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Benchmarking Intranets/Digital Workplaces

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Kurt Sorenson of IntraTeam presents his benchmarking tool for intranets and digital workplaces

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Benchmarking Intranets/Digital Workplaces

  1. 1. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Survey on Intranets/Digital Workplaces ® IntraTeam 2017 All rights reserved - 106 (98) companies This survey was conducted at the end of 2016 and beginning of 2017
  2. 2. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Kurt Kragh Sørensen • Worked with intranets since 2000 • Facilitated Community of Practice groups since 2002 • Surveys on intranet/digital workplace since 2001 • Benchmarked intranets since 2005 • International conference about intranet since 2006 • IntraTeamNews for 2,400 subscribers • @KurtKragh
  3. 3. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam About IntraTeam • 200 members of our 20 communities of practice in Denmark and Sweden – Primarily focused on intranet and the digital workplace • 2,600+ profiles on our online community www.IntraTeam.com • Community about optimizing the intranet and the digital workplace • @IntraTeam 5,000+ followers • IntraTeam Event Copenhagen
  4. 4. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  5. 5. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  6. 6. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  7. 7. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Who helped us so far • Halberg • CPA Global • Arup • MP Pension • Bravida • Qbe • NHS • Amec Foster Wheeler • MT Højgaard • Rambøll • NNE Pharmaplan • Topdanmark A/S • Saint Gobain • Confederation of Danish Industry • HELLENIC PETROLEUM SA • Lindab AB • JOBINPLACE A/S • Volvo Group • Per Aarsleff A/S • Vestas Wind Systems A/S • DONG Energy • COWI • BESTSELLER A/S • Psykiatri og Social, Region Midtjylland • Haldex AB • Tetra Pak • Aarhus Universitetshospital • Nykredit • Haldor Topsøe Swisscom AG • Nordea Bank AB • Bankdata • PANDORA A/S • SE a.m.b.a. • KMD A/S • Nets • Virgin Trains (West Coast) • Grundfos • Horten Advokatpartnersels kab vestjyskBANK KILROY International A/S DR Arla Foods Alumeco Jyske Bank Danske Bank VELUX Group + another 50 that preferred we did not mention, that they participated
  8. 8. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  9. 9. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  10. 10. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 0-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100% Employeeswithintranet/digitalworkplace access
  11. 11. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  12. 12. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 2% 4% 6% 8% 10% 12% 14% 16% Estimate the percentage of employees who will say that the intranet/digital workplace creates value?
  13. 13. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know The information can be personalised on business unit, department and/or location
  14. 14. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam What are your interests?
  15. 15. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  16. 16. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Internal Social Media
  17. 17. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Do you use social media internally?
  18. 18. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% What are the most important challenges with internal social media, if any (multiple answers available)
  19. 19. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% Yes We are planning to No Don't know There are goals for internal social media Answered question 58 Skipped question 48
  20. 20. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% 40% Yes We are planning to No Don't know Do you follow up on the goals for internal social media? Answered question 58 Skipped question 48
  21. 21. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know We use microblogging e.g. Yammer Answered question 59 Skipped question 47
  22. 22. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 20% 40% 60% 80% 100% Communication (News feed) Collaboration Knowledge Management Other (please specify) Yammer or other similar internal social media is used for: Answered question 46 Skipped question 60
  23. 23. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% Very high value High value Some value Low value No value Don't know How much value has microblogging e.g. Yammer created? Answered question 46 Skipped question 60
  24. 24. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% 70% 80% Which system is used for microblogging e.g. Yammer? Answered question 46 Skipped question 60
  25. 25. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 20% 40% 60% All employees Everybody with a company email Everybody except blue collar… A selected group None Don't know Other (please specify) Who can use microblogging e.g. Yammer? Answered question 46 Skipped question 60
  26. 26. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know External consultants etc. have access to our internal microblogging, e.g. Yammer Answered question 46 Skipped question 60
  27. 27. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Generate new ideas Prioritize ideas Get feedback and inspiration for innovation We use the intranet/digital workplace to Yes and it works well Yes Yes, but it doesn't work We are planning to No Don't know
  28. 28. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  29. 29. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam News
  30. 30. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% 70% Yes We are planning to No Don't know The employees see the intranet/digital workplace as the primary source for news and information
  31. 31. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Most employees can write local news
