Future of Libraries

628 views

Published on

How the library world is changing for front line services and beyond.

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
628
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
28
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Future of Libraries

  1. 1. The Future of Libraries:How Libraries Today areChanging for the BetterMonica HarrisCustomer Service ManagerOak Park Public LibraryOak Park, ILReaching Forward, May 2013
  2. 2. "We must welcome the future, remembering that soon itwill be the past; and we must respect the past,remembering that it was once all that was humanlypossible." - George Santayana
  3. 3. What isdifferent?
  4. 4. What isdifferent?What is thesame?
  5. 5. Idea Connector
  6. 6. How isdoingbusinesschanging?
  7. 7. World of Beer and Loyalty Clubs
  8. 8. Square Payment
  9. 9. Strawberry Tree solar powered public charging trees developed by University of Belgrade
  10. 10. What arelibrariesdoing?
  11. 11. "It used to be that there was lots of time,but the information was limited. Youwould go to the library, it might take awhile, but thats where all theinformation was. Now, its just theopposite. Information is everywhere, butnobody has any time.The rules have changed."
  12. 12. MacBook Dispenser at Drexel University Library in Philadelphia
  13. 13. Westport Public Library Makerspace
  14. 14. What does the libraryof the future look like?
  15. 15. Case Study 1:Anythink Librariesin suburban Denver, CO
  16. 16. Core Competencies of all Anythink Employees• I am customer focused.• I am cooperative and a collaborator.• I am understanding and compassionate.• I am a self-starter and have a strong work ethic.• I am flexible and embrace change.• I am an effective communicator.• I am a problem solver.• I am responsible and honest.• I am emotionally mature.• I am a continuous learner.• I am an innovator.• I am a leader.• I am an Anythinker.
  17. 17. ShelverbecomesWrangler:part productplacement, partinventory control, partdisplay technician
  18. 18. Library Assistant/CircDeskbecomesConcierge:part customer service,part technologytroubleshooting,partproduct promotion
  19. 19. LibrarianbecomesGuide:part customereducation, partreference advocate,part event planning
  20. 20. Case Study 2:Oak Park Public Libraryin Oak Park, IL
  21. 21. 2010
  22. 22. Focused on People
  23. 23. Focused on Materials
  24. 24. Focused on Materials - 2013
  25. 25. 2011
  26. 26. 2012
  27. 27. Why is gettingparticipatoryimportant?
  28. 28. traditional
  29. 29. participatory
  30. 30. How do we designthis?
  31. 31. Ask fortheirfeedback
  32. 32. Santa Cruz Museum of Art and History
  33. 33. Santa Cruz Museum of Art and History
  34. 34. Offercontests,games, andopportunitieswith intrinsicvalue
  35. 35. We worked onConnection
  36. 36. We created the:
  37. 37. oppl.org/events/idea-box
  38. 38. Why SupportStaff is ourBiggestBrand Asset.
  39. 39. Questions?Monica HarrisCustomer Service ManagerOak Park Public LibraryOak Park, ILEmail: mharris@oppl.orgTwitter: @showlola

×