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EO Austin Texas Oct 2013

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EO Austin Texas Oct 2013

  1. 1. Simon Mundell
  2. 2. The Business Execution – made simple Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  3. 3. “Yes” = Absolutely, 100%, and we can prove it “Yes” = Everyone in our company agrees “yes” Otherwise your answer = “No” The Business Execution – made simple Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  4. 4. Change The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  5. 5. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  6. 6. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  7. 7. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  8. 8. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  9. 9. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  10. 10. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  11. 11. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  12. 12. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  13. 13. The Business Execution Experts ™ ™ Business Execution – made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  14. 14. GLOBALIZATION The Business Execution Experts ™ Lead Change With Certainty Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  15. 15. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  16. 16. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  17. 17. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  18. 18. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  19. 19. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  20. 20. How most people are dealing with this! The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  21. 21. The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  22. 22. Darwin It is not the strongest who survive nor the most intelligent but the ones most responsive to change The Business Execution – made simple Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  23. 23. The Business Execution – made simple Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  24. 24. The 5 Pillars of Execution VISION STRATEGY ACCOUNTABILITY ENGAGEMENT CADENCE The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  25. 25. Vision The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  26. 26. Where BHAG Vision Core Values Who Core Purpose Why
  27. 27. Core Values Fit TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  28. 28. Example of a “well known” firm’s values: ● Communication  We have an obligation to communicate. Here, we take the time to talk with one another and listen. We believe that information is meant to move, and that information moves people ● Respect  We treat others as we would like to be treated ourselves. We do not tolerate abusive or disrespectful treatment ● Integrity  We work with customers and prospects openly, honestly and sincerely. When we say we will do something, we will do it. ● Excellence  We are satisfied with nothing less than the very best in everything we do. We will continue to raise the bar for everything we do. We will have fun discovering how good we can be
  29. 29. ● A Good Bugger is someone who: ● ● ● ● ● ● is fun to be with; putsTo get everyone home safely each night. their people first; is a Fair days pay for a fair days work. leader; plays above the line; Promote Isaac’s positively. is innovative and provides excellence; is committed to satisfying. Do it right first time. Don’t take the piss.
  30. 30. “3 coats of paint, means 3 coats of paint” TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  31. 31. 1. Do you have "real" Core Values to guide the behaviors of your people? TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  32. 32. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  33. 33. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  34. 34. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  35. 35. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  36. 36. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  37. 37. Defining How The World Is Energized 46
  38. 38. „To solve unsolved problems‟ TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times 47 Transform Your Business Potential into Extraordinary Results
  39. 39. To make people happy The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  40. 40. 2. Do you have a clear & compelling Core Purpose that explains why your company exists? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  41. 41. BHAG The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results (© Jim Collins)
  42. 42. have taught 20 Million students to play music.
  43. 43. An Accident Free World By 2020 No one will die in a new Volvo
  44. 44. 3. Do you have a clear and compelling long-term strategic vision for your company? TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  45. 45. Where Vision Who Why The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  46. 46. The 5 Pillars of Execution VISION STRATEGY ACCOUNTABILITY ENGAGEMENT CADENCE The Business Execution Experts ™ ™ The Business Execution Experts ™ ™ Lead Change With made simple Business Execution –Certainty Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential Transform Your Business Potential into Extraordinary Results Extraordinary Results
  47. 47. Strategy The Business Execution – made simple Business Execution Experts ™ The Business Execution Experts ™ Lead Change With Certainty Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  48. 48. VS TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Business Execution – – simple Lead Change With made Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  49. 49. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  50. 50. Doug Hall 9804 brands analyzed over a 5 year period 901 were tracked from introduction TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  51. 51. Most effective company growth strategy = a) Build customer loyalty? b) Find new customers? b) Finding new customers = 2.8x more effective TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  52. 52. Most effective revenue growth strategy = a) Increase average $ sale? b) Increase purchase frequency? a) Increasing average $ sale = 3.9x more effective TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  53. 53. I said… TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  54. 54. Presenting Data to customers = a) Use charts and graphs? b) Use clear and simple words? b) Clear and simple words 2x more effective Reduce mental processing. