Presentation to the UN in Sarajevo


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Latest trends in communication
Presented Thursday 10th March by Marc Wright and Silvia Cambié

Published in: Education
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    Hola el meu amic nou
    El meu nom és rita vaig veure el seu perfil en ( i m'encanta crec que podem fer clic així que si us plau m'agradaria a enviar de tornada a través de la meva adreça de correu electrònic així: perquè jo pugui et va dir més sobre mi i dono la meva imatge dolça, perquè pugui saber que em va bé.
    A l'espera de veure la seva resposta el més aviat possible encantadora.
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  • This screen from the Website of the TechCast Project represents the pooled contributions of 100 high tech executives, scientists, engineers, academics, consultant, futurists and other leading experts from around the world. This graph groups their fourth generation update of their forecast of when new technologies will enter the mainstream (30% adoption level). This “virtual think tank” also provides estimated levels of certainty for each technology. An update is coming later this year. ($950.00 buys a subscription)
  • Presentation to the UN in Sarajevo

    1. COMMUNICATION <ul><li>Latest trends and case studies </li></ul>Silvia Cambié Marc Wright
    2. Introductions
    4. What’s going on in the world of communications? <ul><li>From content creation to relationship management </li></ul><ul><li>The rise of the new stakeholder </li></ul><ul><li>The social media revolution </li></ul>
    5. A new type of communication <ul><li>Pre Web 2.0 </li></ul><ul><li>Controlled & Structured Access </li></ul><ul><li>Trust in Corporate World </li></ul><ul><li>Text before Pictures </li></ul><ul><li>Interact/Network </li></ul><ul><li>Knowledge is Power </li></ul><ul><li>Post Web 2.0 </li></ul><ul><li>Instant Multiple Access </li></ul><ul><li>Emphasis on Governance </li></ul><ul><li>Pictures, Sound and Video before Text </li></ul><ul><li>Interact/Network simultaneously with Many </li></ul><ul><li>Power is Knowledge Shared </li></ul>
    6. Shift from content creation to relationship management <ul><li>Instead of controlling the message, inspire the public to spread the message </li></ul><ul><li>Become part of the culture of a network and use it as multiplier </li></ul>
    10. How do you start? <ul><li>Stakeholder mapping </li></ul><ul><ul><li>A comprehensive review of the different players that have an influence on your reputation and success </li></ul></ul>
    11. Stakeholder Mapping <ul><li>Primary stakeholders </li></ul><ul><li>Social </li></ul><ul><li>Donors & investors </li></ul><ul><li>Employees </li></ul><ul><li>Sponsors & business partners </li></ul><ul><li>Local communities </li></ul><ul><li>Non-social </li></ul><ul><li>Natural environment </li></ul><ul><li>Future generations </li></ul><ul><li>Secondary stakeholders </li></ul><ul><li>Social </li></ul><ul><li>Government & regulators </li></ul><ul><li>NGOs & civil society </li></ul><ul><li>Media </li></ul><ul><li>Academia </li></ul><ul><li>Non-social </li></ul><ul><li>Environmental pressure groups </li></ul><ul><li>Animal-welfare organisations </li></ul>
    12. Example: Campaign for Program against Gender Based Violence <ul><li>Events </li></ul><ul><li>Publications </li></ul><ul><li>Advertising </li></ul><ul><li>Media Relations </li></ul><ul><li>Academic Research </li></ul><ul><li>Social Media </li></ul>
    13. Primary Stakeholders - Social <ul><li>Donors </li></ul><ul><ul><li>Creativity & innovation </li></ul></ul><ul><ul><li>ROI </li></ul></ul><ul><ul><li>Accountability </li></ul></ul><ul><ul><li>Visibility </li></ul></ul><ul><li>Employees </li></ul><ul><ul><li>Professional development </li></ul></ul><ul><ul><li>Exposure to new ideas </li></ul></ul>
    14. Primary Stakeholders - Social <ul><li>Sponsors </li></ul><ul><ul><li>Visibility </li></ul></ul><ul><ul><li>Alignment of messages with their goals </li></ul></ul><ul><ul><li>Innovative approach </li></ul></ul><ul><li>Local Communities </li></ul><ul><ul><li>Partnerships </li></ul></ul><ul><ul><li>Outreach to social services, training centers and universities </li></ul></ul>
