Yahoo! Service Engineers (SE) specialize in bridging the gap between system administration and development. SEs are tasked with delivering a reliable, consistent quality service through the use of best practices. They must understand network, OS, hardware, and customer use cases; and dive deep into the application internals.
In this talk, Jennifer will describe her journey with the Sherpa service at Yahoo! and lessons learned about building a reliable, consistent, and high-quality service from scratch.
The key takeaway from this talk will be to educate practitioners on successful strategies and pitfalls when building out a service.