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Collaboration Cabaret Act III Debrief

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Getting people to collaborate. Act III of the Collaboration Cabaret. Presentation to the actKM 2008 Conference.

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Collaboration Cabaret Act III Debrief

  1. 1. Collaboration Cabaret Serena Joyner Step Two Designs Image credit: http://www.flickr.com/photos/johncohen/ Under Creative Commons
  2. 2. Participation Poker
  3. 3. <ul><li>“ The internet means you don’t have to convince anyone else that something is a good idea before tying it” - Scott Bradner, former trustee of the Internet Society </li></ul><ul><li>Ridiculously easy group-forming – Clay Shirky </li></ul>
  4. 5. What’s the catch? - “Failure for Free” (Shirky) - Attention Economy
  5. 6. What ARE we talking about when we talk about collaboration?
  6. 9. I’m not talking about the entire beast……
  7. 10. <ul><li>4 key aspects to “Getting people to collaborate” </li></ul><ul><li>Collaborate??? </li></ul><ul><li>Getting people to participate, communicate and collaborate online (meaning produce, create, innovate) </li></ul>
  8. 11. Desire
  9. 15. British Airways Crew Community Forums <ul><li>Results of staff survey showed need for bottom-up communication </li></ul><ul><li>17,000 staff (Flying Crews) - could work with new people every day and in any part of the world </li></ul>
  10. 16. Video <ul><li>Simplified, off-the-shelf open-source with no customisation </li></ul><ul><li>Moderation taken seriously with 20 moderators rostered as part of their day job </li></ul><ul><li>Huge take-up – fostered by real, practical results </li></ul><ul><li>Not just for “chat” – empowering employees to make decisions and get action </li></ul><ul><li>Well over 100 continuous improvement ideas have been submitted and action taken </li></ul>
  11. 17. Squashiness
  12. 18. <ul><li>We need some constraints </li></ul><ul><li>“ The absence of constraints is the death of creativity.” </li></ul>
  13. 20. Transfield: Team sites in a box
  14. 21. Accept Uncertainty
  15. 23. “ Hang Loose”
  16. 25. Intelligent networks: <ul><li>Diversity of opinion </li></ul><ul><li>Independence </li></ul><ul><li>Decentralization </li></ul><ul><li>Aggregation </li></ul>
  17. 26. Intelligent networks: <ul><li>Diversity of opinion </li></ul><ul><li>Independence </li></ul><ul><li>Decentralization </li></ul><ul><li>Aggregation </li></ul>Every contribution supports the intelligence of the network
  18. 27. <ul><li>Nerves of steel </li></ul><ul><li>Assume good faith </li></ul><ul><li>Everything is feedback </li></ul><ul><li>Act Sense Respond - Probe Sense Respond (www.cognitive-edge.com) </li></ul><ul><li>Be realistic about when to change course….. </li></ul><ul><li>… . or when to pull the plug </li></ul>
  19. 28. Thank you <ul><li>www.steptwo.com.au </li></ul><ul><li>Serendipitousconnections.wordpress.com </li></ul><ul><li>Twitter: sjjoyner </li></ul>

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