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Visual resume areta nwosu


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A snapshot of skills, work experiences and achievements of a customer service expert and peak performance manager

Published in: Leadership & Management
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Visual resume areta nwosu

  1. 1. Name: Areta Nwosu
  2. 2. I can help you grow your business and build your relationship with your customers…
  3. 3. …with 9 years of Telecoms Experience in: Line Management Customer Service Project Management Call Management
  4. 4. And in… BSC/RBS Support: Fault reporting Immediate real time intervention Emergency Handling Software Support
  5. 5. Driving market research into customers social media habits
  6. 6. Managing the company blog for the collation of profitable ideas
  7. 7. 2nd Class Upper; 2nd in my class I have a Bachelor of Engineering Degree in Metallurgical and Materials Engineering
  8. 8. And an MBA from the University of Leicester Specialization: Employee Relations
  9. 9. So What?
  10. 10. I convert customer complaints… …into 100% favorable reports
  11. 11. in less than six months in creative, cost- effective ways. I transform green employees into high-performers…
  12. 12. I recruit and manage both local and foreign staff, motivating them to consistently high-perform and achieve company targets.
  13. 13. I handle tough, high-pressure situations and solve complex problems quickly and effectively.
  14. 14. I help achieve company targets faster, easier and cheaper by offering innovative solutions
  15. 15. I build strong customer relationships by helping customers achieve and even exceed their goals.
  16. 16. My Hobbies are:
  17. 17. Writing Books So far, I’ve published two
  18. 18. Film-Making using skills gained from here
  19. 19. My work has taken me to many countries…
  20. 20. Sweden Switzerland Spain UK Ireland Netherlands Hungary South Africa Ghana Cote D’Ivoire, Kenya, Sierra Leone US
  21. 21. Contact Areta Nwosu: Linked In: Areta Nwosu