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Keys to managing a successful distributed team - Agilia 2015

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Taken from Agilia 2015 Conference this is the knowledge MVT got from 6 years of experience Managing Virtual Teams with Ricaris Have a Nice Day SL. This is specific information based on a specific company.
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Keys to managing a successful distributed team - Agilia 2015

  1. 1. Keys to managing a successful distributed team The Ricaris experience
  2. 2. What problems do distributed teams have? • Poor recruitment • Lack of communication • Disconnection from the team • Lack of trust • No sense of duty • No binding culture • Loneliness • Boredom • Unmotivated leaders and team members
  3. 3. Wait!
  4. 4. Ricaris: 100% distributed team • 25 countries • Working around the clock
  5. 5. HR in numbers • Turnover rate 5% average. • 67% of current team members and team leaders have been in the company for 5 years. • We have meet in person only 7 out of 228 employees. • Team travel budget in 6 years: 480€ total. How do we do it?
  6. 6. 1-Recruiting • Not everybody can work remotely. – Be autonomous by nature – Have a certain degree of self-motivation – Be a good communicator, at least in writing – Share or relate to the company’s mission and vision • Set clear expectations
  7. 7. 2-Company Culture
  8. 8. 2- IMPLEMENT Company Culture in a Distributed Team 1. New hire tunnel: 1. “Good vibes” handbook: 1. Clear expectations 2. Ground rules 3. Break paradigms - multicultural team 2. We care. Speed courses: 1. Assertive communication, email communication,… 2. Ergonomics and stretching 3. Specific skills 2. All procedures must be very well documented 3. Daily mentoring during the first 2 weeks
  9. 9. 2-How we KEEP Company Culture •Repetitionwith creativity • Team Leaders set example: – Close accompaniment – Assertive feedback • Always act consequently: – Communication and actions from the heart • Help unmatched employees find a way out
  10. 10. 3-Keeping Team Leaders motivated • Monthly Congress (4h): 1. Fun ice-breaker or personal info sharing 2. Into the circle: share relevant company information 3. Course or development activity 4. Fun activity • Weekly report and feedback • Show warmth • Real accompaniment and support • Identification with company values
  11. 11. 3-Keep Team Members motivated • Knowledge of the team and their aspirations. • Active listening • Real meritocracy and empowerment • Weekly feedback • Monthy Team Get Togethers (2h): – Feel accompanied, sense of belonging – Find solutions together, creates bonding • Involve team in improvements • Repeat why each person’s work is important • Involve team in goal settings
  12. 12. 3-How to work on trust Your goal as a manager: trust • Team members need to know each other: – Monthly get together – Do personality tests + games – Get to know each other’s skills – Get personal
  13. 13. Motivation killer: Beating loneliness • Use video ALWAYS • Make communication warm • Weekly feedback • Promote Virtual water coolers • Team Get together • Private Social media • Pay for co-working spaces • Promote and pay for city/regional face-to-face meetings • Do activities to increase identification with company and team
  14. 14. Motivation killer: Beating boredom • Find out what is and isn’t boring for your team • Promoting participation in transversal projects • Project related contests • Possibility to change projects or tasks inside a project • Provide growth • Activities outside the project
  15. 15. Motivation drivers: • Provide development and empowerment • Help workers achieve their dreams and aspirations • Gratitude and listening • Show you care: – Get personal – Send real gifts: fruit baskets, books,… – 1:1 meetings to gather information • Have fun: – Photo contest – Song sharing – Telegram groups – Social media
  16. 16. Managing-Virtual-Teams.com • Courses for Managers and Team Members • Facilitate Team Activities • 1:1 Consulting Skype: annadanes anna.danes@managing-virtual-teams.com

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