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  55. 55. Most effective credibility strategy = a) Testimonials from satisfied customers? b) Product / service demonstrations? b) Demonstrations 47% more effective Personal experience of your product/service is the key TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  56. 56. Customers prefer sales people who are a) Highly dependable? b) Highly competent? a) Dependability 320% more important TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  57. 57. Most effective growth strategy = a) Expand your offering to serve different market segments? b) Reduce offering to focus on 1 segment only? b) Focus strategy - 60% greater chance of success TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  58. 58. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  59. 59. Most effective marketing strategy = a) Offer 1 benefit? b) Convert all your features into benefits? a) 1 blunt, overt benefit = • 75% more likely to survive > 5 years • 54% more likely to succeed More than 2 benefits = lowers chances of success TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  60. 60. The Business Execution Experts ™ Business Execution – made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  61. 61. Branding & Written Communication = a) Respect customer‟s intelligence? b) Dumb it down to 10 year old comprehension level? b) 10 yr old level = 70% more effective TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  62. 62. Strategy The Business Execution Experts ™ Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  63. 63. The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Transform Your Business Potential into Extraordinary Results
  64. 64. Establish a point of difference Better Cheaper Faster
  65. 65. 4. Have you specified the geographic regions you will market and sell your products & services to? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  66. 66. Focus The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Transform Your Business Potential into Extraordinary Results
  67. 67. Apple’s iPhone Target Market: ● Mid-30s Male ● Urban Hipster ● Loves technology ● Wants to be seen as current, “with it”, shows off to his buddies The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Transform Your Business Potential into Extraordinary Results
  68. 68. The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Transform Your Business Potential into Extraordinary Results
  69. 69. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  70. 70. “There is only 1 winning strategy. Carefully define the target market and direct a superior offering to that target market.” Professor Philip Kotler The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  71. 71. 5. Have you documented the key characteristics of the target market customer for your brand? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  72. 72. The Business Execution Experts ™ Lead Change With made simple Business Execution –Certainty Transform Your Business Potential into Extraordinary Results
  73. 73. If your customer doesn’t have a problem GIVE THEM ONE!” “ - Tom Peters The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  74. 74. 6. Have you documented the key needs, problems, frustrations, and desires of your target market customer? ? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  75. 75. Treacy & Wiersema
  76. 76. What do your target customers value most? Low cost Consistency Speed No hassles State of the art Products and Services Customized products Personalized solutions Value Discipline (Generic Strategy) Company examples Strategic Focus Operational Excellence Dell, Wal-Mart, FedEx, McDonalds, South West Airlines Product Leadership Apple, Sony, Intel, Merck, Pfizer, Nike, 3M Customer Intimacy McKinsey, Nordstrom, IBM, Ritz Carlton
  77. 77. 7. There are only 3 strategic games. Do you know which game are you playing, and are you playing that game to win? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  78. 78. “The difference between successful people and very successful people is that very successful people say "no" to almost everything” Warren Buffett
  79. 79. The Business Execution Experts ™ ™ The Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  80. 80. “The temptation of business is always to feed yesterday and to starve tomorrow” Peter Drucker The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  81. 81. 8. Have you specified which activities are core to your chosen strategy? 9. Have you specified which activities are NOT core to your chosen strategy? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  82. 82. How Obvious are you The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Transform Your Business Potential into Extraordinary Results
  83. 83. The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Transform Your Business Potential into Extraordinary Results
  84. 84. If you can’t state your position in 8 words or less, You don’t have a position” Seth Godin The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  85. 85. 10. Does your brand have a clear positioning statement? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  86. 86. The Feeling Of Complete Freedom What’s your Emotional Benefit? ™ The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  87. 87. Functional Economic doesn’t If a customer Emotional have a problem give them one! The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  88. 88. The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  89. 89. Your Building Consent in 10 Days Guaranteed TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  90. 90. A B TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  91. 91. Why should I buy from you? …and why else? . …? TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  92. 92. Why should I buy from you? …and why else? . …? TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  93. 93. Have you clearly specified the 3 key benefits for your brand? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  94. 94. EMOTIONAL benefits How you make them feel Brand Promise ECONOMIC benefits What it means in time or money (the value you provide) FUNCTIONAL benefits What your product or service does (your product attributes) The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  95. 95. 11. Have you clearly specified the 3 key benefits for your brand? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  96. 96. 12. Do you have clear and compelling promise for your brand? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  97. 97. The BusinessBusinessCertainty ™ The Execution Experts Experts. Lead Change With Execution Transform your business potential Transform Your Business Potential into Extraordinaryinto extraordinary results Results TM
