KM - St. Gallen - 26.11.2009 Knowledge Management @ Schaeffler KM Approach and Lessons Learned 2005-2009 Knowledge Managem...
Agenda <ul><li>About  (Me – Cogneon – Schaeffler) </li></ul><ul><li>Knowledge Management at Schaeffler KG </li></ul><ul><u...
Simon Dueckert – About <ul><li>Dipl.-Ing. Electrical Engineering </li></ul><ul><li>Engineer for Digital Communication at  ...
Cogneon GmbH – About <ul><li>Our Mission:  We enable people and organizations to deal with knowledge professionally </li><...
Schaeffler KG – About (1) KM - St. Gallen - 26.11.2009 Employees Turnover (Gj. 2008) 180 Locations worldwide: about 66.000...
Schaeffler KG – About (2)  KM - St. Gallen - 26.11.2009 Schaeffler Automotive Unter- nehmens- bereiche Geschäftsbereiche/ ...
Schaeffler KG – About (3)  Example Volkswagen Tiguan KM - St. Gallen - 26.11.2009
Knowledge Management @ Schaeffler KG Vision, Portfolio and Timeline
Knowledge Management Vision and Portfolio @ Schaeffler KM - St. Gallen - 26.11.2009 <ul><ul><ul><ul><ul><li>The Schaeffler...
Timeline 2005/2006 - 2009 KM - St. Gallen - 26.11.2009 Q4/05 Q1/06 Q2/06 Q4/06 Q3/06 Knowledge Map, Open Knowledge Space, ...
Expert Debriefing Knowledge retention (or knowledge continuity) when experts are leaving or changing positions
Problem and Motivation (1) KM - St. Gallen - 26.11.2009
<ul><li>In the next 2-10 years a lot of experienced employees are leaving. </li></ul><ul><li>Measures of knowledge retenti...
Expert Debriefing Process 360 Degree Review Initial Meeting Measures of Knowledge Retention Job Map Workshop Project  Debr...
Job Map Example (Part of the) Job Map is linked to the Wiki KM - St. Gallen - 26.11.2009
Example: &quot;Knowledge Objects&quot; of an Expert 01 02 03 04 05 06 07 08 09 10 11 KM - St. Gallen - 26.11.2009
Lessons Learned - Expert Debriefing <ul><li>Expert Debriefing Moderator needs to have sufficient domain knowledge! </li></...
Schaeffler Open Knowledge Space The Schaeffler Open Knowledge Space is a monthly, 2-hour event designed for face to face k...
Schaeffler Open Knowledge Space (1) KM - St. Gallen - 26.11.2009
Schaeffler Open Knowledge Space (2) KM - St. Gallen - 26.11.2009
Schaeffler Wiki
Vorgeschichte Schaeffler Wiki <ul><li>Three sources of the idea „Schaeffler Wiki“: </li></ul><ul><ul><li>„ Unofficial Wiki...
Critical Success Factor: Wiki Use Cases <ul><li>Wiki-Anwendungsfälle: </li></ul><ul><li>Competitor Knowledge </li></ul><ul...
Wiki Use Case Transmission and Rolling Bearing Encyclopedia <ul><li>Idea for Wiki Portal Transmission came from idea to pu...
Wiki Use Case FAQ Collection <ul><li>Answers to questions often asked (FAQ = Frequently Asked Questions). </li></ul><ul><l...
Wiki Use Case Newsletter <ul><li>Unusual use case: a newsletter to current topics from R&D should not be distriuted by e-m...
Lessons Learned - Wiki <ul><li>You cannot understand the value of wikis cognitively, you have to  try !. </li></ul><ul><li...
Outlook <ul><li>Since 2008 there is a project together with the IT departement to define a requirement specification for t...
Contact KM - St. Gallen - 26.11.2009 Paul Seren Schaeffler KG (Head of Knowledge Management) [email_address] Simon Duecker...
Upcoming SlideShare
Loading in …5
×

Knowledge Management @ Schaeffler

2,491 views

Published on

Slides for a presentation I gave at the HSG St. Gallen (see http://www.cogneon.de/node/2944 for details).