    15. Primary Stakeholders Non-Social <ul><li>The Natural Environment </li></ul><ul><ul><li>Waste disposal </li></ul></ul><ul><ul><li>Transport </li></ul></ul><ul><li>Future Proofing </li></ul><ul><ul><li>Geo-political pressure </li></ul></ul><ul><ul><li>Developments in neighbouring countries </li></ul></ul><ul><ul><li>Changes in priorities </li></ul></ul>
    16. Secondary Stakeholders - Social <ul><li>Government </li></ul><ul><ul><li>Partnerships </li></ul></ul><ul><ul><li>Professional management of programs </li></ul></ul><ul><ul><li>Censorship </li></ul></ul><ul><ul><li>Nepotism & corruption </li></ul></ul><ul><li>NGOs & civil society </li></ul><ul><ul><li>Partnerships & access to information </li></ul></ul><ul><ul><li>Support of their agendas </li></ul></ul><ul><ul><li>Encourage innovation </li></ul></ul><ul><ul><li>Strengthen community links </li></ul></ul>
    17. Secondary Stakeholders - Social <ul><li>Media </li></ul><ul><ul><li>Stories about social problems sell newspapers </li></ul></ul><ul><ul><li>Want stories about new problems and their context (local angle, how do they relate to the political situation in the country; etc.) </li></ul></ul><ul><ul><li>Blogs and other social media platforms </li></ul></ul><ul><li>Academia </li></ul><ul><ul><li>Partnerships </li></ul></ul><ul><ul><li>Exposure </li></ul></ul><ul><ul><li>Support of their research </li></ul></ul>
    18. Secondary Stakeholders - Non-Social <ul><li>Environmental pressure groups </li></ul><ul><ul><li>Is your sponsor polluting the environment? </li></ul></ul><ul><ul><li>What is your business partner’s approach to environmental sustainability? </li></ul></ul><ul><li>Animal welfare organisations </li></ul><ul><ul><li>Is your sponsor involved in compromising wildlife? </li></ul></ul>
    21. Secondary Stakeholders - Non-Social <ul><li>Environmental pressure groups </li></ul><ul><ul><li>Is your sponsor polluting the environment? </li></ul></ul><ul><ul><li>What is your business partner’s approach to environmental sustainability? </li></ul></ul><ul><li>Animal welfare organisations </li></ul><ul><ul><li>Is your sponsor involved in testing on animals? </li></ul></ul>
    23. Storytelling <ul><li>S omething </li></ul><ul><li>T hey </li></ul><ul><li>A ll </li></ul><ul><li>R emember </li></ul>
    24. Emotional Journey
    28. The Internet Revolution
    29. A Smarter Web New generation of web technology <ul><li>Web 1.0 = first generation of the commercial internet, dominated by content only marginally interactive </li></ul><ul><li>Web 2.0 = characterised by features like blogs, social networks (social media) added a new layer of interactivity </li></ul>Source: Technology Review – March/April 2007
    30. Web 2.0: A State of Mind <ul><li>“ The w eb has become the way for humanity to interact. “ </li></ul><ul><li>“ The w eb is connecting humanity. It is not about connections between sites.” </li></ul><ul><li>“ If you want to create something on the web, you have to create an environment of trust.” </li></ul><ul><ul><ul><ul><ul><li>Tim Berners-Lee </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Inventor of the World Wide Web </li></ul></ul></ul></ul></ul>
    31. Source:
    32. <ul><li>“ Networks are replacing the individual as the base unit of communication” </li></ul><ul><ul><ul><ul><ul><li>Mark Comerford </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>@markmedia </li></ul></ul></ul></ul></ul>
    34. CASE STUDY 1
    36. The Challenge <ul><li>Reach out to new audiences beyond ETF’s traditional partners in gov </li></ul><ul><li>Gain access to voices on the ground </li></ul><ul><li>Engage online influencers on their own terms </li></ul>
    37. The Opportunity <ul><li>Extend duration and impact of two major conferences </li></ul><ul><li>Add online dimension to event organised on International Women’s Day </li></ul><ul><li>Tap into networks of online influencers </li></ul><ul><li>Convince senior management of advantages of social media </li></ul><ul><li>Position ETF as Web 2.0 champion </li></ul>
