- The document discusses a change the author's wife implemented at home by moving the cutlery drawer from the top drawer to the second drawer down, which took him a week to accept.
- It then draws a parallel to change management at work, noting that for change to be sustainable, people have to want to change rather than just comply.
- The key is to engage the hearts and minds of employees by addressing what's in it for them and creating an environment where they believe things will improve as a result of the change.