Published in: Business
1 Comment
1 Like
Statistics
Notes
No Downloads
Views
Total views
2,491
On SlideShare
0
From Embeds
0
Number of Embeds
164
Actions
Shares
0
Downloads
59
Comments
1
Likes
1
Embeds 0
No embeds

No notes for slide
  • Willkommen bei der Schaeffler Gruppe! „ Gemeinsam bewegen wir die Welt“: so lautet das Motto der Schaeffler Gruppe über die Marken und Ländergrenzen hinweg zur Schaeffler Gruppe gehören die Marken INA, LuK und FAG Anmerkungen zur Nutzung der Standardpräsentation diese Charts sind durch die GL freigegeben und können somit für interne und externe Zwecke genutzt werden die Reihenfolge ist nicht verbindlich jeder Referent kann die Charts frei kombinieren und mit eigenen Folien in gleichem Layout zu maßgeschneiderten Präsentationen zusammenstellen gehen Sie bei der Verwendung und Ergänzung bitte sensibel vor denken Sie daran, dass Ihre Botschaften und Aussagen kundenorientiert sind. diese Standardpräsentation ist ein lebendiges Objekt und ist auf Ihre Mitarbeit angewiesen Anmerkungen, Anregungen und neue Charts sind jederzeit willkommen; richten Sie diese bitte an detlef.sieverdingbeck@schaeffler.com
  • Die Schaeffler Gruppe ist global aufgestellt. fast 80 Produktions- und ca.100 Vertriebsstandorte in mehr als 50 Ländern Wachstumsschwerpunkte in den letzten Jahren insbesondere Asien und Osteuropa 2008 neue Werke in Vietnam, Mexiko und Indien, um von regionalen Wachstumschancen zu partizipieren
  • Die Schaeffler Gruppe wird - über Marken-, legale Einheiten und Ländergrenzen - nach den Sparten Automotive, Industrie, Aerospace geführt. Diese gliedern sich organisatorisch in unternehmerisch verantwortliche Unternehmens- und Geschäftsbereiche. Die Unternehmens- und Geschäftsbereiche zeichnen verantwortlich für das operative Geschäft, die strategische Ausrichtung sowie das Geschäftsergebnis (G&amp;V). Die Planung und Steuerung umfasst die gesamte Wertschöpfungskette (Supply Chain) von der Entwicklung über Einkauf, Produktion und Umsatz. Hauptmarken der Schaeffler Gruppe sind INA, FAG und LuK. Darüber hinaus verfügen die Sparten über marktspezifische Produkt- oder Servicemarken: Beispiele sind IDAM (Direktantriebe), F‘IS (FAG Industrial Services) KBC in Korea, The Barden Corp., USA/GB oder RepExpert, Ruville und Partslife im Automotive Aftermarket. Die Geschäftsbereiche werden von Zentralfunktionen wie beispielsweise Finanzen, Controlling, Personal, Einkauf, Recht, Qualitätsmanagement, Grundlagenentwicklung und Logistik unterstützt. Unternehmensbereiche der Sparte Automotive sind: Motorsysteme, Getriebe/ Fahrwerksysteme sowie Automotive Aftermarket mit Handelsmarken und spezialisierten Dienstleistungen für Werkstätten und Handel. Die Sparte Industrie gliedert sich in die Unternehmensbereiche &amp;quot;Anwendungen&amp;quot;, &amp;quot;Vertrieb&amp;quot; und &amp;quot;Industrie Aftermarket&amp;quot;. Die Aufteilung dieser Unternehmensbereiche orientiert sich an den spezifischen Kunden- bzw. Produktanforderungen. Der Vertrieb erfolgt über die Schaeffler Vertriebsorganisation. Hauptaufgaben der Branchenmanagements sind die globale Kundenbetreuung von wichtigen Markt-Kundensegmenten und die Marktentwicklung durch die Erarbeitung neuer anwendungstechnischer Lösungen. Die Sparte Aerospace entwickelt und liefert Speziallagerungen der Marken FAG und Barden für die Luft- und Raumfahrt.
