Digitale fabriek - I2 - Icms

480 views

Published on

Inleiding op deel 6 van de seminariereeks Digitale fabriek. Digitale fabriek als een van de transformaties van Factories of the Future.

Published in: Technology, Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
480
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Digitale fabriek - I2 - Icms

  1. 1. Hans Van Heghe – hvanheghe@icmsgrp.comDIGITALE FABRIEK EN INFORMATIE/KENNIS INTELLIGENTIEcopyright, all rights reserved, Hans Van Heghe 10/04/2012 1
  2. 2. ABOUT H. VAN HEGHE Engineer with strong interests in “brain” sciences “A clear vision content-wise, and (psychology, neurology, …) very good.” “A must-know for every knowledge management Worked earlier for Texas Instruments, Bekaert professional.” (Delaware Computing) Lernout&Hauspie, FICS, Write! “Very informative, I found the psychological backgrounds to knowledge management Is active in the Knowledge Management domain especially appealing.” since 1996 , “It was unexpectedly inspiring as an expert, as a lector, as an architect, and of high quality, I learnt delivering advice and knowledge solutions to over about a really good and future-oriented solution.” 500 organisations “Valuable and innovative!” spent +50.000 hours on the subject “Enriching!” “A practical view of knowledge Emphasis on (keywords) management.” results/deliver; end-user; pragmatism; performance; strategy & vision Publications  “learning to swim in information” (2006)  “knowledge centric management” (2011)  Series of articles and white papers copyright, all rights reserved, Hans Van Heghe 10/04/2012 3
  3. 3. research and development company in the domain ofinformation and knowledge management Methods, publications, Content Advisors (B) consulting organisations i4knowledge (Nl) best practices, training organisations Content Capital (UK) trainings, … Technology, algorithms, INTEGRATORS TiNK.eu product organizations ThinkingTeam.com computational private cloud solutions NormX.net models For special projects; Blue Bird non-standard disruptive projects innovation on www.icmsgrp.com information/knowledge www.TiNK.eu www.ContentAdvisors.beOver 50% of revenue goes to R & D www.knowledge-centric-managent.comSince 1998 the specialist on mastering the information &knowledgePatents on Virtual Dynamic Folders in US and EuropePrivately owned (founder, Allegro Investment Fund, private persons)The first and far the best to deliver JERI® ICMS GROUP NV(just enough relevant information, when & where needed)Offices in Köln, London & Utrecht WHO ARE WE? copyright, all rights reserved, Hans Van Heghe 10/04/2012 4
  4. 4. IS KNOWLEDGE REALLY IMPORTANT????copyright, all rights reserved, Hans Van Heghe 10/04/2012 5
  5. 5. YOUR INFORMATION & KNOWLEGE NEEDS? up-to-date accessibility productivity not awarewhat we don’t know base of decisions risks what do we know exposure re-use who are we waiting for low service levels too much information re-inventing not knowing lost in the organisation wrong version copyright, all rights reserved, Hans Van Heghe 10/04/2012 6
  6. 6. WHAT OTHERS SAY … Paul In a world with physical limits, it is discoveries of big ideas together Romer with the discovery of millions of little ideas that make persistent (1993). economic growth possible Peter Knowledge, during the last few decades, has become the central Drucker capital, the cost center and the crucial resource of the economy. (1969) Marshall Knowledge is our most powerful engine of production; it enables us (1920) to subdue nature and force her to satisfy our wants. Organization aids knowledge. Larry The only thing that gives an organization a competitive edge is … Prusak what it knows, how it uses what it knows and how fast it can know (1996) something new Edith Economists have always recognized the dominant role that Penrose increasing knowledge and information plays in economic processes, (1959) but have, for the most part, found the whole subject of knowledge and information too slippery to handle...copyright, all rights reserved, Hans Van Heghe 10/04/2012 7
  7. 7. ACCEPT THE FACT 1you will have less experienced people availablein the short futurecapture and make your knowledge re-usablein time and space copyright, all rights reserved, Hans Van Heghe 10/04/2012 8
  8. 8. ACCEPT THE FACT 2your knowledge makes you outstanding in the marketshow and expose your knowledgere-think your business, define new services and productsstarting from the under-valorized knowledge and experiencebeware of knowledge leakage copyright, all rights reserved, Hans Van Heghe 10/04/2012 9
  9. 9. ACCEPT THE FACT 3your staff looses per day on average AT LEAST: 1.5 hour on searching and not finding 1.5 hour on re-inventing, re-writing, re-solving, re-answering, re-explaining, re-…and much more on risk & compliance wrong decisions missed opportunities copyright, all rights reserved, Hans Van Heghe 10/04/2012 10
  10. 10. THINK ABOUT ….LESSONS LEARNEDcopyright, all rights reserved, Hans Van Heghe 10/04/2012 11
  11. 11. KM FRAME WORK HANS VAN HEGHE KM preparation & know-how •CMM for KM •Human Competencies •K sources •K logistics •parameters for succes Knowledge Knowledge Worker Organization a world of perspective perspective •too much information •operational knowledge •insufficient K •tactical •lost knowledge •strategic KM context & building blocks •value of K •JERI •TINK ICK model •business processes •communicationcopyright, all rights reserved, Hans Van Heghe 10/04/2012 12
