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Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information
Things to do With Location Data
July 16th, 2013
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information
•  Photo
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 3| 3
Kenshoo
Founded: 2006
Investors: Sequoia Capital,
Arts Alliance, Tenaya Capital
Employees: 330+
•  $25 billion annual client sales revenue
directed through Kenshoo
•  1.8 billion active paid search keywords
•  1 billion Facebook ads delivered daily
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 4
1
2
3
Dedicated Local Staff
Access Product, Sales, Client Services, Engineering and QA
resources all well versed and dedicated to the Local space.
Always Learning
Test new concepts, channels, and technology with a
solution built for the world most dynamic marketers.
Invested in making Local work for MultiLocation
Best in Class
Leverage superior Enterprise-strength technology, service
and math – Sole Leader in Forrester Wave*
*The Forrester Wave™: Bid Management Software Providers, Q4 2012
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 5| 5
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 6| 6
Rapid Brainstorming
•  Scenario
•  Quantity not quality
•  Be weird
•  Write them down
•  Discussion
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 7| 7
You open a new restaurant…
• How can you leverage this information in your
digital marketing efforts?
Address
Business Description
Hours
Business Logo
Business name
Primary Category
Secondary Category
Contact Email
Fax number
Location Name
Longitude
Main phone
Payment Methods
Service area
Special offer
Store Code
Website address
Facebook link
Owner Message
Bullet points
Parking Info
Product Inventory
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 8| 8
Things to Do With Location Data
1.  Update map listing
2.  Create Call and Location extensions
3.  Update store locator
4.  Create local campaigns (Search, Social, Local, Mobile, Display)
5.  Connect offline conversions
6.  Do better attribution modeling
7.  Buy traffic from local/mobile networks
8.  Connect loyalty to FB
9.  Update your maps feeds
10. Bid smarter between national and local
11.  View marketing performance by store
12. Create Local PLAs
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 9| 9
Do Search Better
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 10| 10
Extensions Improve CTR
34%
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 11| 11
Adoption Still Low
Campaigns with Ext
Eligible Campaigns
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 12| 12
Better Targeting
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 13| 13
Bid Smarter
•  Increase/decrease bid modifier by location (less control)
•  Separate campaigns by location and set bid (more control)
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 14| 14
Build faster
…and then copy to Bing
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 15| 15
Build faster
•  Use location data to quickly ramp new openings.
•  Address = targeting, LEX
•  Services offered = ad groups
…and then copy to Bing
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 16| 16
Extend Distribution
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 17| 17
Case Study: Sonus
http://www.kenshoo.com/sim-partners-velocity-platform-and-kenshoo-local-help-sonus-reduce-cpl/
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 18| 18
End-to-end
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 19| 19
The Value of Stores
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 20| 20
Shifting landscape
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 21| 21
Mike Ghaffary, Yelp
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 22| 22
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 23| 23
50%
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 24| 24
Omni versus Store
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 25| 25
Challenges
•  How do you give the store credit for an assist? Pickup?
•  Purchase in store but ship inventory from other store?
•  How do you connect and value offline conversion to
online activity?
•  Are “Store” campaigns the new “Brand” campaign
•  How do you set budgets and bids for stores versus
online?
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 26| 26
Not All Interactions are Created Equal
OPPORTUNITY
!
Map
touch-points
and to
measure
value
CHALLENGE
?
Where should I
allocate my
spend
Search
Social
Display
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 27| 27
How it Works
black pumps
Natalie Jones
So cute! Definitely buying these.
I can’t wait to wear them.
Shop at
Shoes.com and
get the best
deals on the
hottest shoes.
Looking for the perfect
handbag to match?
Find the hottest
combos on
Shoes.com
$ $ $
shoes.com
$ $ $
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 28| 28
How it Works
black pumps
Natalie Jones
So cute! Definitely buying these.
I can’t wait to wear them.
Shop at
Shoes.com and
get the best
deals on the
hottest shoes.
17%
30%
43%
10%
shoes.com
$ $ $
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 29| 29
How it Works
black pumps
Natalie Jones
So cute! Definitely buying these.
I can’t wait to wear them.
Shop at
Shoes.com and
get the best
deals on the
hottest shoes.
shoes.com
Looking for the perfect
handbag to match?
