, MA. Set up Middleware for custom pricing structures and
data download from R/3 to CRM. Reviewed the entire Middleware setup for CRM 3.0. Involved in
troubleshooting middleware downloads.
Large Computer Hardware Manufacturer- Palo Alto, CA. Configured R/3 and CRM for carrying out
all required Middleware downloads.
Large Chemicals Company, Houston, TX. Assisted in the installation of SAP CRM Mobile Sales with
integration to BW.
Large Aerospace & Defense, Aircraft Sales Division- Atlanta, GA. Built a Proof of Concept Project
for SAP CRM Opportunity and Contact Management with full BW-CRM integration to demonstrate the
extensive reporting capabilities of SAP BW.
Large Utilities Company, Reading, PA. Configured HR Master data; assisted in Time Management
Explosives & Chemicals Company, Salt Lake City, UT. HR (Functional/Technical) and SD
Large Global Conglomerate, Menlo Park, CA. ABAP Consultant for SD MM and PP modules.
Fortune 500 Global Software Company, Redmond, WA. Technical Manager, SAP HR
Implementation Project. Led the development of the US HR/Payroll system for Microsoft.
California State Government, San Jose, CA.Consultant, SAP HR Implementation Project. Assisted in
Time and Payroll configuration. Implementing a number of reports and interfaces to/from SAP to inhouse/vendor systems.
State University, Lincoln, NE. Development Manager, SAP HR Implementation Project. Also assisted
in technical tasks for the FI and MM modules.
Large Wall Street Bank, New York, New York. Assisted in implementing SAP HR including migration
from existing Ceridian system.
CRM@SAP Focus Initiative. High visibility internal project, sponsored by the SAP Board, to improve
the CRM application support for the SAP Sales force and to serve as a showcase for CRM
implementation for key customers. Responsible for training and communications on a part-time basis.
Testing/Validation for the SEM-BCS 6.0 Release. Focused on COI.
Testing/Validation for the CRM 5.0 Release. For the CRM 5.0 Marketing module.
SAP Internal Marketing Project. Configured the CRM 4.0 standard functionality for Marketing Planning
& Campaigns, and upgraded to handle Campaign message conflicts for Target Groups.
SAP Internal Project to Build Solution Manager Content for IS-IM&C. Working with various team
members (SD, cProjects, PLM, MM, xRPDetc), added content to Solution Manager (for release in 2005)
for the IM&C industry.
SAP America, Philadelphia, PA. Taught various HR and CRM classes at SAP training centers in
Atlanta, Boston, Chicago, Philadelphia, and San Francisco. Provided customized training for large SAP
Customers at their facilities (Colgate, Symbol, Reliant, Newport News, Enron etc).
SAP America, Philadelphia, PA. Installed and configured SAP CRM Internet Sales for a Customer
Pre-Sales Support: LA Unified School District (Los Angeles); Tyson Foods (Dallas); Fujitsu (Dallas);
Ethyl Corp. (Richmond); LSI Logic (Milpitas, CA); EarthLink (Atlanta); Lennox (Dallas); and many others.