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Effective communication how & why


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Effective communication how & why

  1. 1. Effective Communication- How & Why
  2. 2. WARNING Brain at work
  3. 3. Effective Communication- How & Why
  4. 4. Session 1: How Session 2: Why Five essential communication practices of effective leaders are : - Mind the say-do gap - Make the complex simple - Find your own voice - Be visible - Listen with your eyes as well as your ears
  5. 5. How exactly the communication process works? Receiver Encoding A 4 J Decoding ‘ - 90% of communication effectiveness is based on non-verbal cues. http: //www. dowjones. com/ factiva/ institutefiles/ Factiva-Effective-Communication-Knowledge-Profsmfi
  6. 6. T , Source Receiver Encoding . f . i Decoding n~*‘: munim’rinn effectiveness is hnserl nn hflh-l
  7. 7. Encoding
  8. 8. Decoding
  9. 9. Receiver
  10. 10. Six Parts of communicating effectively are as follows: - Set the environment right - Organize your Communication - Communicate with speech - Communicate with body language - Communicate effectively in conflict - Conversation help
  11. 11. For any type of communication we need to deal with few skills which will make a communication process effective, namely: - Speaking Skills - Listening Skills - Reading Skills - Writing Skills - Feedback In a survey conducted by QS Intelligence Unit(MSU) on Indian recruiting giants likes of TCS, lnfosys, Wipro and others from IT sector give more weightage to communication skills as compared to their global C0unte| ’p(]| ’tS_ QS-Global Employer Survey Report 2011
  12. 12. How to be an effective speaker and acquire effective speakings skills? ~ Make your eye contact with audience - Have a point and stick to it - Speak clearly «- Adjust your speech according to your audience - Don't use one tone in whole speech - Don't patronize «- Be interesting «- Be polite and use your hands http: //www. wikihowcom/ Be-a-good-Speaker
  13. 13. Communication Styles Defined:
  14. 14. How to be an effective listener and acquire effective listening skills? - Listen with open mind - Avoid comparing your personal experiences to that of speaker - Maintain eye contact - Sympathize and follow up with the speaker - Knowing what to say - Reassure speaker of your confidentiality - Use appropriate body body posture http: //www. wikihow. com/ Sample/ Listening-Tips Hill]
  15. 15. Don ’t Eliminate distractions and make eye contact Stare so intently that you make the speaker with the speaker. uncomfortable. Nod or use other cues to show you're Interrupt or change the subject. listening. Show empathy. Share your own related stories unless you're asked. Listen objectively while the person is Plan your own response while they are speaking. speaking and fail to hear everything. Follow the speaker's lead regarding how Pry, or try to get the speaker to divulge things much they wish to reveal. that are too personal. Restate the speaker's points, if needed, to Continuously repeat the speaker word-for- make sure you understood correctly. word. Ask questions to prompt the speaker to think Offer your own opinions, unless you have about possible alternatives. expertise that will help provide a solution. Encourage the speaker and be optimistic. Be unrealistic or offer false enthusiasm. Ensure confidentiality. Repeat to anyone what you were told in secrecy.
  16. 16. listen IIIB
  17. 17. How to be an effective reader and acquire effective reading skills? - Previewing -» Predicting - Skimming and scanning ~ Guessing from context - Paraphrashing http: /[www. nclrcorgzessentialszreading/ stratreadhtm ""2."i“1“_fi§"‘
  18. 18. Color Block white Black Blue Red Pink
  19. 19. F h I WWW. W|l(| h W. ITI B - - - K I’ How to acquire effective writing skills? - Practice your writing(Write everyday, Cha| |enge yourself) - Learning Vital Ski| |s(Expand your vocabulary, Learn Grammar, Read as much as you can, Try to evolve your writing style according to situation ) - Use concrete language instead of the vague one - Completing a written communication from start to finish(Do brainstorming before writing, make a rough draft before writing, Rewrite- rewrite—rewrite) h : //www. wikih w. m/ B — - —Wri r
  20. 20. iii‘1o3-m1L-1:4.-11:; .r: -‘minimmamanuaiada. :i1u1luq. -Laaomnumllancm >4 IA x 1 'VAVAVAVr77AVAVAVAVAVAVAVt. V.£VAVA an EEEEEEB§B§EEH
  21. 21. How can we develop good feedback skills? - Focusing on the specific behaviors - Keep feedback impersonal - Keep feedback goal oriented - Make feedback time oriented - Ensure understanding of the feedbacklconstructive and destructive) - Direct negative feedback towards the behavior recipient can control h : www. ex| rehr. r rile Per rmneA ri | Dv| in F k ki| |.hmI
  22. 22. Why? Communication skills today have become imperative to functioning in life and reasons for having your communication to be effective are: - To reach consensus and build harmony. - Effective communication looks for a common ground, negotiation points and areas of specific importance to other person. - Effective communication leads to flow of ideas in the conversation in more free and smooth manner. - Effective communication reduces stress of the situation and provides better ideas as well as better solutions.
  23. 23. ,7 http: //smallbusinesschron. com/ effe_c1ive-communication-imp_ortant—businesses—1339.html ( C D When people aren't communicating effectively: - They may face problem in spending more time in conveying pertinent information - Communication that is not effective is never a communication, it is rather miscommunication - According to a global study sponsored by Siemens Enterprise Communications, conducted by SIS International Research, on average, 70 percent of employee respondents of small and medium businesses (SMBs) with up to 400 employees said they spend 17.5 hours each week addressing the "pain points" caused by communication's barriers and latencies. http: //| ogosnoesis_com/ why-invest—in—effective-business-communication F":
  24. 24. C E Towers Watson's 2009/2010 Communication ROI Study Report on the organizations having more then 10000 employees globally, "Capitalizing an Effective Communication" found, "Companies that communicate with courage, innovation and discipline, especially during times of economic challenge and change, are more effective at engaging employees and achieving desired business results. " They discovered that most effective communicators had 47 percent higher total returns to shareholders over a five-year span than the least effective communicators http: //smaIIbusiness. chron. com/ eftective-communication—impprtant-businesses-1339.html / é ? n. Ulllann nnnnln nrnr'+ rnnnrnn II‘: I'I'I‘l'; Pl'I' nF*Fnr'HunIu- il l
  25. 25. Cost which even businesses may have to pay if communication is not effective: - Inefficient coordination - Waiting for information - Unwanted communication - Customer complaints - Barrier to collaborations According to a survey conducted by Business Today on Indian banking Industry, they can save as much as 20 percent of hidden costs due to fragmented and ineffective communications by improving communication skills in your leaders and employees. It's clear that investing in developing effective business communication will yield a significant return on investment. http_: [/www. ho| me5reporL; om/ Qpinion—info/10_6£i5/The—Co51—Qf—PQor—C_ommunica_fl9ns. qspx
  26. 26. Thank You For Watching My Prezi
  27. 27. Effective Communication- How & Why
  28. 28. Effective Communication- How & Why