Compact yet comprehensive knowledge about conflict management, bargaining and negotiations. All you need to know to understand Conflict its levels, resolution styles, dos and donts
2. TRAINERS FOR THE DAY
NEHA PATIL
PRERNA THAKKAR
SHRADDHA JADHAV
SUNAINA BHAT
CONFLICT MANAGEMENT
3. Learning objectives
Help understand what conflict is and how
conflicts arise.
Introduce different types of conflict, and
different styles of handling conflicts.
Help understand conflict management
and resolution.
Do’s and don’ts of conflict
CONFLICT MANAGEMENT
4. WHAT IS CONFLICT?
A perceived incompatibility of interests
CONFLICT MANAGEMENT
7. INTRAPERSONAL CONFLICTS
Within the individual
Thoughts, values, emotions
When these are resolved,
one is in a position to address
interpersonal conflicts
CONFLICT MANAGEMENT
8. INTERPERSONAL CONFLICTS
Between two
individuals
varied personalities
which usually results to
incompatible choices
and opinions.
CONFLICT MANAGEMENT
9. INTRAGROUP CONFLICT
Among individuals within a
team
Incompatibilities and
misunderstandings among
these individuals
Arises from interpersonal
disagreements
CONFLICT MANAGEMENT
10. INTERGROUP CONFLICTS
When a misunderstanding
arises among different
teams within an
organization
Varied sets of goals and
interests
Competition also
contributes for intergroup
conflict
CONFLICT MANAGEMENT
12. ACCOMODATING
Deals with the problem with
an element of self-sacrifice
An individual sets aside his
own concerns to maintain
peace in the situation
CONFLICT MANAGEMENT
13. AVOIDING
There is withdrawal from
the conflict
Problem is being dealt
with through a passive
attitude
Individuals end up
ignoring the problem,
thinking that the conflict
will resolve itself
CONFLICT MANAGEMENT
14. COLLABORATING
Aims to find a solution to the
conflict through cooperating
with other parties involved
Coming up with a successful
resolution creatively, without
compromising their own
satisfactions.
CONFLICT MANAGEMENT
21. Planning to negotiate
Establish your objectives and other party’s
objectives
Frame negotiation
Identify areas of agreement
Trouble shoot disagreements
Agreement and close
CONFLICT MANAGEMENT