  • Die Schaeffler Gruppe ist global aufgestellt. fast 80 Produktions- und ca.100 Vertriebsstandorte in mehr als 50 Ländern Wachstumsschwerpunkte in den letzten Jahren insbesondere Asien und Osteuropa 2008 neue Werke in Vietnam, Mexiko und Indien, um von regionalen Wachstumschancen zu partizipieren
  • Backoffice-Aktivitäten: Verfügbarkeit: Serverstrategie/Bandbreiten, Voraussetzung für USA Sprachunterstützung und Konzept: (derzeit &amp;quot;1.5&amp;quot;-sprachig) Link-Konsistenz (Voraussetzung für dynamische Umstrukturierung) Cluster-Bildung, Support, Ordnung Service: (Übersicht, Rechtepflege, &apos;grosse Dateien und tote Links) Aufbau Statistik
  • Knowledge Management @ Schaeffler

    1. 1. KM - St. Gallen - 26.11.2009 Knowledge Management @ Schaeffler KM Approach and Lessons Learned 2005-2009 Knowledge Management - St. Gallen – 26.11.2009 Simon Dückert (Cogneon GmbH)
    2. 2. Agenda <ul><li>About (Me – Cogneon – Schaeffler) </li></ul><ul><li>Knowledge Management at Schaeffler KG </li></ul><ul><ul><li>Expert Debriefing </li></ul></ul><ul><ul><li>Schaeffler Open Knowledge Space (short) </li></ul></ul><ul><ul><li>Schaeffler Wiki (incl. Schaeffler Knowledge Map) </li></ul></ul><ul><li>Dialog </li></ul>KM - St. Gallen - 26.11.2009 Hint: the slides of this presentation are translated versions of the slides presented together with Schaeffler at KnowTech 2006 and KnowTech 2009 .
    3. 3. Simon Dueckert – About <ul><li>Dipl.-Ing. Electrical Engineering </li></ul><ul><li>Engineer for Digital Communication at Fraunhofer IIS </li></ul><ul><li>Implementation of a Knowledge Management (KM) Approach at Fraunhofer IIS (Status of case described in Annual Report 2008 , pp. 134) </li></ul><ul><li>Establishment of Cogneon GmbH , Management Consulting for Knowledge Management, Learning Organization, Knowledge Work and Knowledge Society in 2001 </li></ul><ul><li>Vice President of non-for-profit Knowledge Management Society (GfWM e.V.) </li></ul><ul><li>Member of New Club of Paris , expert forum for the knowledge economy and knowledge society </li></ul><ul><li>Jury Member of Most Admired Knowledge City Award (MAKCi) </li></ul>KM - St. Gallen - 26.11.2009 https://www.xing.com/profile/Simon_Dueckert (Profil) http://twitter.com/simondueckert (Tweet) http://www.cogneon.de/blog/2 (Weblog)
    4. 4. Cogneon GmbH – About <ul><li>Our Mission: We enable people and organizations to deal with knowledge professionally </li></ul><ul><li>Portfolio: Consulting, Coaching, Service, Training </li></ul><ul><li>Fokus: Knowledge-intensive Industries </li></ul><ul><ul><li>Expert Debriefing and professional knowledge work </li></ul></ul><ul><ul><li>Project Debriefing and knowledge oriented project management </li></ul></ul><ul><ul><li>Wikis and knowledge infrastructure </li></ul></ul><ul><li>Locations: Metropolregion Nuremberg, Metropolregion Rhein-Ruhr </li></ul><ul><li>Customers: Audi, Bosch, Elektrobit, Johnson Controls, Metro AG, Salzgitter AG, Schaeffler etc. </li></ul><ul><li>Experience: more than 130 Knowledge Management Projects with over 30 customers since 2001 </li></ul>KM - St. Gallen - 26.11.2009 www.wissensexzellenz.de Our history (in german): http://www.cogneon.de/node/2559
    5. 5. Schaeffler KG – About (1) KM - St. Gallen - 26.11.2009 Employees Turnover (Gj. 2008) 180 Locations worldwide: about 66.000 wordwide: about 8,9 Mrd. Euro in over 50 Countries Production Sales FAG INA LuK
    6. 6. Schaeffler KG – About (2) KM - St. Gallen - 26.11.2009 Schaeffler Automotive Unter- nehmens- bereiche Geschäftsbereiche/ Branchenmanagements Sparten Schaeffler Industrie Schaeffler Aerospace Aerospace Kupplungs- systeme Systemhaus Getriebe Getriebe- systeme Automotive Aftermarket Ersatzteile und Services für Werkstätten und Handel Motor- systeme Motoren- elemente Riemen- und Ketten- triebe Getriebe- anwen- dungen Industrie Aftermarket Anwendungen Vertrieb Regionen/ Länder Branchen- manage- ments: Consumer Products Heavy Industrie Antriebs- technik Produktions- maschinen Windkraft Bahn Kugellager Nadellager Kegelrollen- lager Pendellager Zylinderrollen- lager Linear- technologie Ersatzteile Service Über- wachungs- konzepte Aufbereitung Fahrwerk- systeme Fahrwerk- anwen- dungen und Neben- aggregate Superprecision
