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Design within complexsystemsWhy it’s important to recognise the right kind of problem
Using technology successfully in a social context ismore a social than a technological challenge.[I]t is a question of find...
Three types of problemsH.W.J. Rittel, M.M. Webber, Dilemmas in a General Theory of Planning.
Simple problemOnce the problem is clearly stated, both the solution and the pathto the solution become clear
Complicated problemAlthough the problem can be stated, and the solution isclear, the path towards that solution can be lon...
Complex problemSince the problem cannot be clearly stated, the solution andthe path towards that solution remain unclearFa...
Complex problems• Cannot be solved.• Have solutions that are always “work in progress”.• Are better understood in the proc...
Three strategies to deal withcomplex problems
AuthoritarianIf the problem is defined by one person, and others cannot challenge this,creating a solution that meets the b...
Authoritarian+ Quicker problem definitions when fewer people involved.- Authorities can be wrong about the problem and the ...
CollaborativeBy joining forces parties can accomplish more as a collective than [on theirown]. At the core of collaboratio...
Collaborative+ Each stakeholder holds some truth in dealing with complex problems.+ Because the problem is defined by more ...
CompetitiveCentral to the pursuit of competitive strategies [...] is the search for power. Tothe extent a competitor can b...
Competitive+ Problems can be solved by ‘winning’ and moving to authoritarian strategies.+ Without a clear path, it is pref...
Which strategy to use?
It depends                                              ComplexityAuthoritarian   Collaborative   Competitive
Key pointDesigners always deal with complex problems, failingto recognise (and communicate) this will lead to failedprojec...
SourcesBookG. Deleuze, BergsonismArticles:H.W.J. Rittel, M.M. Webber, Dilemmas in a General Theory of Planning.N. Roberts,...
Thanks,Sjors@sjorsnotura.com
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Simple problemOnce the problem is Design and complexity

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Simple problemOnce the problem is clearly stated, both the solution and the pathto the solution become clear

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