The Process Of Management - Deming

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The Process Of Management - Deming

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The Process Of Management - Deming

  1. 1. The Process of Management selected comments by W. Edward Deming
  2. 2. The Process of Management <ul><li>Variation is an inherent part of any process. </li></ul>
  3. 3. The Process of Management <ul><li>Workers work within a system over which they have little control. It is the system that primarily determines their performance. </li></ul>
  4. 4. The Process of Management <ul><li>Only management can change the system </li></ul>
  5. 5. The Process of Management <ul><li>Some workers will always be above average </li></ul>
  6. 6. The Process of Management <ul><li>Some workers will always be below </li></ul><ul><li>average </li></ul>
  7. 7. The Process of Management <ul><li>The work standard set by management may have no relationship to the capability of the system . </li></ul>
  8. 8. The Process of Management <ul><li>Chance or common causes are numerous small causes of variability that are inherent to a system or process and operate randomly or by chance. </li></ul>
  9. 9. The Process of Management <ul><li>A state of statistical control exists if only common causes of variability are operating on a system. </li></ul>
  10. 10. The Process of Management <ul><li>Assignable or special causes of variability usually have relatively large effects on the process and its output and occur occasionally or sporadically. </li></ul>
  11. 11. The Process of Management <ul><li>Assignable or special causes of variability can be recognized and assigned or attributed to specific special circumstances or factors. </li></ul>
  12. 12. The Process of Management <ul><li>Whenever special causes are present, the process is said to be out of statistical control. </li></ul>
  13. 13. The Process of Management <ul><li>Any attempt to make adjustments and treat common causes as special causes will tend to increase overall variability the result .. . </li></ul>
  14. 14. The Process of Management <ul><li>over-adjustment, or, </li></ul><ul><li>with the process. </li></ul>tampering
  15. 15. The Process of Management <ul><li>The differences between workers merely represent common cause variation inherent in a stable system. </li></ul>
  16. 16. The Process of Management <ul><li>“ Innovation, the foundation of the future, can not thrive unless the top management has declared unshakable commitment to quality and productivity.” E. W.Deming </li></ul>
  17. 17. The Process of Management

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