  98. 98. Threat of New Entrants The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  99. 99. Threat of Substitute Products or Services The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  100. 100. Bargaining power of Customers The BusinessBusinessCertainty ™ Execution Experts Experts. The Lead Change With Execution Transform your business potential Results Transform Your Business Potential into Extraordinaryinto extraordinary results TM
  101. 101. Bargaining power of Suppliers The BusinessBusinessCertainty ™ Execution Experts Experts. The Lead Change With Execution Transform your business potential Results Transform Your Business Potential into Extraordinaryinto extraordinary results TM
  102. 102. Rivalry amongst existing Competitors The BusinessBusinessCertainty ™ Execution Experts Experts. The Lead Change With Execution Transform your business potential Results Transform Your Business Potential into Extraordinaryinto extraordinary results TM
  103. 103. The Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results
  104. 104. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  105. 105. TheBusiness ExecutionCertainty ™ BusinessExecution––simplified Execution made simple Experts Business Lead Change With Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  106. 106. The Business Execution – made simple Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results
  107. 107. Courage The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  108. 108. 13. Have you specified the key moves to position your firm for industry success within the next 3-5 years? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  109. 109. The 5 Pillars of Execution VISION STRATEGY ACCOUNTABILITY ENGAGEMENT CADENCE The Business Execution Experts ™ ™ The Business Execution Experts ™ ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results Business Potential Extraordinary Results
  110. 110. 90% of strategies fail due to poor execution The Business Execution Experts ™ ™ Lead Change With made simple Business Execution –Certainty Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  111. 111. The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  112. 112. Only 15% of employees know their company’s top priorities Even worse, only 6% know their own individual priorities Source; Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  113. 113. 32% of employees doubt there is a plan at all Source; Department for Business, Innovation and Skills (Bis). The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Department for Business,Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Documented by Stephen Innovation and Skills (Bis). Transform Your Business Potential into Extraordinary Results
  114. 114. Only 27% believe they are fully prepared for the challenges they will face this year. Source; Department for Business, Innovation and Skills (Bis). The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Department for Business,Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Documented by Stephen Innovation and Skills (Bis). Transform Your Business Potential into Extraordinary Results
  115. 115. Visibility creates Accountability
  116. 116. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  117. 117. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  118. 118. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  119. 119. 14. Does your company have clearly documented numerical targets? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  120. 120. Have you updated your SWOT analysis in the last 90 days to accurately reflect your current reality? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  121. 121. 15. Have you updated your SWOT analysis in the last 90 days to accurately reflect your current reality? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  122. 122. Does your company have clearly documented Strategic Priorities (projects) to implement this current quarter? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  123. 123. “Every leader needs to clearly explain the top 3 things the company is working on. If you can't, then you're not leading well” Jeffrey Immelt The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  124. 124. 16. Does your company have clearly documented Strategic Priorities (projects) to implement this current quarter? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  125. 125. Do you measure the small handful of Key Performance Indicator (KPI) numbers every week that drive your current business model? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  126. 126. 17. Do you measure the small handful of Key Performance Indicator (KPI) numbers every week that drive your current business model? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  127. 127. The Business Execution Experts ™ ™ The Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  128. 128. Accountability creates Engagement
  129. 129. Productive = Happy Progress is the #1 Motivator The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  130. 130. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  131. 131. The Business Execution – made simple Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  132. 132. The real art of management: Taking a person’s strengths and turning it into productivity TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  133. 133. 18. Do you use a dashboard to make your performance visible every week? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  134. 134. Have you clearly documented who is accountable for the key functional roles in the business – and how their performance will be measured? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  135. 135. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  136. 