Continuous Improvements is the goal dear to everyone however traditionally governed organisations struggle to achieve meaningful enterprise wide improvement due to cultural and structural constraints. Often top down change initiatives and projects are launched with grand improvement goals without understanding the constraints of the existing system and implications for the wider organisation.
In this case study based presentation I want to share the experience of designing and implementing a Continuous Improvements program at one of the major utility company within Melbourne. This program has disrupted the way people do their work.
Eight business units and 7 IT delivery groups linked to this new system to do their work in a collaborative and transparent manner, thus increasing the trust between business and IT. Within first 4 months of introduction, this program reduced a growing backlog of IT wide system change requests by 70%.
This program is now being operationalised within the organisation while providing many learnings for the management and opening new management possibilities for future.