1. Department of the Government of
India, under the Ministry of Railways.
2. Indian Railways has a total state
3. Railways were first introduced to
India in 1853.
4. The routes cover a total length of
more than 63,327 km (39,500 miles).
1. Data processing centers were created
way back in the 60’s.
2. The legacy systems like Pay roll
systems, inventory management and
operating statistics were involved.
3. There were many attempts to create
Human Resource Management, and
office applications for automation.
Objectives of using Information Technology
in Indian Railways can be classified as:
1. Reduce cost.
2. Reduce burden on staff.
3. Improve efficiency.
4. Provide better Customer Service
1. Increasing number of passengers /
2. Unavailability of easy, correct &
timely access to information.
3. Inefficient management of resources.
4. Poor Customer Service/Satisfaction.
Centre for Railway Information Systems (CRIS)
was established in 1986, started functioning from
It is an autonomous organization headed by a
Engaged in development of major computer systems
on the Railways.
Works with the Indian Railways to build new
products or services and to implement prudent
business and technology strategies in today's
dynamic digital environment.
The following are the main projects that are
handled by CRIS:
Freight Operation Information System (FOIS)
Passenger Reservation System (PRS)/ Alpha
National Train Enquiry System (NTES)
Booking of Tickets on Internet
Integrated Coaching Management System (ICMS)
Unreserved Ticketing System (UTS)
Information Systems (FOIS)
An on line real time
system for management
control of freight
Foundations for a
•PRS started in 1985 as a pilot project in New Delhi
•Internet booking of tickets was started In August
•TATKAL has been converted from a separate coach
to a normal Quota and enabled for all trains in 2004
•Internet booking timings extended to 4:00 a.m. –
11:30 p.m. from March 2005.
•It is capable of providing reservations for 22 hours
3.National Train Enquiry
•Platform berthing of passenger trains
•Arrival and departure of passenger trains
•Facilities available at various stations ( e.g.
•To make above information available on
This offers customers the convenience of
reserving tickets from the comfort of their
Updated time to time
Contain information about the train,
passenger, reservation, fares, concessions.
Authentication is done through security
Facility to purchase Unreserved Ticket
of the date of journey.
Passengers can cancel their tickets one
day in advance of the journey from any
station provided with a UTS counter.
Tickets available from any station to any
Allow Indian Railways to plan extra trains
and coaches as per trend of sales
registered in the system.
To the Passengers
To the Passengers . . . Transparency Universal
counters for booking Instant update of status
Instantaneous enquiry Reduced waiting time
Reservation available at a number of locations in the
country Customer satisfaction
To the Railways
To the Railways . . . Increased efficiency Optimal
utilization of berths Real time availability of
Accounting Reports Planning through MIS reports
Analysis of traffic pattern for better overall planning
Reduction in Revenue losses Saving on Manpower
Eliminate possibilities of fraud
The Indian railways are making an effort to
use IT for not only higher profitability but
also for better customer facilities which will
also indirectly lead to higher profits. This is
all made possible by IT.