The changing IT landscape and the evolving role of IT

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  • Intro
  • Setting up the picture of the current IT departmentWho are theyWhat skills do they haveWhy do they serve them
  • 4 RolesHelpdesk ----> helpdesk Desktop tech ----> desktop techServer hugger -----> Cloud huggerIT Manager ----> IT ManagerSkills through the lens of dialogue“Please hold”“Reboot it”“Six Weeks”“We don’t have the budget for <insert sexy PC>”
  • Why do they do it?Control accessPrevent issuesRepair things that breakManage cost
  • All changeTwo trends:CloudConsumerisationHave taken us from a world of push IT to a world of Pull IT
  • Cloud
  • ConsumerisationNew devicesNew softwareNew ways of working
  • The hybrid world
  • Mega trendsCloudConsumerisation
  • Who are theyWhat skills do they have needWho do they serveWhy do they serve them
  • Helpdesk = customer serviceDesktop = connecting disparate kitCloud hugger = connecting cloudsIT Manager = aligning business to IT help
  • It’s fun, new exciting, interesting, engaging, changing, revolutionary, evolutionary, different, cool
  • CostAgility
  • What’s the next thing
  • Internet of things
  • 5 Imperatives
  • The changing IT landscape and the evolving role of IT

    1. The changing IT landscape and the evolving role of IT in the Enterprise<br />Simon May <br />
    2. The IT Department of today<br />
    3. <ul><li>Hi
    4. Please hold
    5. Let me log that for you
    6. NEW SERVER?
    7. SIX WEEKS
    8. YEAH IT’S LOUD HERE!
    9. Have you rebooted?
    10. No, reboot
    11. Yeah, ok, try again
    12. We don’t really have the budget for new PCs, have you tried paper?</li></li></ul><li>
    13. All change<br />Cloud<br />Consumerisation<br />Pull<br />Things change<br />
    14. Cloud<br />
    15. <ul><li>Awesome I can work whilst washing my pants!</li></ul>Consumerisation<br />
    16. Hybrid the best of both worlds<br />
    17. The future of IT?<br />
    18. <ul><li>Hey Mary!
    19. I fixed your widgety-thing you care about, ‘cos I know how much you care about it
    20. Oh yeah and I noticed you were near the end of your 25gb mailbox so I notched it up for you
    21. I setup federated identity so you’ve got single sign on…
    22. …yeah Windows Azure’s taking the strain even though we’re seeing a kajillion transactions a second…
    23. …yeah I’ve balanced the cost with revenue
    24. Dude you need to make sure you run Windows Update…
    25. …But don’t worry our network will let you start work just not get to our sensitive stuff before your PC’s up to date
    26. This is your personal PC? No worries
    27. Hi Mary, yeah Geoff’s awesome he knew you needed more space and we knew it was the right thing for the business…
    28. …New product? We can have a product site live in about an hour…
    29. A kijillon transactions an hour sure you pay for what you use</li></li></ul><li><ul><li>My pants aren’t done yet but my email is!</li></ul>Guidance provides a better solution<br />Enable access to information <br />Provide ways to connect<br />Deliver businesses outcomes<br />
    30. It’s fun, new exciting, interesting, engaging, changing, revolutionary, evolutionary, different, cool<br />
    31. Agility<br />
    32. <ul><li>Are we in a boy band?
    33. No…we’re a man band!</li></ul>vDept ?<br />
    34. 340 Undecillion<br />
    35. Be a guide not a gate keeper <br />Make information available in appropriately<br />Promote inclusion, Prevent exclusion <br />Care about the business and the people in it <br />Let your IT people have play time (measure it) <br />
    36. <ul><li>Finally a way to wash my pants and do my emails!</li></li></ul><li>My Blog:<br />http://simon-may.com<br />UK TechNet Blog:<br />http://bit.ly/UKTechNet<br />Cloud Power:<br />http://bit.ly/ukcloud<br />

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