Sirris innovate 2012 Steria


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Lessons learned from 4 CEO at Sirris Innovate 2012

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Sirris innovate 2012 Steria

  1. 1.  Innovate 2012 - 12 juni 2012 R. Luyckx - St i R L k Steria Innovation for IT services companies. © Steria
  2. 2.  Steria in Figures 20 000 20,000 1969 20,000 people working Founded in 1969, we have around the globe a 42 year track-record of client success 24 1,7 10 In 16 countries, In 2010 our group revenue We are in the top ten p serving clients was €1,7 billion European IT service 24 hours a day companies* 8 30% Size of the company has Resources based multiplied 8x since the IPO nearshore/offshore in 1999* 1999*in the category “end to end and non-captive IT service providers” 14/06/2012 2
  3. 3.  Steria’s Mission We p provide IT enabled business services: informed by a deep understanding of our clients clients’ business issues driven issues, by an innovative spirit and delivered with the hhuman touch. 14/06/2012 3
  4. 4.  The ITEI project and IT services companies  Steria is a IT service company.  Most of our customers are service companies  Service innovation is less understood than product innovation ▬ Most of the (IT) service companies do not have any R&D or formal innovation approach approach.  Software drives more and more the innovation cycle  The ITEI project brings some answers
  5. 5.  Steria’s objectives in the ITEI project  Increase our theoretical understanding of the innovation process - of Steria as a software developer - of our customers as service companies f t i i  Test with the other consortium partners some assumptions, techniques - use and limits of Web 2.0 tools - how to define /discover innovation targets - how to involve the right people in the innovation process 6/14/2012 5 © Sirris | | |
  6. 6. Team members Innovation Space Innovation target responsible Innovation Space 14/06/2012 6 © Sirris | | |
  7. 7.  Example Screen Shots of Innovation Space 14/06/2012 7 © Sirris | | |
  8. 8.  Lessons learned.  Product and service innovation are really different but ….  Software is a fantastic driver to boost your innovation y  Technology is not the major driver for innovation , even for IT services companies.  Focus on innovation targets targets,  Involve the right people, inside and outside your company  Use the right techniques is very important  There is still a lot to do ….
  9. 9.  Product and service innovation are different.  A service only exists in direct relationship to its consumer  You can develop a new product without involving the end user, not a service The impact of the end user on innovation of services is much more intricate than for products. Involve/Connect your end users . y .
  10. 10.  ….but boundaries become diffuse  Everything as a Service ▬ Platform as a Service ▬ Infrastructure as a Service ▬ Cloud computing ▬ Cambio ▬ Villo Changing the mix of products and services i a f t ti way t innovate i is fantastic to i t
  11. 11.  Software will boost your innovation Software is not tangible, it travels at the speed of light. Software scales without costs . Software gains value by the number of its users. Software can be a direct bridge to the end user Software is malleable, evolves constantly and can be customized infinitively Software adds this to your service
  12. 12. Major innovation drivers for an IT service company  In the first place our customers ▬ Software development projects are an expression of innovation needs of our customers and their end users.  The end users ▬ Expectations – experience- equipment ▬ User interface - respond time - mobility  Technology ▬ IT still stands for Information Technology.  Internal drivers ▬ Productivity ▬ Quality ▬ New methodologies ▬ Industrialization ▬ Knowledge sharing ▬ (R&D)
  13. 13.  Results for Steria  We have formalized our innovation approach and also created a R&D/Innovation department in our organization  We are using Web 2 0 tools for innovation challenges 2.0 at group level  We have clearly integrated innovation as p of our y g part business model.  We have developed an approach together with Sirris to help our customer to define their innovation targets targets.