Emerging Service Technologies


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Emerging Service Technologies

  1. 1. Emerging Service Technologies Stephen Rosenfeld
  2. 2. Software as a Product <ul><li>Evolved with computers. </li></ul><ul><li>Pay for one license and install on one local machine. </li></ul><ul><li>Data is transported via external memory </li></ul><ul><ul><li>Floppy disks </li></ul></ul><ul><ul><li>USB disks </li></ul></ul><ul><li>Many license purchases means a large upfront cost for businesses. </li></ul>
  3. 3. As a Product Cont. <ul><li>Majority of cost in producing a product goes into creating the first installation. </li></ul><ul><li>Difficult for new businesses to compete due to such a large upfront cost. </li></ul><ul><ul><li>Results in industry giants. </li></ul></ul>
  4. 4. Software-as-a-Service (SaaS) <ul><li>“ Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet “ </li></ul><ul><ul><li>(SearchEnterpriseDesktop.com ) </li></ul></ul>
  5. 5. SaaS Cont. <ul><li>Gaining Popularity </li></ul><ul><ul><li>Increased availability and reliability </li></ul></ul><ul><li>Yearly licensing fees </li></ul><ul><li>Hosted customers get ease of mind </li></ul><ul><ul><li>No local equipment needed (need for IT dept.). </li></ul></ul><ul><ul><li>Service is completely supplied </li></ul></ul><ul><ul><ul><li>Servers </li></ul></ul></ul><ul><ul><ul><li>Maintanance </li></ul></ul></ul><ul><ul><ul><li>Support </li></ul></ul></ul><ul><ul><ul><li>Troubleshooting </li></ul></ul></ul>
  6. 6. SaaS Advantages <ul><li>Cost Savings </li></ul><ul><li>No Compatibility Issues </li></ul><ul><li>Mobility </li></ul><ul><ul><li>Processing done on server. </li></ul></ul><ul><ul><li>Anywhere access improves workflow. </li></ul></ul><ul><li>Upgrades </li></ul><ul><ul><li>Needed only on the server. </li></ul></ul><ul><ul><li>Time & money </li></ul></ul>
  7. 7. SaaS Cont. <ul><li>Data Backups </li></ul><ul><ul><li>Done in one place. </li></ul></ul><ul><ul><li>No worries if hosted. </li></ul></ul><ul><ul><li>Burden taken from businesses </li></ul></ul>
  8. 8. SaaS Challanges <ul><li>All processing done on the server </li></ul><ul><ul><li>Too many users bog down system </li></ul></ul><ul><li>Data? </li></ul><ul><ul><li>Main concern </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><ul><li>Banks & Hospitals </li></ul></ul></ul><ul><ul><ul><li>Sensitive and Valuable </li></ul></ul></ul>
  9. 9. SaaS Challanges <ul><li>Integration </li></ul><ul><ul><li>Clients used to rich applications. </li></ul></ul><ul><ul><li>Applications stored on separate servers. </li></ul></ul>
  10. 10. What Google Does <ul><li>Google Docs </li></ul><ul><ul><li>Instantly share documents with selected users. </li></ul></ul><ul><ul><li>Document is updated in real time. </li></ul></ul><ul><ul><li>Download documents in external formats </li></ul></ul>
  11. 11. Google Cont. <ul><li>Google Apps </li></ul><ul><ul><li>Google Docs, </li></ul></ul><ul><ul><li>Google Video </li></ul></ul><ul><ul><li>Google Sites </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Calendar sharing </li></ul></ul>
  12. 12. SaaS for small/medium businesses <ul><li>Lowest service level </li></ul><ul><ul><li>no hardware </li></ul></ul><ul><ul><li>no software </li></ul></ul><ul><ul><li>No upgrade costs </li></ul></ul><ul><ul><li>Instant Upgrades </li></ul></ul><ul><li>Update documents online with coworkers </li></ul><ul><ul><li>Offline then upload to share </li></ul></ul>
  13. 13. Software-plus-Service (S+S) <ul><li>“ Software-plus-Services ….represents an industry shift toward a design approach that is neither exclusively software-centric nor browser-centric.  By deeply and genuinely combining the best aspects of software with the best aspects of cloud-based services, we can deliver more compelling solutions for consumers, developers and businesses.” </li></ul><ul><ul><li>http://www.microsoft.com/softwareplusservices/software-plus-services-full-story.aspx </li></ul></ul>
  14. 14. S+S Advantages <ul><li>Users are not forced to upgrade. </li></ul><ul><li>Functional without an internet connection. </li></ul><ul><li>Share documents with others. </li></ul>
  15. 15. S+S Challanges <ul><li>Bussinesses are not able to alter their IT dept. </li></ul><ul><ul><li>Cannot be (fully) externally hosted. </li></ul></ul><ul><li>Where is my data being stored? </li></ul><ul><ul><li>Some data stored via services, but not all </li></ul></ul><ul><li>Device must have physical and virtual memory </li></ul><ul><li>Compatiblity </li></ul><ul><li>Install Permissions </li></ul>
  16. 16. What Microsoft Does <ul><li>Microsoft Live </li></ul><ul><ul><li>Microsoft Instant Messenger </li></ul></ul><ul><ul><li>Mail </li></ul></ul><ul><ul><li>Movie Maker (currently in Beta) </li></ul></ul><ul><ul><li>Writer (for blogging) </li></ul></ul><ul><li>Microsoft Office Live </li></ul><ul><ul><li>Collaborate during development </li></ul></ul><ul><ul><li>Single file access </li></ul></ul>
  17. 17. Microsoft Cont. <ul><li>Microsoft Live Mesh </li></ul><ul><ul><li>Sync files across devices </li></ul></ul><ul><ul><li>Notified when files are updated. </li></ul></ul><ul><ul><li>Tool for developers to “mesh” their own applications. </li></ul></ul><ul><li>Windows Azure </li></ul><ul><ul><li>runtime environment </li></ul></ul><ul><ul><li>“ on-demand compute, storage, and automated systems management” http://www.microsoft.com/azure/webdev.mspx#whatis </li></ul></ul>
  18. 18. Where is SaaS going? <ul><li>Internet access continues to become faster and more reliable. </li></ul><ul><li>Application integration tools (APIs) to allow communication between multiple SaaS systems </li></ul><ul><ul><li>Convenience </li></ul></ul><ul><li>Allow users to interact with their documents locally (much like S+S) </li></ul><ul><ul><li>Google Docs Offline </li></ul></ul><ul><ul><li>Google Toolbar </li></ul></ul>
  19. 19. Where SaaS is going. <ul><li>Google will need to find ways to attract users to charged services. </li></ul><ul><li>Offer the right services for a small amount of money to many people. </li></ul>
  20. 20. Where is S+S going? <ul><li>Main Disadvantage cannot be overcome </li></ul><ul><ul><li>Businesses using S+S will still need to employ an IT department </li></ul></ul><ul><li>Installations may not be possible due to </li></ul><ul><ul><li>permissions </li></ul></ul><ul><ul><li>system requirements </li></ul></ul><ul><li>Low functionality web delivered apps (SaaS) </li></ul>
  21. 21. Leading To <ul><li>SaaS and S+S applications will begin to collide. </li></ul><ul><li>S+S will offer online only services. </li></ul><ul><li>SaaS will offer offline alternatives. </li></ul>