  12. 12. Inevitable1 year publications inchemical domainrequires 266 years ofreadingACCEPT CHAOS & VOLUMEcopyright, all rights reserved, Hans Van Heghe 10/04/2012 13
  13. 13. =- cost of creation- cost of maintenance+ value at application* number of applicationsVALUE OF KNOWLEDGE REALIZED  TO REALIZEcopyright, all rights reserved, Hans Van Heghe 10/04/2012 14
  14. 14. HumanRespectSharing= speakingRe-use= listeningSHARING KNOWLEDGE?copyright, all rights reserved, Hans Van Heghe 10/04/2012 15
  15. 15. Expertise in fingersContinuouslychangingLearn to detect structure communicateONE CAN HAVE KNOWLEDGE WITHOUT KNOWING IT (PLATO)copyright, all rights reserved, Hans Van Heghe 10/04/2012 16
  16. 16. Access to peopleKnowledge not easilycodifiedTrust – sharingTrust – reusePeer rating/feedbackCommunity(time & space)TACIT KNOWLEDGE PROBLEMcopyright, all rights reserved, Hans Van Heghe 10/04/2012 17
  17. 17. AuthorRevisedMaintanedEnrichedQUALITY OF INFORMATION AND KNOWLEDGEcopyright, all rights reserved, Hans Van Heghe 10/04/2012 18
  18. 18. UNDERSTANDING YOUR EVOLUTION ONDOCUMENTS, E-MAIL, INFORMATION, COLLABORATION, KNOWLEDGE, CHAOS MOST organisations copyright, all rights reserved, Hans Van Heghe 10/04/2012 19
  19. 19. AUTOMATED INFORMATION INTELLIGENCEAND MORE ….copyright, all rights reserved, Hans Van Heghe 10/04/2012 20
  20. 20.  no question to answer, no problem to solve no need to secure knowledge (80%) leave the chaos (mushroom-ownership), and add reliability and automatic intelligence focus on end-user with answers and JERI® search & find + automatic expertise location detection (42%) maintenance, maintenance and validation of crucial knowledge domains (multi-media)STARTING POINTScopyright, all rights reserved, Hans Van Heghe 10/04/2012 21
  21. 21. Automatic meta-umbrella on topof all your information andknowledge sources(also on people, chaos andexternal)TiNK4u approachis much easier keep existing solutions only important/valuable information is managed in a box structured organisation’s Contextual external people Intelligence as a meta chaos paper repository on top unlocking the real valueTECHNOLOGY ACTIVATES YOURORGANISATION’S CONTEXTUAL INTELLIGENCEcopyright, all rights reserved, Hans Van Heghe 10/04/2012 22
  22. 22. AUTOMATED INFORMATION INTELLIGENCEON ALL YOUR SOURCES mails documents files paper webpages always FIND in all your your reliable sourcesorganisational TiNK context your multiple index points-of-view auto classify ana- personal JERI® lyse informed – alerts (static) infor- mation intelli- collaborate on relevant gence & reliable content copyright, all rights reserved, Hans Van Heghe 10/04/2012 23
  23. 23. AUTOMATED KNOWLEDGE WORKER PROFILESRESPECTING PRIVACY search read learn answer write A FEW KNOWLEDGE WORKER ACTIVITIES TiNK the real expert who can help me! people auto- automated personal JERI® profiling informed – alerts (dynamic) Training/demand colleagues with same issues copyright, all rights reserved, Hans Van Heghe 10/04/2012 24
  24. 24. AUTOMATED KNOWLEDGE CAPTURING & REPORTING FOCUS ON RE-USE WITH NO EXTRA EFFORT Knowledge Reporting: Risks – Usage – Missing notification informed Maintenance assistance? 90% 58% TiNKbase store in store in TiNKbase question - answer knowledge question 10% 42% One needs object human assistance 67% - answer knowledge ?? per source google per source ?? ?? ?? per source per source only my inbox object An expert needscollegues communities websites intranets file paper manuals contracts databases mail 33% assistance from servers complains … DMS server other experts Auto-capturing requested knowledge Real experts become more visible Decrease in interruptions of experts copyright, all rights reserved, Hans Van Heghe 10/04/2012 25
  25. 25. AUTOMATED DISCOVERYKNOW AND BE KNOWN mails documents files paper webpages question - answer knowledge How to be informed? object How to collaborate? How to be warned? Alerts Similar experts Related information How to …? Similar interests Notifications Similar needs copyright, all rights reserved, Hans Van Heghe 10/04/2012 26
  26. 26. SEARCH & FIND WITH POWERFUL INTEGRATED FEATURES Improved relevancy percentage Find related experts Automatic meta-filtering DISCOVERY Automatic topic clusteringcopyright, all rights reserved, Hans Van Heghe 10/04/2012 27
  27. 27. YOUR ACTION PLAN: BE PREPARED FOR THE FUTURE Let information intelligence do the work for you  Auto-classification  Social computing – people profiling  Expert locator & expert collaboration  Discovery Capture & reuse your critical knowledge, know-how  Learn people todetect, structure and communicate  Capture (written or multi-media) Knowledge Centric Management  Manage your knowledge organisation  Dicover new opportunities based on know-how (different from traditional products)copyright, all rights reserved, Hans Van Heghe 10/04/2012 28
  28. 28. RESULT DOMAINS (SKYRME ASSOCIATES) KM results Intermediate results Organisational results Results of knowledge centric management copyright, all rights reserved, Hans Van Heghe 10/04/2012 29
  29. 29. START NOW!Thank you!hans@icms.becopyright, all rights reserved, Hans Van Heghe 10/04/2012 30

×