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APU 8013
ENTREPRENEURIAL
MARKETING
Gardenia Bakeries (KL) Sdn.Bhd
(GBKL) is a subsidiary of a food
listed company, QAF Ltd, who also
operates Gardenia Singapore,
Gardenia Philippines and will soon
be opening Gardenia bakery in
Fujian, China. GBKL is an associate
company of Padi Beras Nasional
Berhad.
ABOUT GARDENIA
GARDENIA BAKERIES (KL) SDN.BHD
In 1969, an American named Horatio Sye Slocumm was sent by
International Executive Service Corporative (IESC) to East Malaysia to start
bakery. Mr.Slocumm brought with him 35 years of baking experience with
one of America’s leading chain of bakeries.
Gardenia Bakeries (KL) Sdn.Bhd rolled the first loaf of bread off its line in
1986. Within four short years, it become the bread market leader with an
astounding 99 percent brand recall rate and 80 percent top-of-mind recall.
Gardenia’s range of products grew and evolved through the years, becoming
better and better with each step. Leveraging on its brand strength, Gardenia
now produces a variety of baked products to satisfy consumer’s demands.
VISION & MISSION
Vision
Our vision is to become the premier company in the baking industry and the
related food and beverage industry, known and emulated for our best quality
products that delight the consumer. It is the pride of every employee,
investor, trade partner and stakeholder.
Mission
Our mission is to serve consumers with the best quality assortment of great-
tasting bakery and related food and beverage products, with world class
manufacturing facilities and an efficient nationwide distribution network,
thereby providing a fair return on shareholder investments.
COMPANY
BACKGROUND
OBJECTIVES
The group believes that Gardenia
Bakeries’ objective should be
expansionary, given its current
standing in the market. A market
leader can maintain, grow and
protect its position in the market
by employing strategies focused
on the following:
(a) acquire new customers,
(b) Encourage more frequent
usage,
(c) find new uses of product
OVERALL BUSINESS INTRODUCTION
SITUATIONAL
ANALYSIS
COMPETITIVE PROFILE MATRIX
CRITICAL
SUCCESS
FACTOR
RATING RATING
PRODUCT
QUALITY
9 9
PRICE
COMPETITION
10 10
ADVERTISING 10 9
DISTRIBUTION 10 9
CUSTOMER
LOYALTY
10 8
TOTAL 49 45
GARDENIA MASSIMO
SWOT ANALYSIS
Location
Brand image
New and different varieties
Multi awarded company
Quality products
Strong production
No stand alone store
Limited availability
Location
Brand image
Growing economy-rising middle
class
Targeting a large market
Bargaining power of retailers
Convergence of competitors
Global economic crisis
S
W
O T
MARKETING MIX
1. PRODUCTS
Original
Classic
Coklat
Kismis
Butterscotch Raspberi
Susu
&
Kranberi
1. PRODUCTS
Wholegrain Toastem
1. PRODUCTS
Delicia & Squiggles
1. PRODUCTS
Soft Roll, Sambal Bilis &
Toaster
1. PRODUCTS
 Quick Bites
 Fluffy Buns
 Twiggies
 European
Cottage Style
Bread
2. PRICE
All prices are set by the
Gardenia company.
3. DISTRIBUTION
Distribution is handled
internally by Gardenia trucks.
This direct delivery from plant
to customer ensures the
freshness products as well as
consistency of supply.
4. PROMOTIONS
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Television / / / /
Radio / / / /
Event / / / /
Newspaper / / / /
Free
sampling
- - - -
MARKETING
STRATEGY
SEGMENTATION
Benefit
sought
Social class
Income
Usage rate
Health, Quick, Accessibility
Upper, Middle and Low class
High, Moderate, and Low
income
Heavy, Medium, and Light
user
TARGETING
UNDIFFERENTIATED (MASS) MARKETING
 We focus on what the common needs of
customers rather than on what is different.
 Products that will consume to the largest number
of buyers.
 To ensure the product become the superior image
in people’s minds.
POSITIONING
 Slogan of Gardenia is “So good you can even eat it
on its own”.
 Symbols and image company of Gardenia.
 Gardenia guarantees that all its products are “Halal”.
 Product name Gardenia Original Classic and
Gardenia Delicia, the customers will set at their minds
about the flavor and tastes.