    7. 7. Schaeffler KG – About (3) Example Volkswagen Tiguan KM - St. Gallen - 26.11.2009
    8. 8. Knowledge Management @ Schaeffler KG Vision, Portfolio and Timeline
    9. 9. Knowledge Management Vision and Portfolio @ Schaeffler KM - St. Gallen - 26.11.2009 <ul><ul><ul><ul><ul><li>The Schaeffler Group is a Learning Organization . </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Knowledge communication and sharing is part of the job. </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Every employee is a knowledge worker. </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Therefore everyone is participating in developing the organization and sustaining competitive advantage. </li></ul></ul></ul></ul></ul>Vision Portfolio
    10. 10. Timeline 2005/2006 - 2009 KM - St. Gallen - 26.11.2009 Q4/05 Q1/06 Q2/06 Q4/06 Q3/06 Knowledge Map, Open Knowledge Space, Wiki Schaeffler Knowledge Map Schaeffler Wiki (Knowledge Documentation) Schaeffler Open Knowledge Space (Knowledge Communication) Management Tour Expert Debriefings Expert Debriefing Experte 2 Expert Debriefing Experte 1 NN Expert Debriefing Calendar NN NN Business Strategy Knowledge Strategy Hint: in addition a community of practice approach with today over 50 CoPs called &quot;networks of competence&quot; exists since 2003. See presentation (german) for more information.
    11. 11. Expert Debriefing Knowledge retention (or knowledge continuity) when experts are leaving or changing positions
    12. 12. Problem and Motivation (1) KM - St. Gallen - 26.11.2009
    13. 13. <ul><li>In the next 2-10 years a lot of experienced employees are leaving. </li></ul><ul><li>Measures of knowledge retention are not done systematically in the business units. </li></ul><ul><li>Due to the generation change (baby boomer, gen x, gen y) different use of media for knowledge documentation (paper, ms office, social media). </li></ul><ul><li>Tacit knowledge and experiences are lost. </li></ul><ul><li>Internal, informal networks disappear. </li></ul><ul><li>High efforts for &quot;onboarding&quot; of &quot;late successors“ are expected. </li></ul>Problem and Motivation (2) KM - St. Gallen - 26.11.2009 „ The expert is leaving - his knowledge too!“
    14. 14. Expert Debriefing Process 360 Degree Review Initial Meeting Measures of Knowledge Retention Job Map Workshop Project Debriefing t 1 2 3 4 5 6 … n Knowledge Base KM - St. Gallen - 26.11.2009
    15. 15. Job Map Example (Part of the) Job Map is linked to the Wiki KM - St. Gallen - 26.11.2009
    16. 16. Example: &quot;Knowledge Objects&quot; of an Expert 01 02 03 04 05 06 07 08 09 10 11 KM - St. Gallen - 26.11.2009
    17. 17. Lessons Learned - Expert Debriefing <ul><li>Expert Debriefing Moderator needs to have sufficient domain knowledge! </li></ul><ul><li>Timeslot for performing Expert Debriefing is not part of the standard process! </li></ul><ul><li>A lot of tasks and roles the expert ranks with high priority are not part of official process and job descriptions! </li></ul><ul><li>Browsing through individual &quot;knowledge bases&quot; is very time consuming! </li></ul><ul><li>The Job Map is a sufficient tool for every knowledge worker (not just the leaving ones)! </li></ul><ul><li>360 Degree Reviews deliver important insights! </li></ul><ul><li>&quot;Homework&quot; for expert and successor between the meetings with the moderater are very important! </li></ul><ul><li>Every Expert Debriefing ist different! </li></ul>Cogneon Methode Expert Debriefing (S. )
    18. 18. Schaeffler Open Knowledge Space The Schaeffler Open Knowledge Space is a monthly, 2-hour event designed for face to face knowledge communication. The agend of the event includes four predefined topics and an open knowledge networking afterwards.