  32. 32. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Anyone can comment on the news
  33. 33. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  34. 34. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Homepage
  35. 35. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% Yes, it works well Yes Yes but it doesn't work We are planning to No The home page is personalised centrally based on e.g. location and department Answered question 58 Skipped question 48
  36. 36. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% Yes, it works well Yes Yes but it doesn't work We are planning to No The home page is customised by the individual employee e.g. links Answered question 58 Skipped question 48
  37. 37. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% 70% Yes, it works well Yes Yes but it doesn't work We are planning to No Don't know The intranet is the default home page in the browser
  38. 38. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  39. 39. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Mobile/Apps
  40. 40. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 20% 40% 60% 80% Yes, it works well Yes Yes, but is doesn't work We are planning to No We have a mobile version of our intranet/digital workplace, a responsive intranet or apps for parts of the intranet 2014 Companies 2017
  41. 41. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Answered question 31 Skipped question 75 0% 10% 20% 30% 40% 50% 60% 70% 80% News Staff directory Recording and sharing a video Prediction markets internally Course overview and booking Human resource administration (salary, holidays, absence and… Training of employees Measuring employee performance? Idea generation for gathering and prioritising new ideas Gamification Displaying information from our financial system Authorising purchase invoices Approving workflows Registering work hours and/or absence Internal social media Video from top management Management podcasts Management blog and/or an "Ask management"-function Collaboration e.g. Yammer We have apps for the following Yes, it works well Yes Yes, but it doesn't work
  42. 42. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% What do you consider as a barrierto investing in mobile? (multiple answers available) Answered question 59 Skipped question 47
  43. 43. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 20% 40% 60% 80% 100% Employees have mobile access to (Multiple answers available) Answered question 44 Skipped question 62
  44. 44. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% Access to information Better communication Sharing and collaboration Faster decision making Productivity Supporting business needs Employee mobility How much value has mobile created for: Very high value High value Answered question 43 Skipped question 63
  45. 45. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  46. 46. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Systems for Intranet/Digital Workplace
  47. 47. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Which system(s) are used for the intranet/digital workplace? (Multiple answers available) 2007 Companies 2008 Companies 2009 Companies 2011 Companies 2014 Companies 2017 Future
  48. 48. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  49. 49. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Governance
  50. 50. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know We have an overall written digital strategy Answered question 102 Skipped question 4
  51. 51. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Yes, it is very detailed Yes We are planning to No Don't know We have a written strategy for our intranet/digital workplace
  52. 52. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% 40% To a very large degree To a large degree To some degree To a small degree Not at all Don't know Our strategy for the intranet/digital workplace supports the business strategy
  53. 53. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% The main intranet/digital workplace purpose is (multiple answers available): 2011 Companies 2014 Companies 2017
  54. 54. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Which department(s) own(s) the intranet/digital workplace? (Multiple answers available) 2011 - Companies 2014 - Companies 2017
  55. 55. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  56. 56. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Management Support
  57. 57. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% Yes 100% Yes Partly No Don't know Management supports the intranet/digital workplace Top management Middle management
  58. 58. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Increase heavily Increase Remain unchanged Decrease Decrease heavily Don't know The resources for the intranet/digital workplace will: 2007 Companies 2008 Companies 2009 Companies 2011 Companies 2014 Companies 2017
  59. 59. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% > 1 1 2-5 6-10 11-25 26-100 100+ Number of full-time employees working with the intranet/digital workplace?
  60. 60. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  61. 61. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Search/Findability
  62. 62. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know We have search on our intranet/digital workplace
  63. 63. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Very important Important Neither or Not important Not important at all Don't know Is it important to improve the findability of the information that the employees need to do their job?
  64. 64. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% Very satisfied Satisfied Neither or Dissatisfied Very dissatisfied Don't know How satisfied are the users with the internal search functionality?
  65. 65. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% Very easy Easy Neither easy nor hard Hard Very hard Don't know How easy is it for users to find the information they need to do their job?
