Published on

Published in: Business
1 Like
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide


  1. 1. Consumer :meaning Acc. To section 2(d) of consumer protection act,1986, ‘consumer’ means any person who: i) buys any goods for a consideration which has been paid or promised or partly paid and partly promised ii) hires or avails of any services for a consideration which has been paid or promised or partly paid and partly promised .
  2. 2. Consumer protection:government legislation These include: Consumer Protection Act,1986 agriculture produce Act,1937 The Essential Commodities Act,1955 The Weights And Measures Act ,1958 The Drugs and Cosmetics Act ,1940 Monopolies and Restrictive Trade Practices Act,1969
  3. 3. Consumer protection act,1986 This act was enacted by Indian parliament in December 1986. this was implemented on 15th april,1987. further in 1993 and 2002 many provisions were amended by act. This act is implemented all over India except in Jammu and Kashmir .
  4. 4. Rights of consumersSection 6 of the act enshrines the following rights of consumers:The right to be protected against the marketing of goods and services which are hazardous to life & property.The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or servicesThe right to be assured ,wherever possible ,access to a variety of goods and services at competitive prices.
  5. 5.  The right to be heard and to be assured that consumers interest will receive due consideration at appropriate forums. The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. The right to consumer education.
  6. 6. Who can file a complaint  1) A Consumer  2) Any voluntary consumer organisation registered under the societies registration act,1860  3) The Central Government  4) The State Government or Union Territory Administration
  7. 7. What constitutes a complaint If consumers have suffered loss as result of any unfair trade practices adopted by the trader. If the goods purchased suffer from any defect If the services hired of suffer from deficiencies in any respect If consumers have been charged a price in excess of the price displayed or fixed
  8. 8. Consumer protection: amount offee TOTAL VALUE OF GOODS CLAIMEDS.NO. AND THE COMPENSATION OR SERVICES AMOUNT OF FEE DISTRICT FORUM1. -Upto one lakh rupees-for complaints who are NIL under below poverty line.2. -Upto one lakh rupees-other than antodaya 100 anna yojana card holders.3. -Above one lakh and upto five lakh rupees 2004. -Above five lakh and upto ten lakh rupees 4005. -Above ten lakh and upto twenty lakh rupees 500 STATE COMMISSION6. - Above twenty lakh and upto fifty lakh 2000 rupees7. - Above fifty lakh and upto one crore rupees 4000 NATIONALCOMMISION8. - Above one core rupees 5000
  9. 9. How to file a complaint The name , description and address of the complainants and the opposite party. The facts relating to complaint and when and where it arose Documents in support of allegations in the complaint The relief which the complainant is seeking The complaint should be signed by the complainant or his authorised agent.
  10. 10. Remedial actions To remove the defect pointed out To replace the goods with new goods of similar description. To return to the complainant the price Not to offer the hazardous goods for sale To discontinue the unfair trade practice To withdraw the hazardous goods from being offered for sale To provide for adequate costs to parties To remove the defects or deficiencies in the services in question.
  11. 11. Suggestions leading to betterconsumer protection There should be more and more awareness on the part of consumers. More and more NGO’s ,civil society organisations should come forward The consumer should lodge a specific complaint with supporting information The consumer should try to understand the view-point of the seller before making a complaint.