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  1. 1. The good, bad, and the ugly Technology implementations Silona Bonewald Founder of [email_address]
  2. 2. What makes Tech go bad? <ul><li>No support </li></ul><ul><li>Not understanding the purpose </li></ul><ul><li>Too much </li></ul><ul><li>Too little </li></ul><ul><li>Too complex </li></ul><ul><li>No backups </li></ul><ul><li>Not having a policy in place to deal with errors </li></ul><ul><li>No restorable backups </li></ul><ul><li>Multiple databases </li></ul><ul><li>No change management </li></ul><ul><li>Data isn’t portable </li></ul><ul><li>Thinking Free means no cost </li></ul><ul><li>Partial implementations </li></ul><ul><li>Not enough budgeted </li></ul><ul><li>No training or materials </li></ul><ul><li>Tech doesn’t match abilities of staff or volunteers </li></ul><ul><li>Risks not managed </li></ul><ul><li>Insufficient governance </li></ul><ul><li>Underestimating complexity </li></ul><ul><li>No stress tests </li></ul><ul><li>Not enough infrastructure </li></ul><ul><li>No planning for process changes </li></ul><ul><li>Wrong language </li></ul><ul><li>Bad User Interface </li></ul><ul><li>Volunteers leaving you stranded </li></ul><ul><li>Not maintainable </li></ul><ul><li>Software no longer supported </li></ul>
  3. 3. Really boils down to… <ul><li>Poor design </li></ul><ul><li>Bad management </li></ul>
  4. 4. Budget <ul><li>Analysis </li></ul><ul><li>Design (see if something has already been written) </li></ul><ul><li>Implementation </li></ul><ul><li>Testing </li></ul><ul><li>repeat </li></ul>
  5. 5. For example… <ul><li>Business process and equipment inventory to determine starting pt </li></ul><ul><li>Determine exactly what you want the new system to do and create an RFP of features </li></ul><ul><li>Research current implementations </li></ul><ul><li>Bid this out </li></ul><ul><li>Communicate what this means to all levels in your org, employees, board, supporters, volunteers </li></ul><ul><li>Training for all during and before deployment </li></ul><ul><li>Check in with all volunteers and staff </li></ul><ul><li>Determine if current deployment is effective </li></ul>
  6. 6. Unexpected gotcha’s <ul><li>Keeps your information from you </li></ul><ul><li>No data integration </li></ul><ul><li>Get an expert to help with design </li></ul>
  7. 7. That said… <ul><li>What are some problems you have had? </li></ul><ul><li>What are some mistakes in implementation you have seen or experienced? </li></ul>