136. Role Name KPI KPI Target : Define “A” Player level of performance that can be assessed monthly RED YELLOW GREEN <10% 10-20 > 20% Head of company Net profit % Head of Marketing New leads / month <50 50-75 > 75 Head of Sales Lead conversion % <20% 20-30 > 30% Head of Operations Client average longevity (months) <12 months 12-18 > 18 months Head of Finance Accounts receivable days >70 days 70-45 < 45 days Head of HR Employee NPS NPS <50% 50-70 NPS > 70% Head of Customer Satisfaction Client Net Promoter Score NPS <30% 30-50 NPS > 50% Head of Business Unit (A) Net profit % <5% 5-10 >10% Head of Business Unit (B) etc Net profit % <20% 20-30 >30% Sales representative (s) Sales per week <3 3-5 >5 The Business Execution – made simple Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  137. 137. 19. Have you clearly documented who is accountable for the key functional roles in the business – and how their performance will be measured? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  138. 138. 20. Do your staff know the consequences for achieving (or not achieving) the performance standard required in their role? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  139. 139. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  140. 140. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  141. 141. 20. Do your staff know the consequences for achieving (or not achieving) the performance standard required in their role? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  142. 142. Do you have every major role in your company filled with an “A” Player? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  143. 143. “On average only 25% of hires turn out to be “A” Players” Brad Smart A proven process increases hiring success rate to 90% The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  144. 144. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  145. 145. 21. Do you have every major role in your company filled with an “A” Player? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  146. 146. 22. Do you use Psychometric Profiling Tools? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  147. 147. “At work, I have the opportunity to do what I do best every day” The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  148. 148. STRENGTHS The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  149. 149. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  150. 150. Listener or Talker? Listening Talking
  151. 151. Care more about task or people? Task People
  152. 152. Task ompliance Listening Talking Steadiness Influence People
  153. 153. Task Precise Perfectionist Objective Creates / follows rules Logical Formal Disciplined Structured Strong-willed Competitive Fast decisions Independent Self-confident Results focus Big picture focus Listening Steady Reliable Calm / Patient Builds trust Deliberate & systematic Careful Considerate Understands others Good listener Talking Sociable Talkative Open Friendly Enthusiastic Persuasive Animated Positive Excited People
  154. 154. Task Bogged down in details Criticises Risk averse Only listens to facts / evidence Not concerned by other’s feelings Withdrawn / overly formal Unemotional Does not express opinions / just facts Domineering Demanding / aggressive Blunt Think their opinion = fact Impatient / gets bored easily Interrupts / impolite Selfish / not team player Forgets the details / not thorough Listening Talking Over commits Resists new ideas Bureaucratic Stubborn Very opinionated Doesn’t initiate Overly cautious Resists change Not persistent Emotional Avoids conflict Talks about themselves Doesn’t listen Disorganised / Error prone Avoids unpleasant subjects Gets bored with routine People
  155. 155. 22. Do you use Psychometric Profiling Tools? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  156. 156. The 5 Pillars of Execution VISION STRATEGY ACCOUNTABILITY ENGAGEMENT CADENCE The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  157. 157. The Business Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  158. 158. Quarterly Weekly
  159. 159. The Business Execution Experts ™ ™ The Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  160. 160. Those who plan the fight don’t fight the plan The Business Execution Experts ™ ™ The Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  161. 161. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  162. 162. 23. Has your Strategic Plan been updated in the last 90 days? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  163. 163. Does your management conduct well-structured "execution meetings" with your team members on a weekly basis? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  164. 164. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  165. 165. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  166. 166. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  167. 167. 24. Does your management conduct well-structured "execution meetings" with your team members on a weekly basis? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  168. 168. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  169. 169. ™ The Business Execution Experts ™ Execution Experts ™ Business Execution – made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Extraordinary Results Transform Your Business Potential
  170. 170. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  171. 171. 25. Do you hold your team members accountable for execution progress every week? The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  172. 172. The Business Execution Experts ™ ™ The Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  173. 173. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  174. 174. The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  175. 175. 26. Do you review your strategy execution and results every quarter? The Business Execution Experts ™ ™ The Execution Experts ™ Business Execution –Certainty Lead Change With made simple Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  176. 176. The 5 Pillars of Execution VISION STRATEGY ACCOUNTABILITY ENGAGEMENT CADENCE The Business Execution Experts ™ ™ Lead Change With Certainty Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results Transform Your Business Potential into Extraordinary Results
  177. 177. TheBusiness ExecutionCertainty ™ Business Executionsimplified Experts Lead Change With – Source; Documented by Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times Transform Your Business Potential into Extraordinary Results
  178. 178. Out there in some garage is an entrepreneur who's forging a bullet with your company's name on it. You've got one option - shoot first The Business Execution Experts ™ Lead Change With Certainty Transform Your Business Potential into Extraordinary Results
  179. 179. Simon Mundell

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