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The hidden rulebook<br />
The hidden rulebook<br />Building bridges, not banging your head against a brick wall<br />
The hidden rulebook<br />Kathryn Greenhill<br />
The hidden rulebook<br />LibrariansMatter.com<br />
hidden thing #1<br />
Where do you sit?<br />
Where I sat.<br />
Where I sat.<br />Boss’<br />chair<br />
Today<br />
tl;dr<br />
To change it<br />You have to see it<br />
All you can change<br /> is you<br />
Libraries have rules.<br />We are bending them.<br />
Everyone comes to work with their own set of personal rules<br />
I have my own set of rules  and so do you and so will your coworkers<br />
Rulebooks of library workers have similar pages – they just say different things.<br />
We do not always share our hidden rulebook with each other. We do not always see our own.<br />
If we can see each others’ hidden rule books - then so what ?<br />
Caveat<br />
“I’ll do something different”<br />
Experience<br />
Typical and not typical<br />
Just like the crowd here today<br />
1. Green as green can be…<br />
Have you ever…<br />
…fulltime job more than 6 months…<br />
…NOT in a library…<br />
Keep your hand up if…<br />
…librarianship second (or more) <br />career<br />
2. Cross sectors<br />
3. I won the boss lottery<br />
Libraries have rules.<br />We are bending them.<br />
hidden thing #2<br />
What gets your goat?<br />
What do you not let yourself do ?<br />
I have my own set of rules  and so do you and so will your coworkers<br />
What you can control in any situation<br />
You<br />
What you can change in any situation<br />
You<br />
Do<br />
Say<br />
Think<br />
I have my own set of rules...<br />
Started with <br />“you should not” … changed to <br />“I will” …<br />
Not reasoned, carefully thought out strategy<br />
Not exactly beliefs<br />
Not advice about how to do well in libraryland<br />
1. <br />Libraries are not banks, hospitals or schools.<br /> We are fundamental to personal and political freedom<br />
2. <br />Learn the tools<br />
3. <br />My co-workers are probably not my peer group<br />
4. <br />My peers are those with whom I co-learn<br />
5. <br />Working extra hours<br />
6. <br />Working extra hours<br />A. Skills improvement<br />
7. <br />Working extra hours<br />B. Bad resource management<br />
8. <br />There are no Magic Beans<br />
9. <br />Problem not tool first<br />
10. <br />Some users need our help more than others and that is a fair use of resources<br />
11. <br />People who do not know what we do will not fund us<br />
12. <br />Committee meetings do not get things done<br />
13. <br />If I do not ask then people do not know what I want.<br />
14. <br />If I seek forgiveness not permission then I should be prepared to tweak like a good sport.<br />
hidden thing #3<br />
Diffusion of innovations<br />Rogers (1962) <br />
Crossing the Chasm<br />Moore (1991) <br />
How does it work?<br />
How can we use this?<br />How does it work?<br />
Who that I respect is using this?<br />How can we use this?<br />How does it work?<br />
Can you hide it so I do not realise I am using it?<br />Who that I respect is using this?<br />How can we use this?<br />H...
Can you please go away?<br />Can you hide it so I do not realise I am using it?<br />Who that I respect is using this?<br ...
Rulebooks of library workers have similar pages – they just say different things.<br />
Disagreements may seem to be about specific issues…<br />
… but are actually disagreements about “the rules”<br />
1.<br />Reasons to come to work<br />
Fund my passion outside<br />It is my passion<br />I cannot do anything else<br />
2.<br />Who are the clients<br />
People in the organisation, not outsiders<br />Humanity<br />Worthy people<br />
3.<br />Responsibility for professional development<br />
Mine<br />Organisation<br />I AM developed already and do not need more<br />I should provide it for others<br />
4.<br />Planning for the worst case scenario<br />
People will do bad things and should be stopped<br />People can be trusted and too many rules destroy relationships<br />
5.<br />Access to information<br />
Providing access to information is one of the most important parts of my job<br />
6.<br />What “access to information” means<br />
My skills<br />User skills<br />Political activism<br />Well catalogued books<br />Standardised data exposed for remix on ...
hidden thing #4<br />
7.<br />Job Description<br />
It is responsible to do what my job description says<br />Although I have a job description, I should focus my talents whe...
8.<br />Role of staff with a Librarianship degree<br />
I did not get a librarianship degree to…<br />My degree was a useful foot in the door, now the learning begins<br />I do n...
9.<br />The Future of Libraries<br />
I will retire soon, so I can keep on as I always have<br />We are converging with other institutions<br />We have done too...
10.<br />Value of mentoring<br />
If I show new graduates what I know then they will know that AND have updated skills and knowledge and do me out of a job<...
