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Conflict management

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Compact yet comprehensive knowledge about conflict management, bargaining and negotiations. All you need to know to understand Conflict its levels, resolution styles, dos and donts

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Conflict management

  1. 1. TRAINING PROGRAM
  2. 2. TRAINERS FOR THE DAY NEHA PATIL PRERNA THAKKAR SHRADDHA JADHAV SUNAINA BHAT CONFLICT MANAGEMENT
  3. 3. Learning objectives  Help understand what conflict is and how conflicts arise.  Introduce different types of conflict, and different styles of handling conflicts.  Help understand conflict management and resolution.  Do’s and don’ts of conflict CONFLICT MANAGEMENT
  4. 4. WHAT IS CONFLICT?  A perceived incompatibility of interests CONFLICT MANAGEMENT
  5. 5. Causes of conflict CONFLICT MANAGEMENT
  6. 6. LEVELS OF CONFLICTS Intrapersonal Interpersonal Intragroup Intergroup CONFLICT MANAGEMENT
  7. 7. INTRAPERSONAL CONFLICTS Within the individual  Thoughts, values, emotions  When these are resolved, one is in a position to address interpersonal conflicts CONFLICT MANAGEMENT
  8. 8. INTERPERSONAL CONFLICTS  Between two individuals varied personalities which usually results to incompatible choices and opinions. CONFLICT MANAGEMENT
  9. 9. INTRAGROUP CONFLICT  Among individuals within a team  Incompatibilities and misunderstandings among these individuals  Arises from interpersonal disagreements CONFLICT MANAGEMENT
  10. 10. INTERGROUP CONFLICTS  When a misunderstanding arises among different teams within an organization  Varied sets of goals and interests  Competition also contributes for intergroup conflict CONFLICT MANAGEMENT
  11. 11. CONFLICTS MANAGEMENT STYLES CONFLICT MANAGEMENT
  12. 12. ACCOMODATING  Deals with the problem with an element of self-sacrifice  An individual sets aside his own concerns to maintain peace in the situation CONFLICT MANAGEMENT
  13. 13. AVOIDING  There is withdrawal from the conflict  Problem is being dealt with through a passive attitude  Individuals end up ignoring the problem, thinking that the conflict will resolve itself CONFLICT MANAGEMENT
  14. 14. COLLABORATING  Aims to find a solution to the conflict through cooperating with other parties involved  Coming up with a successful resolution creatively, without compromising their own satisfactions. CONFLICT MANAGEMENT
  15. 15. COMPROMISING Mutual give-and-take scenario One party is willing to sacrifice their own sets of goals as long as the others will do the same CONFLICT MANAGEMENT
  16. 16. COMPETING Involves authoritative and assertive behaviours Here, the aggressive individual aims to instil pressure on the other parties to achieve a goal CONFLICT MANAGEMENT
  17. 17. BARGAINING An agreement between parties settling what each shall give and take or perform and receive in a transaction CONFLICT MANAGEMENT
  18. 18. Steps in Bargaining  Separate people from the problem  Focus on interests, not positions  Invent options for mutual gains CONFLICT MANAGEMENT
  19. 19. NEGOTIATION Negotiation is about getting the best possible deal in the best possible way CONFLICT MANAGEMENT
  20. 20. Planning to negotiate  Establish your objectives and other party’s objectives  Frame negotiation  Identify areas of agreement  Trouble shoot disagreements  Agreement and close CONFLICT MANAGEMENT
  21. 21. CONFLICT MANAGEMENT

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