Submitted By:
Shruti Saini
Swena Dhar
Vibha Chaudhary
Yashi Pandey
INTRODUCTION
1. Department of the Government of
India, under the Ministry of Railways.
2. Indian Railways has a total stat...
HISTORY
1. Data processing centers were created
way back in the 60’s.
2. The legacy systems like Pay roll
systems, invento...
OBJECTIVES
Objectives of using Information Technology
in Indian Railways can be classified as:
1. Reduce cost.
2. Reduce b...
PROBLEMS
1. Increasing number of passengers /
customers.
2. Unavailability of easy, correct &
timely access to information...
1.

2.

3.
4.

Centre for Railway Information Systems (CRIS)
was established in 1986, started functioning from
July 1987.
...
The following are the main projects that are
handled by CRIS:
 Freight Operation Information System (FOIS)
 Passenger Re...
1.Freight Operations
Information Systems (FOIS)
An on line real time
system for management
and
control of freight
traffic
...
2.Passenger Reservation
System (PRS)
•PRS started in 1985 as a pilot project in New Delhi
•Internet booking of tickets was...
3.National Train Enquiry
Service (NTES)
•Platform berthing of passenger trains
•Arrival and departure of passenger trains
...








This offers customers the convenience of
reserving tickets from the comfort of their
homes.
Updated time to ti...





Punctuality Module
Coaching Stock Module
Coaching Maintenance Module
Time Tabling Module
Facility to purchase Unreserved Ticket
of the date of journey.
 Passengers can cancel their tickets one
day in advance of...




To the Passengers
To the Passengers . . . Transparency Universal
counters for booking Instant update of status
Insta...
The Indian railways are making an effort to
use IT for not only higher profitability but
also for better customer faciliti...
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  1. 1. Submitted By: Shruti Saini Swena Dhar Vibha Chaudhary Yashi Pandey
  2. 2. INTRODUCTION 1. Department of the Government of India, under the Ministry of Railways. 2. Indian Railways has a total state monopoly. 3. Railways were first introduced to India in 1853. 4. The routes cover a total length of more than 63,327 km (39,500 miles).
  3. 3. HISTORY 1. Data processing centers were created way back in the 60’s. 2. The legacy systems like Pay roll systems, inventory management and operating statistics were involved. 3. There were many attempts to create Human Resource Management, and office applications for automation.
  4. 4. OBJECTIVES Objectives of using Information Technology in Indian Railways can be classified as: 1. Reduce cost. 2. Reduce burden on staff. 3. Improve efficiency. 4. Provide better Customer Service
  5. 5. PROBLEMS 1. Increasing number of passengers / customers. 2. Unavailability of easy, correct & timely access to information. 3. Inefficient management of resources. 4. Poor Customer Service/Satisfaction.
  6. 6. 1. 2. 3. 4. Centre for Railway Information Systems (CRIS) was established in 1986, started functioning from July 1987. It is an autonomous organization headed by a Managing Director. Engaged in development of major computer systems on the Railways. Works with the Indian Railways to build new products or services and to implement prudent business and technology strategies in today's dynamic digital environment.
  7. 7. The following are the main projects that are handled by CRIS:  Freight Operation Information System (FOIS)  Passenger Reservation System (PRS)/ Alpha Migration (CONCERT)  National Train Enquiry System (NTES)  Booking of Tickets on Internet  Integrated Coaching Management System (ICMS)  Unreserved Ticketing System (UTS)
  8. 8. 1.Freight Operations Information Systems (FOIS) An on line real time system for management and control of freight traffic FOIS User driven design and implementation Foundations for a total logistics system
  9. 9. 2.Passenger Reservation System (PRS) •PRS started in 1985 as a pilot project in New Delhi •Internet booking of tickets was started In August 2002. •TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004 •Internet booking timings extended to 4:00 a.m. – 11:30 p.m. from March 2005. •It is capable of providing reservations for 22 hours per day.
  10. 10. 3.National Train Enquiry Service (NTES) •Platform berthing of passenger trains •Arrival and departure of passenger trains •Facilities available at various stations ( e.g. retiring rooms) •Railway Rules •To make above information available on internet
  11. 11.     This offers customers the convenience of reserving tickets from the comfort of their homes. Updated time to time Contain information about the train, passenger, reservation, fares, concessions. Authentication is done through security password checking.
  12. 12.     Punctuality Module Coaching Stock Module Coaching Maintenance Module Time Tabling Module
  13. 13. Facility to purchase Unreserved Ticket of the date of journey.  Passengers can cancel their tickets one day in advance of the journey from any station provided with a UTS counter.  Tickets available from any station to any station.  Allow Indian Railways to plan extra trains and coaches as per trend of sales registered in the system. 
  14. 14.   To the Passengers To the Passengers . . . Transparency Universal counters for booking Instant update of status Instantaneous enquiry Reduced waiting time Reservation available at a number of locations in the country Customer satisfaction To the Railways To the Railways . . . Increased efficiency Optimal utilization of berths Real time availability of Accounting Reports Planning through MIS reports Analysis of traffic pattern for better overall planning Reduction in Revenue losses Saving on Manpower Eliminate possibilities of fraud
  15. 15. The Indian railways are making an effort to use IT for not only higher profitability but also for better customer facilities which will also indirectly lead to higher profits. This is all made possible by IT.

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