We do not always share our hidden rulebook with each other. We do not always see our own.<br />
Why not?<br />
AKA Forgive yourself<br />
hidden thing #5<br />
The Amazing <br />Colour Changing <br />Card Trick<br />
Richard Wiseman<br />Quirkology<br />
Direct link to the movie here<br />colour changing card trick [www.keepvid.com].mp4<br />colour changing card trick [www.k...
Inattentional blindness<br />
“Don’t see what you are not looking for”<br />
Cognitive biases<br />
1. <br />Illusion of asymmetric insight<br />
Pronin, E., Kruger, J., Savtisky, K., & Ross, L. (2001). You don't know me, but I know you: The illusion of asymmetric ins...
6 studies<br />
How well do you think you know others? <br />How well do you think  others know you?<br />
“I know others better than they know me”<br />
You know why you do things. <br />Others guess – and think they are right.<br />
2.<br />Framing effect<br />
3.<br />Confirmation bias<br />
“Only see what you are looking for”<br />
4.<br />Heuristics<br />
Short cuts to process information<br />
4.1 Availability heuristic<br />
See it all together …<br />
1. <br />Identify your own hidden rulebook.<br />
2. <br />Start with “you should always” and move on to “I will”.<br />
3. <br />Think about other pages in the library hidden rulebook<br />
4. <br />When someone’s behaviour irritates you …<br />
4. <br />Ask “Do I let myself do this ?”<br />
5. <br />Work out whether a conflict is over the issue at hand or hidden rules<br />
6.<br />Read about cognitive biases<br />
7.<br />Understand and forgive when the rule books remain hidden<br />
If we can see each others’ hidden rule books - then so what ?<br />
Media Creditsall images released under a Creative Commons licence unless indicated<br />G, C. (2007). Hiding. Retrieved fr...
Media Creditsall images released under a Creative Commons licence unless indicated<br />Library, T. F. M. (2007). Girl in ...
Media Creditsall images released under a Creative Commons licence unless indicated<br />Virji, S. (2006). TUDelft. Retriev...
Media Creditsall images released under a Creative Commons licence unless indicated<br />Blyberg, J. (2009). Visiting DOK. ...
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The Hidden Rulebook: building bridges, not banging your head against a brick wall

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Keynote presented at New Librarians Symposium, Perth 18 September 2011.

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The Hidden Rulebook: building bridges, not banging your head against a brick wall

  1. The hidden rulebook<br />
  2. The hidden rulebook<br />Building bridges, not banging your head against a brick wall<br />
  3. The hidden rulebook<br />Kathryn Greenhill<br />
  4. The hidden rulebook<br />LibrariansMatter.com<br />
  5. hidden thing #1<br />
  6. Where do you sit?<br />
  7. Where I sat.<br />
  8. Where I sat.<br />Boss’<br />chair<br />
  9. Today<br />
  10. tl;dr<br />
  11. To change it<br />You have to see it<br />
  12. All you can change<br /> is you<br />
  13. Libraries have rules.<br />We are bending them.<br />
  14. Everyone comes to work with their own set of personal rules<br />
  15. I have my own set of rules and so do you and so will your coworkers<br />
  16. Rulebooks of library workers have similar pages – they just say different things.<br />
  17. We do not always share our hidden rulebook with each other. We do not always see our own.<br />
  18. If we can see each others’ hidden rule books - then so what ?<br />
  19. Caveat<br />
  20. “I’ll do something different”<br />
  21. Experience<br />
  22. Typical and not typical<br />
  23. Just like the crowd here today<br />
  24. 1. Green as green can be…<br />
  25. Have you ever…<br />
  26. …fulltime job more than 6 months…<br />
  27. …NOT in a library…<br />
  28. Keep your hand up if…<br />
  29. …librarianship second (or more) <br />career<br />
  30. 2. Cross sectors<br />
  31. 3. I won the boss lottery<br />
  32. Libraries have rules.<br />We are bending them.<br />
  33. hidden thing #2<br />
  34. What gets your goat?<br />
  35. What do you not let yourself do ?<br />
  36. I have my own set of rules and so do you and so will your coworkers<br />
  37. What you can control in any situation<br />
  38. You<br />
  39. What you can change in any situation<br />
  40. You<br />
  41. Do<br />
  42. Say<br />
  43. Think<br />
  44. I have my own set of rules...<br />
  45. Started with <br />“you should not” … changed to <br />“I will” …<br />
  46. Not reasoned, carefully thought out strategy<br />
  47. Not exactly beliefs<br />
  48. Not advice about how to do well in libraryland<br />
  49. 1. <br />Libraries are not banks, hospitals or schools.<br /> We are fundamental to personal and political freedom<br />
