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Recruitment strategy for KPO

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This whole presentation is explaining a strategy for recruitment for KPO industry.

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Recruitment strategy for KPO

  1. 1. Recruitment Strategy For KPO “24/7 solutions”
  2. 2. Assumption we have takenA KPO Company for an IT company1. 50 Front line call attenders (M/F Ratio: 7:3)2. 5 Supervisors ( Call Transferor – No Females )3. 1 Manager4. CEOAbout External Environment and others1. Operating in India.2. Company is already existing and reputed.3. No night shifts for female employees.
  3. 3. RECRUITMENT STRATEGY FOR KPO JD & JS FOR FRONTLINERS JD & JS FOR MANAGERS
  4. 4. Front Line Call AttendersExternal Recruitment – Consultants, Job PortalsReasons  Less Cost & Time ( for 50 candidates)  Huge Candidate pool with expected skill set  Shortlisting can be done quickly  Less training for “Experienced” candidatesRequirements  For fresher ( Induction Training )  Stress Management Training
  5. 5. Supervisor – Call DirectorInternal & External RecruitmentInternal – Internal Job posting, Employee Reference, Promotion Reasons: Less Cost ( Possibly no cost ) Less Time No need for induction training (Promotion) Motivation (Promotion) Increased Loyalty & MoraleIf not available by Internal sources, External - Consultants Reasons: Less Time “New Blood” – ‘New Ideas”
  6. 6. Middle Level Managers Internal & External SourcesInternal – Employee ReferralsExternal – Head Hunting Preference for Employee Referrals If not – Head Hunting through ConsultantsReasons Less cost & time Reliability
  7. 7. Middle Level Managers Internal & External SourcesInternal – Employee ReferralsExternal – Head Hunting Preference for Employee Referrals If not – Head Hunting through ConsultantsReasons Less cost & time Reliability
  8. 8. Recruitment Yield Pyramid New Hires 50 Offer Made (2:1) 100 Candidate Interviewed (3:2) 150 Candidate Invited ( 4:3) 200 Lead Generation (4:1) 800
  9. 9. Common ProblemsCurrent Attrition rate for BPO / KPO Sector – 55%Man power planning will be done within the start of 3 monthsIn order to solve the problem of attrition rate. References http://businesstoday.intoday.in/story/attrition-rate-shoots-up- to-55percent-in-bpo-sector/1/14776.html
  10. 10. Thank you

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