  66. 66. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 10% 20% 30% 40% 50% 60% Increase heavily Increase Remain unchanged Decrease Decrease heavily Don't know Investments in search technology will:
  67. 67. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  68. 68. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Adoption
  69. 69. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% To a very large degree To a large degree To some degree To a small degree Not at all Don't know It is a strategic priority to increase adoption of the intranet/digital workplace:
  70. 70. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  71. 71. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  72. 72. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Office 365
  73. 73. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Answered question 40 Skipped question 66 0% 20% 40% 60% 80% 100% Outlook Skype for Business SharePoint OneDrive for Business Yammer Video Groups Planner Delve Sway PowerApps Flow Teams Which parts of Office 365 are you using: Yes and it works well Yes Yes but it doesn't work We are planning to
  74. 74. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  75. 75. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  76. 76. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  77. 77. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam
  78. 78. Thank you for your patience Kurt@IntraTeam.dk +45 4018 1655 @KurtKragh @IntraTeam
  79. 79. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Want to know your industry? If you want to know what your industry is doing, we can give you the answers for these industries: Manufacturing (16), Consulting (9), Financial (8), Insurance (7), Education (10), Other governmental (9), Engineering (7), Healthcare (7), Municipalities (47), Construction (6) and Nonprofit (7), And expect to be able to give you the answers for these industries in the future: IT (4), Logistics (4), Trading (4), Energy (3), Pharmaceuticals (2), Retail (2), Trade union (2), Transport public (2), BioTech (1), We can also give you the answers for international organisations (87), organisations with more than 5,000 employees (73) or something else that suits your needs.
  80. 80. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam About the Survey We have made surveys about intranets and now digital workplaces since we were founded back in 2000. Later on, we started to survey the use of SharePoint. We benchmarked the first intranet in 2005 when we awarded the first IntranetPrize to Jyske Bank. All this is now combined in one survey/benchmark. This survey includes participants from 57 Danish companies, 31 companies from other countries, 44 Danish municipalities, eight Danish schools and 10 Danish governmental organisations. 84 of these organizations had their intranet/digital workplaces benchmarked. They received an overall score and a benchmark score for each of 18 catagories.
  81. 81. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam This is what the free bencmark looks like
  82. 82. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Want your intranet/DW benchmarked? If you want your intranet/digital workplace benchmarked contact Anette Wittenberg, AW@IntraTeam.dk or Kurt Kragh Sørensen, Kurt@IntraTeam.dk “The IntraTeam Self Assessment Benchmark has a lot of very valuable and detailed questions. The assessment result gives you an insight into how your organization exploits the potential of a Digital Workplace.” Thomas Maeder, Senior Digital Experience Manager, Swisscom ”We used IntraTeam’s benchmark with several hundred questions as our “baseline”, when we upgraded our existing intranet. Each and every question is extremely relevant. Our score was significantly lower than comparable companies - it made a strong impression on top management. Good starting point. Recently we conducted a follow-up IntraTeam benchmark, which shows that we have made a quantum leap forward since the baseline measurement with the establishment of the entire digital workplace (Office365, SharePoint Cloud, Skype for Business, OneDrive, Yammer). We will use this benchmark as a 'lever' in the coming phases of development with a new business case and budget negotiations with management to further consolidate PANDORA Global Digital Workspace as a business-supporting digital platform." Morten Dal, Global Intranet Manager, PANDORA A/S
  83. 83. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Who helped us? Gitte Hejselbak, Coloplast and Morten Dal, PANDORA have helped intensively with the survey. A humble thank you to them. The following persons have shared their needs to the survey: Charlotte Houman, eBay Christian Skjæran, VELUX Jonas M. Dahl, Topdanmark Majbritt Rohde Murmann, VELUX Nina Nikolaisen, COWI
  84. 84. ® IntraTeam 2017 All rights reserved - 106 (98) companies #smileexpo17@KurtKragh@IntraTeam Want to know more? UK Marc Wright, simply-communicate, marc.wright@simply-communicate.com Phone +44 (0)7979 803 029 or +44 (0)203 664 6720 Denmark Anette Wittenberg, AW@IntraTeam.dk, Mobile +45 2835 1655 Kurt Kragh Sørensen, Kurt@IntraTeam.dk, Mobile +45 4018 1655

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