Enterprise Social Media is not magical. It won’t happen immediately and it takes time to build community and practices. We are 5 years into our journey and we have learned a lot.We have delivered benefits to all of these areas through volunteers in our organisation creating innovation because it added value to them. We have had no projects or additional people assigned to moderate or govern our network. It is another way we talk at work.
Connecting knowledge and making it visibile.Encouraging people to share the many things that they know and the tacit knowledge that they have.
Updated NAB user-led innovation case - Australian Sharepoint event Melbourne 110613
Embrace the ChaosCreating value with user-led innovation in YammerSimon TerryChief Executive Officer, HICAPS @simongterry11 June 2013
2We need to be Innovative, Agile & Adaptive• Over 12,000,000 customers• 50,000 people, operating more than 1,750 stores andService Centres globally.• Our customers expect that we are– agile & adaptive,– building deep and authentic relationships &– Add more value through innovation.
3Ask your CXO what he or she wants• More engaged people• More customer focus• Better execution of strategy• More innovationAND…delivered without any additional projects or people.
4Yammer – New Flows of ConversationSocial MediaInternetIntranetSharepointPeopleTacitKnowledgeFormalKnowledge
5Conversations about Sharepoint ContentSharepoint BlogYammer Thread
12Our People create Innovative Conversations• 12% of conversationsgenerating new ideas• 25% solving problemsor providing input toothers• Less than 6% ofconversations are non-work relatedDiscussion &Opinion38%Social Praise13%Input for others13%Problem Solving12%Ideas12%Informal6%Source: University of Sydney Business School analysis of NAB NetworkRiemer & Richter: SOCIAL http://ses.library.usyd.edu.au/handle/2123/8845
14Growing Impact to Our Strategy• Driving engagement and enablement of our People• Improving our Customer Experiences and winning newcustomers• Deepening connection with our Community• Delivering our Financial goals and Business strategy
Embrace your Community• Allow people to pursue interests & passions• Foster natural connections or groups• Encourage discussion with listening & questions• Foster champions to lead, facilitate and manage your network• Back great ideas with “Go for it!”. Celebrate successes. Learn fromfailuresTreat it as any other forum for work conversationsEmbrace the chaos15