Online faciliation


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Lessons learned in the facilitation of the Outcome Mapping Learning Community.

Community orientations slide borrowed with permission from Nancy White:

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  • History of OMLC
  • Growth, activity, types of members, interests
  • Why are members joining? What value do they seek, what do they offer? 1:9:90 rule. Legitimate peripheral participation
  • Active members plus stewards Role of stewards
  • Participation - discussing, practicing, learning, researching or experimenting: engaging in social processes Reification - writing a manual, defining a terminology, creating a database or summarising experiences: producing artefacts Too much part = less codification and recording Too much reif = less opportunity for making sense, interpreting knowledge and learning
  • Can’t tell the health of a community by forum discussions. Members could be more sensitive to other forms of learning. Many other things going on, sometimes outside of the facilitators radar. 9 orientations
  • This is the art of the facilitators role. Neil Packenham-Walsh Hit and miss – not concrete rules Persistence Prodding – seeding discussions Different methods
  • Set the right pace Regular events Facilitation plan to link activities
  • Impact log (outcome journal)
  • Online faciliation

    1. 1. Online facilitation: Lessons from the Outcome Mapping Learning Community Simon Hearn, ODI 26 April 2010
    2. 3. Over 2000 members
    3. 4. An active community <ul><li>Online discussions </li></ul><ul><li>Research grants </li></ul><ul><li>Biannual newsletter </li></ul><ul><li>Discussion papers </li></ul><ul><li>Face-face meet ups </li></ul><ul><li>Regional sub-communities </li></ul><ul><li>Stewards group </li></ul>
    4. 5. 1. Invest in facilitators before technology
    5. 6. 2. Understand your members 90% 9% 1%
    6. 7. 3. Look after the core group
    7. 8. 4. Balance participation with reification
    8. 9. 5. There is more to a community than discussion... … meetings … relationships … community cultivation … access to expertise … projects … context … individual participation … content publishing … open-ended conversation Community activities oriented to … Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith
    9. 10. 6. ...but it’s a good place to start
    10. 11. 7. Create a rhythm
    11. 12. 8. A little theory goes a long way Domain is the area of shared interest and knowledge the community focuses on. Practice is putting the knowledge to work, as manifest in the community’s tools, stories and interactions. Community is the manifestation of individual and collective identity of the members.
    12. 13. 9. Provide appropriate tools
    13. 14. 10. Monitor as you go