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IKEA Employee Digital Tool

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Created in 3 days as part of coursework for Hyper Island UX Lab, together with team members Angela Kara Tan and Ena Lim.

Published in: Design
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IKEA Employee Digital Tool

  1. 1. A BRIEF RECAP Redesign our co-worker handbook to enhance and support the new starter experience
  2. 2. OUR OBJECTIVE Empower new co-workers to take charge of their growth in IKEA.
  3. 3. OUR OBSERVATIONS IKEA is looking to invest in enterprise handheld devices in the near future Need for open and direct communication between all levels of hierarchy Source:
  4. 4. THE INSIGHT IKEA needs a crowdsourced digital platform that provides a support system for co-workers and improves job satisfaction and brand alignment.
  5. 5. = Tinder (Swedish)
  6. 6. Fnöske A mobile task-management tool that supports the existing ‘Foundation Level’ starter handbook A journey map for each employee to visualise their career checkpoints A community that allows co-workers to build on existing knowledge What is it?
  7. 7. Fnöske How does it work?
  8. 8. fnöske
  9. 9. fnöske Employee ID Password LOGIN Day One Induction
  10. 10. fnöske 123456 XXXXXX LOGIN Day One Induction
  11. 11. fnöske 6 November, Thursday Meet the team IKEA Store Tour Company Values 7 Nov + 10 Nov + 11 Nov + 12 Nov + 13 Nov + Task List Supports handbook
  12. 12. fnöske 6 November, Thursday Meet the team IKEA Store Tour Company Values 7 Nov + 10 Nov + 11 Nov + 12 Nov + 13 Nov + Task List Supports handbook
  13. 13. fnöske 6 November, Thursday Meet the team IKEA Store Tour Company Values 7 Nov + 10 Nov + 11 Nov + 12 Nov + 13 Nov + Task List Supports handbook
  14. 14. fnöske 6 November, Thursday Meet the team IKEA Store Tour Company Values Type 7 Nov + 10 Nov + 11 Nov + 12 Nov + 13 Nov + Task List Supports handbook Add your own tasks!
  15. 15. fnöske 6 November, Thursday Meet the team IKEA Store Tour Company Values Clarify personal details with HR 7 Nov + 10 Nov + 11 Nov + 12 Nov + 13 Nov + Task List Supports handbook Add your own tasks!
  16. 16. fnöske 6 Nov + 7 Nov + 10 Nov + 11 November, Tuesday Customer Management Workshop Bathroom Induction Week One Journal 12 Nov + 13 Nov + Task List Supports handbook Add your own tasks!
  17. 17. Push Notification
  18. 18. Push Notification
  19. 19. fnöske Search Hot New Trending Q: What is the optimal material for mould prevention? Q: What are the delivery charges? Q: How do I apply for the IKEA FAMILY card? Q: Where can I get a copy of the IKEA catalogue? Q: Does IKEA have an online store? Q: What are IKEA’s opening hours? Q: Can IKEA help me plan my room? Q: Where did IKEA originate from? Library FAQs
  20. 20. fnöske Search Hot New Trending Q: What is the optimal material for mould prevention? Q: What are the delivery charges? Q: How do I apply for the IKEA FAMILY card? Q: Where can I get a copy of the IKEA catalogue? Q: Does IKEA have an online store? Q: What are IKEA’s opening hours? Library FAQs Add to Favorites
  21. 21. fnöske Search Hot New Trending Q: What is the optimal material for mould prevention? Q: What are the delivery charges? Q: How do I apply for the IKEA FAMILY card? Q: Where can I get a copy of the IKEA catalogue? Q: Does IKEA have an online store? Q: What are IKEA’s opening hours? Q: Can IKEA help me plan my room? Q: Where did IKEA originate from? Library FAQs
  22. 22. fnöske Search Bedroom Hot New Trending Bathroom Q: What is the optimal material for mould prevention? Living Room Kitchen Children’s IKEA Q: What are the delivery charges? Q: How do I apply for the IKEA FAMILY card? Q: Where can I get a copy of the IKEA catalogue? Q: Does IKEA have an online store? Q: What are IKEA’s opening hours? Q: Can IKEA help me plan my room? Q: Where did IKEA originate from? Library FAQs Search function
  23. 23. fnöske Search Bedroom Hot New Trending Bathroom Q: What is the optimal material for mould prevention? Living Room Kitchen Children’s IKEA Q: What are the delivery charges? Q: How do I apply for the IKEA FAMILY card? Q: Where can I get a copy of the IKEA catalogue? Q: Does IKEA have an online store? Q: What are IKEA’s opening hours? Q: Can IKEA help me plan my room? Q: Where did IKEA originate from? Library FAQs Search function
  24. 24. fnöske Guarantee Search Results Under ‘Bedroom’ category X How long is this guarantee valid? The guarantee for PAX/KOMPLEMENT wardrobes and interior fittings remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase. What is covered under this guarantee? This guarantee applies to domestic use only and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings: • Frames • Doors • Hinges • Sliding door mechanism • Drawer gliders • Shelves and clothes rails Library FAQs Search function
  25. 25. fnöske Syahidah Johari Junior Cashier Favorites Q&As MILESTONES 23 mins ago You liked an answer in ‘TV and Media Furniture’. 1 day go You added ‘What is the optimal material for mould prevention’ to your favorites. 1 day ago Congrats! You completed your 1st month review! Dashboard Quick access buttons Snapshot of milestones
  26. 26. fnöske Answers to your brief and more
  27. 27. fnöske BENEFITS • Every employee now has their own journey map, integrated in a master system where HR can identify individuals with more expertise and experience. • Empower workers to be proactive about their career growth, thereby allowing IKEA an opportunity to connect with co-workers on a deeper level.
  28. 28. fnöske CONSIDERATIONS • Older workers might not be as engaged with the app • Smartphone use in Malaysia and Thailand are not as common as in Singapore
  29. 29. Thanks for listening. Hej då!

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