  50. 2. <br />Learn the tools<br />
  51. 3. <br />My co-workers are probably not my peer group<br />
  52. 4. <br />My peers are those with whom I co-learn<br />
  53. 5. <br />Working extra hours<br />
  54. 6. <br />Working extra hours<br />A. Skills improvement<br />
  55. 7. <br />Working extra hours<br />B. Bad resource management<br />
  56. 8. <br />There are no Magic Beans<br />
  57. 9. <br />Problem not tool first<br />
  58. 10. <br />Some users need our help more than others and that is a fair use of resources<br />
  59. 11. <br />People who do not know what we do will not fund us<br />
  60. 12. <br />Committee meetings do not get things done<br />
  61. 13. <br />If I do not ask then people do not know what I want.<br />
  62. 14. <br />If I seek forgiveness not permission then I should be prepared to tweak like a good sport.<br />
  63. hidden thing #3<br />
  64. Diffusion of innovations<br />Rogers (1962) <br />
  65. Crossing the Chasm<br />Moore (1991) <br />
  66. How does it work?<br />
  67. How can we use this?<br />How does it work?<br />
  68. Who that I respect is using this?<br />How can we use this?<br />How does it work?<br />
  69. Can you hide it so I do not realise I am using it?<br />Who that I respect is using this?<br />How can we use this?<br />How does it work?<br />
  70. Can you please go away?<br />Can you hide it so I do not realise I am using it?<br />Who that I respect is using this?<br />How can we use this?<br />How does it work?<br />
  71. Rulebooks of library workers have similar pages – they just say different things.<br />
  72. Disagreements may seem to be about specific issues…<br />
  73. … but are actually disagreements about “the rules”<br />
  74. 1.<br />Reasons to come to work<br />
  75. Fund my passion outside<br />It is my passion<br />I cannot do anything else<br />
  76. 2.<br />Who are the clients<br />
  77. People in the organisation, not outsiders<br />Humanity<br />Worthy people<br />
  78. 3.<br />Responsibility for professional development<br />
  79. Mine<br />Organisation<br />I AM developed already and do not need more<br />I should provide it for others<br />
  80. 4.<br />Planning for the worst case scenario<br />
  81. People will do bad things and should be stopped<br />People can be trusted and too many rules destroy relationships<br />
  82. 5.<br />Access to information<br />
  83. Providing access to information is one of the most important parts of my job<br />
  84. 6.<br />What “access to information” means<br />
  85. My skills<br />User skills<br />Political activism<br />Well catalogued books<br />Standardised data exposed for remix on the web<br />More help screens<br />Being in the users’ space<br />
  86. hidden thing #4<br />
  87. 7.<br />Job Description<br />
  88. It is responsible to do what my job description says<br />Although I have a job description, I should focus my talents where they are most useful to the organisation<br />My job description should never change<br />I shall behave like everyone else knows what my job description is<br />
  89. 8.<br />Role of staff with a Librarianship degree<br />
  90. I did not get a librarianship degree to…<br />My degree was a useful foot in the door, now the learning begins<br />I do not need to share what I learned in my degree. If people want to know, they should go and study<br />People with LIS degrees THINK they know things and I shall humour them<br />
  91. 9.<br />The Future of Libraries<br />
  92. I will retire soon, so I can keep on as I always have<br />We are converging with other institutions<br />We have done too little, too late<br />If we keep doing what our users and funders want, we will be fine<br />We need to change things radically, NOW, NOW, NOW<br />
  93. 10.<br />Value of mentoring<br />
  94. If I show new graduates what I know then they will know that AND have updated skills and knowledge and do me out of a job<br />I can learn a lot from new graduates and mentoring offers me a lot<br />I don’t know how to ask someone to mentor me, so I will not<br />I will not tell a new staff member when she is going off track, but will then penalise her/him for not knowing<br />I am too busy to mentor<br />I will find opportunities to mentor others, but we do not have to call it that<br />
  95. We do not always share our hidden rulebook with each other. We do not always see our own.<br />
  96. Why not?<br />
  97. AKA Forgive yourself<br />
  98. hidden thing #5<br />
  99. The Amazing <br />Colour Changing <br />Card Trick<br />
  100. Richard Wiseman<br />Quirkology<br />
  101. Direct link to the movie here<br />colour changing card trick [www.keepvid.com].mp4<br />colour changing card trick [www.keepvid.com].mp4 <= WMV version<br />
