6. Indian Airlines focused primarily on Domestic routes.
Indian Airlines was state-owned, and was administrated
by the Ministry of Civil aviation.
It was one of the two flag carriers of India, other being
Air India.
Eight pre-Independence domestic airlines,
Deccan Airways, Airways India, Bharat Airways,
Himalayan Aviation, Kalinga Airlines, Indian National
Airways and Air Services of India and the Domestic
wing of Air India, were merged to form the new
domestic national carrier Indian Airlines Corporation.
Key Points
7. + =
On July 15, 2007 Air India (AI) and Indian Airlines
(IA) were merged to form a new company called Air
India under the National Aviation
Company of India Ltd. (NACIL)
12. Primary Hubs
•Chhatrapati Shivaji International Airport (Mumbai)
•Indira Gandhi International Airport (Delhi)
Secondary hubs
•Chennai International Airport (Chennai)
•Netaji Subhash Chandra Bose International Airport (Kolkata)
Focus cities
•Bengaluru International Airport (Bengaluru)
•Cochin International Airport (Kochi)
•Rajiv Gandhi International Airport (Hyderabad)
•Sardar Vallabhai Patel International Airport (Ahmedabad)
HUBS
13. SUBSIDIARIES
Air India Cargo
Air India Regional
Air India Express
Air India Charters Limited
Air India Air Transport Services
INVOLVEMENT IN SPORTS
Air India football Club
Air India cricket team
Air India hockey team
14. In the year 1938 Tata Air Services was renamed as
Tata Air Lines.
After World War II regular commercial service was
restored in India and Tata Airlines became a public
limited company on 29 July 1946 under the name Air
India
On 25th August, 1953 all domestic services were
transferred to Indian Airlines.
On 27 February 2011, Air India and Indian Airlines
merged along with their subsidiaries to form Air India
Limited.
KEY POINTS
15. Destinations
• Air India serves 49 domestic destinations and 26
international destinations in 19 countries across
Asia, Europe and North America.
• Its capacity has increased to 1312 destinations. Any
passenger can travel to any of the destinations
within the member airlines, having ticket from Air
India.
• No. of passengers have increased from 37000 per
day ,to 50,000 passengers per day.
16. Reasons Leading to Merger
Escalating costs of Aviation Turbine Fuel (ATF)
Immense competition from private and low cost airlines
Increased cost pressures due to acquisition of additional
aircraft
Leadership crisis due to frequent change of the chairman-
cum-managing director
Air India could not fully use the bilateral rights unlike
foreign airlines which took maximum advantage
Declining passenger traffic in the premium class
17. What the merger tried to achieve
Economies of scale in areas such as maintenance, ground
operations, the use of landing slots and parking rights etc
Volume Discounts in areas such as fuel purchase, insurance
Increased fleet size such that the combined fleet was of over
120 aircraft, currently over 150 aircraft, placing it among the top
10 airlines in Asia, and the top 30 in the world
Hub and spoke system which could be achieved by the
merger of the international and domestic airlines
Leverage and pool-in of resources such as manpower,
infrastructure and assets, better aircraft and resource allocation
Star Alliance membership (Air India has been invited to join
the 21 member consortium)
18. Challenges and Obstacles
Employee opposition due to fear of retrenchment, and
redundancy of roles.
Union issues and distrust as both companies had strong
unions which would oppose any kind of wage and operational
changes.
Operational differences as both the airlines followed
completely different pay structures and airline routes which
could result in a conflicts of interests situation.
Different fleet compositions of the airlines would create
complications in inventory management, maintenance, repair
establishments, and pilot training.
19. Post Merger Problems
Incomplete integration of official positions, of IT systems and as
well as infrastructure due to different aircraft flown by the two
companies, and inability of employee unions to accept merger
Decline of customer service due to integration issues
Ballooning of losses due to
o increasing prices of ATF
o decreased passenger traffic during recession
o unnecessary and costly acquisition of aircraft fleet
Leadership crisis continues due to frequent change of CEOs (4
different CEOs in last 2 years)
Increased competition from domestic airlines as well as
international airlines due to unfavorable government policies
22. Growth Policies
In annual budget 2012, central govt. announced Rs 30,000 Crore for
rejuvenating he company from recession up to year 2020. Air India
received:
Rs 12000 cr in 2013
Rs 6000 cr in 2014
Air India has deducted 25% of the salary of each & every employee.
All types of programs, ceremonies and functions has been declined.
Finance is being planned to be utilized on infrastructural
developments.
23. Future Policies
• On September,2014 it was decided to form a trust called ‘ Real
estate investment trust’ which shall manage the all the static
property of the Air India.
• Air India has property of worth Rs 18500 Crore spreader all over
the world.
• R. E. I. T shall give its property on lease or rent to private
owners to raise income on regular basis. According to Airport
officials, it will certainly help to maximum utilization and regular
maintenance of available resources ( and properties) and
increase the revenue.
24.
25.
26.
27. Model : Air India Flight 855
Date : 01-01-1978
Place : Arabian Sea, near
Bombay
Passengers : 190
Crew : 23
Survived : 0
Flight Accident
28. Model : Air India Express
Flight 812
Date : 22 May 2010
Summary : Runway overrun due
to pilot error
Place : Mangalore international
Airport
Passengers : 160
Survivors : 8
Flight Accident
29. Institutional Structure
CMD
JOINT MD
FUNCTIONAL DIRECTOR
EXECUTIVE DIRECTOR
GENERAL MANAGER
AGM
AT DEPARTMENT LEVEL
Senior Manger
Manger
Deputy Manger
Assistant Manger Asst. Manger Officer
Asst. OfficerSupervisorAsst. SupervisorEmployees
30. Departments
Personnel Department
Commercial Department
Finance Department
Medical Department
Security Department
Material management Department
Engineering Department
Inflight services Department
Planning Department
Corporate Affairs
Vigilance Department
33. Strengths
Strong Backing by the government of India
Brand New Fleet of aircraft. 108 fleets.
Known for its unique and high quality "Maharaja" advertising.
Weaknesses
Poor Management decisions
Labour Problems
Financial Crisis leading to payment issues of employees
High Cost structure
34. Opportunities
Domestic Market Growth
Dedicated set of customers.
Expansion of routes and international destinations
Target low income groups
Threats
Rising Labour Costs
Rising Fuel Costs
Price Wars
Terrorist Threats
35. Services
• Flying Returns is Air India's frequent
flyer programme. The programme is
also shared by all other Air India Limited carriers.
• Business Class seats on board the Boeing 777-
300ER
• Premium lounges
• High Class Cabins
• In flight entertainment
36. Awards And Recognitions
• World's first all-jet airline- June 1962
• World's largest operator of Airbus A310-300
• Air India's security department became the first
aviation security organisation in the world to acquire
ISO 9002 certification (31 January 2001).
• Preferred International Airline award for travel
and hospitality from Awaz Consumer Awards 2006