Find the hottest
combos on
Shoes.com
$ $ $
4%
8%
18%
5%
65%
$ $ $
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 30| 30
Whitefence: 28% Increase in Revenue by Bidding to True Keyword
Value
•  ROI lift of 17% •  Spend increased 9% •  Fully automated optimization
Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information
Thank you
| 31
Thank you
| 31
Paul.Wicker@kenshoo.com

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Using Your Store Location Data to Improve Results by Paul Wicker, Kenshoo - SIMposium 2013

  • 1. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information Things to do With Location Data July 16th, 2013
  • 2. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information •  Photo
  • 3. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 3| 3 Kenshoo Founded: 2006 Investors: Sequoia Capital, Arts Alliance, Tenaya Capital Employees: 330+ •  $25 billion annual client sales revenue directed through Kenshoo •  1.8 billion active paid search keywords •  1 billion Facebook ads delivered daily
  • 4. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 4 1 2 3 Dedicated Local Staff Access Product, Sales, Client Services, Engineering and QA resources all well versed and dedicated to the Local space. Always Learning Test new concepts, channels, and technology with a solution built for the world most dynamic marketers. Invested in making Local work for MultiLocation Best in Class Leverage superior Enterprise-strength technology, service and math – Sole Leader in Forrester Wave* *The Forrester Wave™: Bid Management Software Providers, Q4 2012
  • 5. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 5| 5
  • 6. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 6| 6 Rapid Brainstorming •  Scenario •  Quantity not quality •  Be weird •  Write them down •  Discussion
  • 7. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 7| 7 You open a new restaurant… • How can you leverage this information in your digital marketing efforts? Address Business Description Hours Business Logo Business name Primary Category Secondary Category Contact Email Fax number Location Name Longitude Main phone Payment Methods Service area Special offer Store Code Website address Facebook link Owner Message Bullet points Parking Info Product Inventory
  • 8. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 8| 8 Things to Do With Location Data 1.  Update map listing 2.  Create Call and Location extensions 3.  Update store locator 4.  Create local campaigns (Search, Social, Local, Mobile, Display) 5.  Connect offline conversions 6.  Do better attribution modeling 7.  Buy traffic from local/mobile networks 8.  Connect loyalty to FB 9.  Update your maps feeds 10. Bid smarter between national and local 11.  View marketing performance by store 12. Create Local PLAs
  • 9. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 9| 9 Do Search Better
  • 10. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 10| 10 Extensions Improve CTR 34%
  • 11. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 11| 11 Adoption Still Low Campaigns with Ext Eligible Campaigns
  • 12. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 12| 12 Better Targeting
  • 13. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 13| 13 Bid Smarter •  Increase/decrease bid modifier by location (less control) •  Separate campaigns by location and set bid (more control)
  • 14. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 14| 14 Build faster …and then copy to Bing
  • 15. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 15| 15 Build faster •  Use location data to quickly ramp new openings. •  Address = targeting, LEX •  Services offered = ad groups …and then copy to Bing
  • 16. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 16| 16 Extend Distribution
  • 17. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 17| 17 Case Study: Sonus http://www.kenshoo.com/sim-partners-velocity-platform-and-kenshoo-local-help-sonus-reduce-cpl/
  • 18. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 18| 18 End-to-end
  • 19. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 19| 19 The Value of Stores
  • 20. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 20| 20 Shifting landscape
  • 21. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 21| 21 Mike Ghaffary, Yelp
  • 22. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 22| 22
  • 23. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 23| 23 50%
  • 24. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 24| 24 Omni versus Store
  • 25. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 25| 25 Challenges •  How do you give the store credit for an assist? Pickup? •  Purchase in store but ship inventory from other store? •  How do you connect and value offline conversion to online activity? •  Are “Store” campaigns the new “Brand” campaign •  How do you set budgets and bids for stores versus online?
  • 26. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 26| 26 Not All Interactions are Created Equal OPPORTUNITY ! Map touch-points and to measure value CHALLENGE ? Where should I allocate my spend Search Social Display
  • 27. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 27| 27 How it Works black pumps Natalie Jones So cute! Definitely buying these. I can’t wait to wear them. Shop at Shoes.com and get the best deals on the hottest shoes. Looking for the perfect handbag to match? Find the hottest combos on Shoes.com $ $ $ shoes.com $ $ $
  • 28. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 28| 28 How it Works black pumps Natalie Jones So cute! Definitely buying these. I can’t wait to wear them. Shop at Shoes.com and get the best deals on the hottest shoes. 17% 30% 43% 10% shoes.com $ $ $
  • 29. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 29| 29 How it Works black pumps Natalie Jones So cute! Definitely buying these. I can’t wait to wear them. Shop at Shoes.com and get the best deals on the hottest shoes. shoes.com Looking for the perfect handbag to match? Find the hottest combos on Shoes.com $ $ $ 4% 8% 18% 5% 65% $ $ $
  • 30. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information | 30| 30 Whitefence: 28% Increase in Revenue by Bidding to True Keyword Value •  ROI lift of 17% •  Spend increased 9% •  Fully automated optimization
  • 31. Kenshoo: Proprietary and Confidential InformationKenshoo: Proprietary and Confidential Information Thank you | 31 Thank you | 31 Paul.Wicker@kenshoo.com