    19. 19. Schaeffler Open Knowledge Space (1) KM - St. Gallen - 26.11.2009
    20. 20. Schaeffler Open Knowledge Space (2) KM - St. Gallen - 26.11.2009
    21. 21. Schaeffler Wiki
    22. 22. Vorgeschichte Schaeffler Wiki <ul><li>Three sources of the idea „Schaeffler Wiki“: </li></ul><ul><ul><li>„ Unofficial Wikis“ before 2006 </li></ul></ul><ul><ul><li>Use of Wikis in Expert-Debriefing-Pilot-Projects since 2005 </li></ul></ul><ul><ul><li>Contact with other Kontakte zu und Beispiele von anderen Unternehmen </li></ul></ul><ul><li>Schaeffler Knowledge Map as initial structure for Schaeffler Wiki (and other IT-Systems) </li></ul><ul><li>Since 2007 Schaeffler Wiki Pilot (Mediawiki) </li></ul>KM - St. Gallen - 26.11.2009 Schaeffler Wiki AP-DB Inranet
    23. 23. Critical Success Factor: Wiki Use Cases <ul><li>Wiki-Anwendungsfälle: </li></ul><ul><li>Competitor Knowledge </li></ul><ul><li>FAQ Collection </li></ul><ul><li>Event Documentation </li></ul><ul><li>Rolling Bearing Encyclopedia </li></ul><ul><li>Transmission Encyclopedia </li></ul><ul><li>Newsletter </li></ul><ul><li>Master Thesis </li></ul>KM - St. Gallen - 26.11.2009 Hint: for every wiki use case at least one wiki gardener has been assigned.
    24. 24. Wiki Use Case Transmission and Rolling Bearing Encyclopedia <ul><li>Idea for Wiki Portal Transmission came from idea to publish a printed transmission encyclopedia. </li></ul><ul><li>Content for the book was co-created in the wiki. </li></ul><ul><li>Editing and release processes had to be established because of external publication. </li></ul><ul><li>Content: </li></ul><ul><ul><li>Portal Transmission: 170 wiki pages </li></ul></ul><ul><ul><li>Portal Roller Bearing: 150 wiki pages </li></ul></ul>KM - St. Gallen - 26.11.2009
    25. 25. Wiki Use Case FAQ Collection <ul><li>Answers to questions often asked (FAQ = Frequently Asked Questions). </li></ul><ul><li>In contrast to documenting FAQs in e-mail or ms office documents wiki has the advantage to avoid &quot;knowledge silos&quot;. </li></ul><ul><li>Creation of a FAQ in a wiki is really simple. </li></ul><ul><li>Today there are more than 30 FAQ pages in the wiki. </li></ul>KM - St. Gallen - 26.11.2009
    26. 26. Wiki Use Case Newsletter <ul><li>Unusual use case: a newsletter to current topics from R&D should not be distriuted by e-mail but in the wiki. </li></ul><ul><li>Every content element of the newsletter is a wiki page. </li></ul><ul><li>With every newsletter issue (monthly) 4-5 high quality wiki pages are created. </li></ul><ul><li>Newsletter issues are among the Top-10-pages. </li></ul><ul><li>Further newsletters were created. </li></ul>KM - St. Gallen - 26.11.2009
    27. 27. Lessons Learned - Wiki <ul><li>You cannot understand the value of wikis cognitively, you have to try !. </li></ul><ul><li>Explicit Wiki Use Cases are a critical success factor. </li></ul><ul><li>Similar to community moderators in communities of practice the role of the wiki gardener is a critical success factor. </li></ul><ul><li>Templates and the systematic usage of Categories („Tags“) are necessary for structuring the content. </li></ul><ul><li>Explicit processes and initiatives like &quot;house keeping&quot;, wiki consulting/coaching and wiki gardening meetings are necessary. </li></ul><ul><li>There are a lot of synergies between the methods &quot;Community of Practice&quot; and Wikis. </li></ul><ul><li>Besides the &quot;Company Wiki&quot; with equal rights for all employees there is a need for wikis with defined user groups (e.g. departement wiki, project wiki, topic wiki). For that purpose the software Mediawiki is not very well suited. </li></ul>KM - St. Gallen - 26.11.2009
    28. 28. Outlook <ul><li>Since 2008 there is a project together with the IT departement to define a requirement specification for the future wiki software platform . </li></ul><ul><li>The process of wiki analysing to systematically analyse &quot;good wiki practices&quot; is gaining importance: </li></ul>KM - St. Gallen - 26.11.2009
    29. 29. Contact KM - St. Gallen - 26.11.2009 Paul Seren Schaeffler KG (Head of Knowledge Management) [email_address] Simon Dueckert Cogneon GmbH [email_address] http://www.twitter.com/SimonDueckert

    ×