Lixar: Installed solutions for Telcos

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Lixar IT has created software that helps run your business - from sales to support to process automation.

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Lixar: Installed solutions for Telcos

  1. 1. Lixar software for communications companies – Voice/ISP/TV “Sell more, do more, achieve more”<br />Lixar IT - Ottawa-Halifax<br />January 2010<br />
  2. 2. Three quick points on Lixar and how we work<br />Systems that really work<br />Lixar IT has built all of the types of systems referenced in this deck – they actually exist, and currently manage hundreds of thousands of transactions every week in the communications sector. <br />Expertise + Value<br /> Our developers and business primes know the business challenges faced by communications companies and their customers – our experience means added-value and very efficient delivery. This <br /> translates into overall project costs that are lower than other vendors while avoiding the pitfalls of offshoring. <br />An Established company <br />Lixar is a 70+ person company founded in 1999 with staff in Ottawa, Toronto and Halifax, and clients in a variety of sectors across Canada, the US and Europe. <br />
  3. 3. Sell more, do more, achieve more <br />Software to manage the customer experience and your business<br />Lixar has built systems that meet a variety of challenges – whether your telco needs an account management system for use by thousands of CSRs, an integrated micro site for a month-long promotion, or a software solution that will free up five resources from doing repetitive grunt work, Lixar can help. <br />The next few pages outline just some of what Lixar has delivered for the sector, and what we could do for your company for less time and $$ than you might think. <br />Pre-sale<br />Flexibility to let you go-to-market with minimal lead times and cost, while maximizing impact with custom campaigns and solid customer qualification<br />CRM and online customer support<br />Reduce churn and A/R and improve bottom line with tools to keep revenue flowing and reduce call centre costs <br />Making the Sale<br />Sales forms for every type of channel – reduce abandoned orders and slippage, and maximize customer satisfaction<br />Ongoing business management<br />Reduce manual handling; manage the business, your customers, your revenue and your costs<br />
  4. 4. Lixar custom web software for communications providers - voice/TV/ISP <br />Ongoing customer support<br />Managing the business behind the scenes<br />Customer interest<br />Choosing a product/making the sale<br /><ul><li> Integrated micro-sites with your branding and up-to-date product catalogue
  5. 5. Content management so you can control/change your own site content
  6. 6. Can be co-branded with retail and other partners/affiliates as required.
  7. 7. Qualification tools to tailor offerings based on geography and other factors
  8. 8. Product recommendation tools for both services and hardware</li></ul>Pre-sale<br />Flexibility to let you go-to-market with minimal lead times and cost, while maximizing impact with custom campaigns and solid customer qualification<br />Lixar can provide design templates with your branding or incorporate your existing designs into your new site. <br />
  9. 9. Lixar custom web software for communications providers – voice/TV/ISP <br />Ongoing customer support<br />Managing the business behind the scenes<br />Customer interest<br />Choosing a product/making the sale<br />Co-branded point-of-sale online forms for use by retail partners, includes dealer/sales rep tracking for compensation purposes<br />ordering sites configured for use either by online customers or CSRs <br />sales forms integrated with product catalogue , service provisioning, billing and other systems<br />online contract acceptance – fully automated contract confirmation and electronic storage of contract information<br />integrate with billing systems, credit check 3rd parties (like Verisign) and payment processors <br />PIN generation, coupon redemption systems and other means to manage promotions, etc. <br />Making the Sale<br />Easy to follow sales flow that enables customers, agents and point-of-sale reps to enter new orders and get them provisioned fast – reduce abandoned orders and slippage, and maximize customer satisfaction<br />Smart easy-use-use forms that make closing the sale painless through any channel - on the phone, the Internet, through a mobile device or at a retail point-of-sale. <br />
  10. 10. Lixar custom web software for communications providers – voice/TV/ISP <br />Ongoing customer support<br />Managing the business behind the scenes<br />Customer interest<br />Choosing a product/making the sale<br />Customer care tools integrated with billing, provisioning, etc – enable CSRs to manage customer accounts and make tools available to customers in order to reduce call centre costs<br />contract renewals tools, including customer communication through email or text <br />keep revenue flowing with payment information updating, including functionality to inform customers with credit cards are about to expire; make it easy for customers to update banking or other information – and include credit screening if desired<br />warranty registration for hardware, including integration with OEM systems<br />integration with 3rd party partners for added-value services<br />online customer help sites for service offerings, hardware, etc. in order to reduce call centre costs<br />customer survey tools<br />optimize tools for use on mobile browsers – even get a link to your site directly onto Blackberry desktop!<br />CRM and online customer support<br />Reduce churn and A/R and improve bottom line with tools to keep revenue flowing and reduce call centre costs <br />Customer facing and back-office tools that reduce costs and improve customer service<br />
  11. 11. Lixar custom web software for communications providers – voice/TV/ISP <br />Ongoing customer support<br />Managing the business behind the scenes<br />Customer interest<br />Choosing a product/making the sale<br />Managing the business <br />Reduce manual handling; manage your business processes, track customers, assets, revenue and costs<br />Significantly reduce manual back-office processing through automated data processing/handling and workflow management<br />hardware inventory management, including tracking hardware deliveries, returns, warranties, etc<br />management reporting systems that display sales and other results in near-real time<br />company intranets, wikis, and other internal communications platforms<br />middleware that gets data flowing between incompatible existing systems.<br />Sell more, do more and achieve more with Lixar custom software for the communications sector – put our experience and technical expertise to work for your company. <br />
  12. 12. Doing business with Lixar is easy<br />We take pride in our flexibility and our ability to deliver<br />Lixar never charges licensing fees – you get ownership of custom software - we use our experience and knowledge to build exactly what you need, with no surprise costs. <br />We will consult with you on the possibilities at no charge. If you want to proceed, Lixar can be fully involved in the requirements and design stage, or we can work with an SRS and deliver from there. We are adaptable to your needs. <br />Our approach to project staffing means that the team assigned to your project has likely worked before on the type of solution you need – we bring experience to the table that means smart and efficient delivery. <br />Lixar can provide full 24/7/365 support <br /> Shane Johns, Director Business Services<br /> sjohns@lixar.com<br /> 613.722.0688 ext 143 or 613.795.9194<br />Find out more: <br />

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