    38. Women & Work Turin, 7-8 March 2010
    39. WOMEN <ul><li>80% of purchase decisions worldwide made by women </li></ul><ul><li>Fastest growing segment on Facebook are 55-65-year-old females </li></ul><ul><li>60% of university graduates in EU are women – but still earn in average 18% less than men </li></ul>
    40. Virtual Community on NING
    41. Twitter
    42. The Group <ul><li>22 women bloggers and writers </li></ul><ul><li>From EU Partner Countries: Armenia, Azerbaijan, BiH, Croatia, Egypt, Georgia, Jordan, Lebanon, Russia, Tunisia and more </li></ul><ul><li>Key characteristics </li></ul><ul><ul><li>Committed to the issues </li></ul></ul><ul><ul><li>Established regional following </li></ul></ul><ul><ul><li>Would benefit from exposure and visibility </li></ul></ul>
    48. Moving from online to face to face <ul><li>Pre-conference workshop </li></ul><ul><li>Created 3 videos on ETF’s key areas of intervention and uploaded to YouTube </li></ul>
    49. International Women’s Day 8th March, Torino
    53. Article in Turkish Press
    54. Same Content Reprinted in Armenian Press
    55. “… we all had something in common besides being mostly women… The commonality was that social media had brought us together.” Rose Deniz Turkey
    56. CASE STUDY 2
    57. Promoting Social Inclusion Brussels, 2-3 December 2010
    65. Challenges encountered during the project <ul><li>Working with 30 countries and different degrees of social media literacy and take-up </li></ul><ul><li>Gap between policy makers and digital grass-root influencers </li></ul><ul><li>Building ETF social media presence from scratch </li></ul><ul><li>Reluctance by some ETF staff to use social media </li></ul>
    66. Outcomes <ul><li>Live stream of “Promoting Social Inclusion” viewed more than 900x. 6x actual participation rate of ETF conferences . More than total number of all participants in one single year. </li></ul><ul><li>Online participation by 900 people saved ETF € 900,000 (5% of annual budget) </li></ul><ul><li>Key ETF staff members began using social media and interacting with online audiences. </li></ul><ul><li>ETF comms team invited to present at annual gathering of EU agencies head of comms. ETF web master invited to present at annual gathering of EU agencies’ web masters. </li></ul>
    67. Lessons Learned It’s all about the network…. <ul><li>Build your network first </li></ul><ul><li>Interact actively with public before asking for their support </li></ul><ul><li>Demonstrate commitment to the network and nurture relationships (leave comments on blogs, answer questions on FB, etc.) </li></ul><ul><li>Use network to conduct online conversations about your event/project and to promote your ideas/conferences </li></ul><ul><li>Don't drop the connection when the project is finished </li></ul><ul><li>Continue the conversation and capitalise on your network for future projects </li></ul>
    69. Social media personality types you should reach <ul><li>The sharer: This person is constantly sharing your links, retweeting your messages and posting your news on their social networks. </li></ul><ul><li>The reader: people who genuinely take interest in what you have to say and regularly read the information to which you link. </li></ul><ul><li>The Maven: a respected subject expert e.g. Seth Godin, Malcolm Gladwell </li></ul>
    70. Social media personality types you should reach <ul><li>The commenter: these people are constantly commenting on your blog posts, tweets and Facebook links. They are the ones who encourage other people to join the conversation. </li></ul><ul><li>The word-of-mouther: you need to target the ones who then spread the word by mouth to their non-web savvy friends. </li></ul><ul><li>The power holder: In order to achieve a reaction you need to target the change makers and people of power. </li></ul>
    71. What will you take from today?
    72. <ul><li>Silvia Cambié </li></ul><ul><li>[email_address] </li></ul><ul><li> </li></ul><ul><li>@xculture </li></ul><ul><li>Marc Wright </li></ul><ul><li>[email_address] </li></ul><ul><li> </li></ul><ul><li>@simplygroup </li></ul>