Individual Service Design

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A structure to help service providers begin the work of developing more personalised support and services.

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  • Individual Service Design

    1. 1. Individual Service Choice Support, June 2010 © Simon Duffy. Rights Reserved. The author must be cited if images or slides are used
    2. 2. Purpose of design - Citizenship: 1. Authority 2. Direction 3. Money 4. Home 5. Support 6. Contributio n
    3. 3. 1. Grow your understanding 1. Who really knows you? 2. Who really knows what is possible? 3. How will decisions get made?
    4. 4. 2. Define Criteria for Success Essential Desirable Authority Mum & Dad must be in control Planning must be natural and Some expert advice from time Direction part of flow of family life to time Money Family must avoid debt, crisis Close as possible to where Home Whole family must live together they live now Support Help must from trusted people Help from family or friends Family must stay active in their Contributio wider community and family n networks
    5. 5. 3. Clarify your constraints 1. Authority 2. Direction 3. Money 4. Home 5. Support 6. Contribution
    6. 6. 4. Draft your service design 1. Authority 2. Direction 3. Money 4. Home 5. Support 6. Contributio n
    7. 7. 5. Prioritise - First things first 6. Identify opportunities 7. Take your best shot 8. Research your options 9. Review your research & decide
    8. 8. 1. Define the ground rules for everyone 2. Do a quick and dirty RAS as soon as possible - Now? 3. Put in place a clear management structure 4. Give people a simple framework for design to use
    9. 9. 8 Step Process for New Services 1. Agree design team and leader 2. Clarify criteria for success - 1 side of A4 3. Agree initial budgets 4. Agree individual service design 5. Set the support team leader 6. Find the right home 7. Organise a plan for change 8. New design begun
    10. 10. Contact Details Simon Duffy Centre for Welfare Reform The Quadrant, 99 Parkway Avenue, Parkway Business Park Sheffield, S9 4WG T +44 114 251 1790 M +44 7729 7729 41 admin@centreforwelfarereform.org www.centreforwelfarereform.org

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