  102. Inattentional blindness<br />
  103. “Don’t see what you are not looking for”<br />
  104. Cognitive biases<br />
  105. 1. <br />Illusion of asymmetric insight<br />
  106. Pronin, E., Kruger, J., Savtisky, K., & Ross, L. (2001). You don't know me, but I know you: The illusion of asymmetric insight. Journal of Personality and Social Psychology, 81(4), 639-656. doi:10.1037/0022-3514.81.4.639 <br />
  107. 6 studies<br />
  108. How well do you think you know others? <br />How well do you think others know you?<br />
  109. “I know others better than they know me”<br />
  110. You know why you do things. <br />Others guess – and think they are right.<br />
  111. 2.<br />Framing effect<br />
  112. 3.<br />Confirmation bias<br />
  113. “Only see what you are looking for”<br />
  114. 4.<br />Heuristics<br />
  115. Short cuts to process information<br />
  116. 4.1 Availability heuristic<br />
  117. See it all together …<br />
  118. 1. <br />Identify your own hidden rulebook.<br />
  119. 2. <br />Start with “you should always” and move on to “I will”.<br />
  120. 3. <br />Think about other pages in the library hidden rulebook<br />
  121. 4. <br />When someone’s behaviour irritates you …<br />
  122. 4. <br />Ask “Do I let myself do this ?”<br />
  123. 5. <br />Work out whether a conflict is over the issue at hand or hidden rules<br />
  124. 6.<br />Read about cognitive biases<br />
  125. 7.<br />Understand and forgive when the rule books remain hidden<br />
  126. If we can see each others’ hidden rule books - then so what ?<br />
  127. Media Creditsall images released under a Creative Commons licence unless indicated<br />G, C. (2007). Hiding. Retrieved from http://www.flickr.com/photos/cryner/402838100/<br />Library, T. F. M. (2007). Girl dressed like flower or butterfly. Retrieved from http://www.flickr.com/photos/field_museum_library/3404637267/<br />Law, M. S. O. (2010). School of Education Kitchen. Retrieved from http://www.flickr.com/photos/wolflawlibrary/4815761580/<br />Hopkins, P. (2007). 100 set the agenda. Retrieved from http://www.flickr.com/photos/petahopkins/1551504751/<br />Elliott, K. (2007). In My Backpack. Retrieved from http://www.flickr.com/photos/katej/1043510993/<br />
  128. Media Creditsall images released under a Creative Commons licence unless indicated<br />Library, T. F. M. (2007). Girl in flower costume. Retrieved from http://www.flickr.com/photos/field_museum_library/3404637815/<br />Library, T. F. M. (2007). Girl in flower costume. Retrieved from http://www.flickr.com/photos/field_museum_library/3404637167/<br />Huang, J. (2009). Photograph - Water & Light (Not Urine Bag). Retrieved from http://www.flickr.com/photos/joker21/3607465911/<br />colour changing card trick. (2007). Retrieved from http://www.youtube.com/watch?v=voAntzB7EwE&feature=youtube_gdata_player<br />Anderson, M. (2011). alternate version. Retrieved from http://www.flickr.com/photos/mattcameasarat/5600085526/<br />lamentables. (2009). hidden. Retrieved from http://www.flickr.com/photos/lamentables/3800683126/<br />
  129. Media Creditsall images released under a Creative Commons licence unless indicated<br />Virji, S. (2006). TUDelft. Retrieved from http://www.flickr.com/photos/salim/148631116/<br />Stephens, M. (2010a). Touring TU Delft Library. Retrieved from http://www.flickr.com/photos/michaelsphotos/4493333688/<br />Stephens, M. (2010b). Touring TU Delft Library. Retrieved from http://www.flickr.com/photos/michaelsphotos/4493336426/<br />Dempsey, K. (2007). Jaap in DOK. Retrieved from http://www.flickr.com/photos/gottasharepics/3469580578/<br />Library, T. D. (2010). JHD_8969b. Retrieved from http://www.flickr.com/photos/tudelftlibrary/4472929715/<br />Library, T. D. (2009). New rules in the TU Delft Library Central Hal. Retrieved from http://www.flickr.com/photos/tudelftlibrary/3855528353/<br />
  130. Media Creditsall images released under a Creative Commons licence unless indicated<br />Blyberg, J. (2009). Visiting DOK. Retrieved from http://www.flickr.com/photos/jblyberg/4029127710/<br />Uthman, E. (1973). Burrow Library Front Desk. Retrieved from http://www.flickr.com/photos/euthman/1846032493/<br />Library, T. F. M. (2007). Children in flower costumes. Retrieved from http://www.flickr.com/photos/field_museum_library/3404637227/<br />FromTheNorth. (2010). Shark attack!. Retrieved from http://www.flickr.com/photos/fromthenorth/5120834037/<br />Malouf, D. (2006). Broken Bridge on Avon. Retrieved from http://www.flickr.com/photos/davidheller/113728139/<br />Malouf, D. (2006). Broken Bridge on Avon. Retrieved from http://www.flickr.com/photos/davidheller/113728199/<br />

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