MONITORING
AND
CONTROLLING
MONITORING & CONTROLLING
BUDGET ADVERTISING
MARKETING
RESEARCH
MONITORING & CONTROLLING
PERFORMANCE OF
PROMOTIONAL
ACTIVITIES
ORDERING CYCLE
Q & A
SESSION
THANK YOU

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Explore Marketing Strategies of Leading Bakery Gardenia

  • 2.
  • 3. Gardenia Bakeries (KL) Sdn.Bhd (GBKL) is a subsidiary of a food listed company, QAF Ltd, who also operates Gardenia Singapore, Gardenia Philippines and will soon be opening Gardenia bakery in Fujian, China. GBKL is an associate company of Padi Beras Nasional Berhad. ABOUT GARDENIA
  • 4. GARDENIA BAKERIES (KL) SDN.BHD In 1969, an American named Horatio Sye Slocumm was sent by International Executive Service Corporative (IESC) to East Malaysia to start bakery. Mr.Slocumm brought with him 35 years of baking experience with one of America’s leading chain of bakeries. Gardenia Bakeries (KL) Sdn.Bhd rolled the first loaf of bread off its line in 1986. Within four short years, it become the bread market leader with an astounding 99 percent brand recall rate and 80 percent top-of-mind recall. Gardenia’s range of products grew and evolved through the years, becoming better and better with each step. Leveraging on its brand strength, Gardenia now produces a variety of baked products to satisfy consumer’s demands.
  • 5. VISION & MISSION Vision Our vision is to become the premier company in the baking industry and the related food and beverage industry, known and emulated for our best quality products that delight the consumer. It is the pride of every employee, investor, trade partner and stakeholder. Mission Our mission is to serve consumers with the best quality assortment of great- tasting bakery and related food and beverage products, with world class manufacturing facilities and an efficient nationwide distribution network, thereby providing a fair return on shareholder investments.
  • 7. OBJECTIVES The group believes that Gardenia Bakeries’ objective should be expansionary, given its current standing in the market. A market leader can maintain, grow and protect its position in the market by employing strategies focused on the following: (a) acquire new customers, (b) Encourage more frequent usage, (c) find new uses of product
  • 10. COMPETITIVE PROFILE MATRIX CRITICAL SUCCESS FACTOR RATING RATING PRODUCT QUALITY 9 9 PRICE COMPETITION 10 10 ADVERTISING 10 9 DISTRIBUTION 10 9 CUSTOMER LOYALTY 10 8 TOTAL 49 45 GARDENIA MASSIMO
  • 11. SWOT ANALYSIS Location Brand image New and different varieties Multi awarded company Quality products Strong production No stand alone store Limited availability Location Brand image Growing economy-rising middle class Targeting a large market Bargaining power of retailers Convergence of competitors Global economic crisis S W O T
  • 16. 1. PRODUCTS Soft Roll, Sambal Bilis & Toaster
  • 17. 1. PRODUCTS  Quick Bites  Fluffy Buns  Twiggies  European Cottage Style Bread
  • 18. 2. PRICE All prices are set by the Gardenia company.
  • 19. 3. DISTRIBUTION Distribution is handled internally by Gardenia trucks. This direct delivery from plant to customer ensures the freshness products as well as consistency of supply.
  • 20. 4. PROMOTIONS 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Television / / / / Radio / / / / Event / / / / Newspaper / / / / Free sampling - - - -
  • 22. SEGMENTATION Benefit sought Social class Income Usage rate Health, Quick, Accessibility Upper, Middle and Low class High, Moderate, and Low income Heavy, Medium, and Light user
  • 23. TARGETING UNDIFFERENTIATED (MASS) MARKETING  We focus on what the common needs of customers rather than on what is different.  Products that will consume to the largest number of buyers.  To ensure the product become the superior image in people’s minds.
  • 24. POSITIONING  Slogan of Gardenia is “So good you can even eat it on its own”.  Symbols and image company of Gardenia.  Gardenia guarantees that all its products are “Halal”.  Product name Gardenia Original Classic and Gardenia Delicia, the customers will set at their minds about the flavor and tastes.
  • 26. MONITORING & CONTROLLING BUDGET ADVERTISING MARKETING RESEARCH
  • 27. MONITORING & CONTROLLING PERFORMANCE OF PROMOTIONAL ACTIVITIES ORDERING CYCLE