When Cultures Collide - Managing across Cultures

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Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

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When Cultures Collide - Managing across Cultures

  1. 1. Richard D.Lewis When Cultures Collide (2) Leading Successfully Across Cultures Li Hongchang & Ma Chunyun www.SinauOnline.com
  2. 2. What will be discussed in the book
  3. 3. What will be discussed in the book 1 Cultural conditioning 2 When cultures collide 3 Cultural categories 4 Culture and language 5 The use of time
  4. 4. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede
  5. 5. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede Cultural conditioning
  6. 6. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede Cultural conditioning • life
  7. 7. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede Cultural conditioning • life • history
  8. 8. When cultures collide
  9. 9. When cultures collide Cultural display
  10. 10. When cultures collide Cultural display approval tradition own culture
  11. 11. When cultures collide Cultural display Resistance approval withdrawal tradition alien own culture culture
  12. 12. When cultures collide Cultural display Resistance semi- approval acceptance withdrawal tradition empathy alien friendly own culture culture culture
  13. 13. Culture categories
  14. 14. Culture categories
  15. 15. Culture categories Dutch Swiss Linear-active German American
  16. 16. Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American
  17. 17. Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American Reactive Turk Finn Chinese Japanese
  18. 18. cultures--linear-active and multi-active Linear-active Multi-active Reactive
  19. 19. cultures--linear-active and multi-active Linear-active Multi-active Reactive Job-oriented unemotional Confronts with logic Limited body language
  20. 20. cultures--linear-active and multi-active Linear-active Multi-active Reactive Job-oriented people-oriented unemotional emotional Confronts with Confronts logic emotionally Limited body unrestricted body language language
  21. 21. linear-active culture & multi-active culture
  22. 22. linear-active culture & multi-active culture linear-active culture multi-active culture
  23. 23. linear-active culture & multi-active culture linear-active culture multi-active culture Irritate each other •Germany •Mexico
  24. 24. linear-active culture & multi-active culture linear-active culture multi-active culture Irritate Learn from each other each other •Germany •Italy •Mexico •Switzerland
  25. 25. culture--reactive Multi-active Linear-active Reactive
  26. 26. culture--reactive Multi-active Linear-active Reactive people-oriented quietly caring avoid confrontation subtle body language
  27. 27. culture--reactive Multi-active Linear-active Reactive people-oriented quietly caring avoid confrontation subtle body language
  28. 28. linear/ multi-active & reactive cultures Linear-active culture reactive culture Multi-active culture
  29. 29. linear/ multi-active & reactive cultures Linear-active culture •America •Finland reactive culture Multi-active culture
  30. 30. linear/ multi-active & reactive cultures Linear-active culture •America •Finland reactive culture •Mexico •Japan &Finland Multi-active culture
  31. 31. Cultural differences--- gathering information
  32. 32. Cultural differences--- gathering information Culture Information gathering
  33. 33. Cultural differences--- gathering information Culture Data- oriented Information Database gathering Printed information
  34. 34. Cultural differences--- gathering information Data- Dialogue- Culture oriented oriented Information Database Personal gathering Printed information information network
  35. 35. Cultural differences--- gathering information Data- Dialogue- Listening Culture oriented oriented Database Personal Database Information personal gathering Printed information information network information network
  36. 36. Cultural differences--- gathering information
  37. 37. Concepts and notions ( )
  38. 38. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts
  39. 39. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth
  40. 40. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics
  41. 41. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense
  42. 42. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense Silence
  43. 43. Powerful mental block
  44. 44. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf
  45. 45. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK
  46. 46. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU
  47. 47. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU
  48. 48. Humor across frontiers
  49. 49. Humor across frontiers Humor: they enjoyed different flavor
  50. 50. Humor across frontiers Humor: they enjoyed different flavor International jokes
  51. 51. Humor across frontiers Humor: they enjoyed different flavor International jokes Humor in Biz
  52. 52. Listening habits o t s t the anold uct w s d listening be pro wants entert to be ained USA
  53. 53. Listening habits o t s t the Listening anold uct w s d listening for be pro Loo wants information k entert to be for l ing ained ogic France USA
  54. 54. Listening habits o t s t the Listening anold uct w s d listening for be pro Loo wants information k entert to be for l ing Germany ained ogic What does it Listens for France information cost? and USA technical details More context please
  55. 55. Listening habits--advertisement
  56. 56. Listening habits--advertisement First Bite at the Big Apple Fly UNITED AIRLINES
  57. 57. The language of management
  58. 58. The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German
  59. 59. The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German objectives 1 2 3 Speed in execution 1 2 3 Pumping up employee American English
  60. 60. The language of management
  61. 61. The language of management hinting at tasks indirect Japanese compliance
  62. 62. The language of management hinting at tasks indirect Japanese compliance French Educated compliance
  63. 63. The use of time—linear time
  64. 64. The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time
  65. 65. The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time Past Present Future Past Present Future over Today’s task etc. Plans Worries for for January February A B C D E
  66. 66. The use of time—Multi-actives
  67. 67. The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel
  68. 68. The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 9am 10 11 12 14 15 16 17 Theory A B C lunch D E F 9am 10 11 12 14 15 16 17 cancelled Reality A B 12:30 C for lunch D 16:30 E F or meets in bar
  69. 69. The use of time—cyclic time
  70. 70. The use of time—cyclic time A B starting point F C E D Oriental
  71. 71. The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental
  72. 72. The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental A F B G D E C
  73. 73. The use of time—back to the future
  74. 74. The use of time—back to the future present Past Future Visible influential unknowable Present Vaguely understood Malagasy concept of time
  75. 75. Summary
  76. 76. Summary 1 Cultural conditioning 2 When cultures collide 3 Cultural categories 4 Culture and language 5 The use of time
  77. 77. www.SinauOnline.com @ Tjitra, 2010 23
  78. 78. Thanks You Any comments & questions are welcome Contact me at hora_t@sianuonline.com www.SinauOnline.com @ Tjitra, 2010 23

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