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Trust is the Key
Lessons from Inclusion by Dr Simon Duffy
I recently went back to
Inclusion, the organisation 

I had founded back in 1996.
I was lucky enough to see
some old faces...
Inclusion does lots of things differently. It uses Individual Service
Funds so each person’s budget can be used flexibly fo...
But we wanted to think about why these things help and what is
really making the difference. We talked, told stories and d...
Inclusion really believes in
people and believes they
can and should be full and
active members of their
own community.
Pe...
Good support is not about
doing tasks like a robot.
Good support is about a
relationships and it means
finding people who c...
People get a good life by
doing what they want in the
way they want. Sometimes
we all need a bit of help or
support, and w...
Some times we need
people to stand up for us,
back up us up and protect
us. We have rights, and
sometimes we need help to
...
Creativity is the art of
finding good solutions
when there’s a problem. 

It means being honest and
working things out what...
Behind these 5 big things
there seemed to be one
really big thing: TRUST.
Without trust everything
falls apart. And trust ...
http://bit.ly/IndividualServiceFunds
To find out more about
Inclusion and how it
works then a good
place to start is to rea...
Trust is the Key - Lessons from Inclusion
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Trust is the Key - Lessons from Inclusion

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Going back to think about the organisation he founded nearly 20 years ago Simon Duffy discovered that behind ISFs and personalised support was the deeper issue of Trust.

Published in: Health & Medicine
  • Yesterday I went back to the organisation I founded nearly 20 years ago to look at what - despite the problems of austerity and commissioning - meant that Inclusion was still working and the people it worked with were still flourishing. I learned that, behind ISFs and all the other technical developments we'd begun was a deeper issue - how you grow trust.
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Trust is the Key - Lessons from Inclusion

  1. 1. Trust is the Key Lessons from Inclusion by Dr Simon Duffy
  2. 2. I recently went back to Inclusion, the organisation 
 I had founded back in 1996. I was lucky enough to see some old faces and some new folk, all of whom were relishing “real living - not just existing.” Together we spent the day thinking about the lessons of Inclusion’s work, getting behind the structures, to try and find the real magic that makes Inclusion work.
  3. 3. Inclusion does lots of things differently. It uses Individual Service Funds so each person’s budget can be used flexibly for their benefit. It employs personal assistants who are matched to each person. It limits bureaucracy and avoids waste.
  4. 4. But we wanted to think about why these things help and what is really making the difference. We talked, told stories and drew pictures and after a while 5 big things stood out. These were the things that seemed to make Inclusion different and special.
  5. 5. Inclusion really believes in people and believes they can and should be full and active members of their own community. People grow in confidence and work to achieve more for themselves when they’ve got people behind them who have faith in them.
  6. 6. Good support is not about doing tasks like a robot. Good support is about a relationships and it means finding people who can really connect. We only open up to people we can trust. Nobody wants support that is impersonal. We need support from the right people - for us.
  7. 7. People get a good life by doing what they want in the way they want. Sometimes we all need a bit of help or support, and we need others to do things for us. But we all need to be free. Good support must enable people to exercise freedom and take the level of control that’s right for them.
  8. 8. Some times we need people to stand up for us, back up us up and protect us. We have rights, and sometimes we need help to express ourselves and help us when we might get hurt. We’ve got to stick together, and not give up when the going gets tough.
  9. 9. Creativity is the art of finding good solutions when there’s a problem. 
 It means being honest and working things out what’s going wrong. Security doesn’t mean everything stays the same; it means knowing people will work with you when things need to change.
  10. 10. Behind these 5 big things there seemed to be one really big thing: TRUST. Without trust everything falls apart. And trust must be given, tested and it must be earned - together.
  11. 11. http://bit.ly/IndividualServiceFunds To find out more about Inclusion and how it works then a good place to start is to read this report by Animate, which you can download from the link below:

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