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Shift Happens: ROI Measure What Matters Most


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James Feldman of Shift Happens' speech for Meeting Place Mexico 2011 in Puerto Vallarta Mexico. Given to meeting planners and members of the hospitality industry in Mexico to show that ROI isn't just your Return on Investment in terms of capitol, but also your ROI in terms of customer care, repeat business, employee retention, etc. This presentation has some Spanish subtitles.

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Shift Happens: ROI Measure What Matters Most

  1. 1. Customized ROI:Measuring What Matters Most<br />Midiendo lo queval mas<br />
  2. 2. How am I going to make you a ROCK STARto your CEO?<br />Como tevoy a aserunaestrella de rock para to jefe?<br />
  3. 3. To survive change we must innovate…<br />Forget everything we know<br />Live in the future<br />Appreciate WISDOM<br />Forget permanence <br />Change ourfocus<br />Get excited and accept risk<br />Think ‘Clear and Present’ Opportunities<br />Para sobrevivirdebemoscambir…<br />
  4. 4. Expand your audience<br /><ul><li>Old model was a physical presence at the main venue.
  5. 5. New model is that experience extends to Regional Hubs and Small Group Sites.
  6. 6. They want a choice.
  7. 7. They want to be engaged.</li></ul>Abretuaudencia<br />
  8. 8. The internet has changed the way we do things. <br />Visualization overshadows all other senses.<br />The more you engage actively with the participants the more knowledge is created.<br />El internet asecambioscomonosotrosasemoscosas.<br />
  9. 9. You need to prove ROI.Technology can help.<br />Debesprobarte el ROI.<br />Technologiatepuedeayudar.<br />
  10. 10. Participatory learning for audience type:<br />Complexity of event<br />One hour seminar is less complex than a three-day conference<br />More Horizontal Structures<br />Peer to peer<br />More collaboration<br />Informal and Formal Opportunities<br />Preparte y aprendeparatipoaudencia:<br />
  11. 11. What are the barriers?<br />It’s a shift… and how you change depends on your audience.<br />Organizers releasing control and letting things grow organically.<br />Money is always an issue.<br />Interdisciplinary ground rules.<br />Quales son tusbarreras?<br />
  12. 12. Why do we focus on education and talking heads?...and passive listeners?<br />Industry & styles all SHIFT over time. <br />Conferences & events, have virtually remained the same. WHY?<br />Porquenosenfocamos en la education y cabezasablando?<br />
  13. 13. We are still in a clone culture. It’s time to SHIFT our thinking.<br />Todaviaestamos en la coltura del clon.<br />Estiempoparacabiacomopensamos.<br />
  14. 14. You need to dispel old MYTHS<br />Tudebes de desase ideas vijas<br />
  15. 15. Myths<br /><ul><li>Too Hard – NOT - There is a system and process
  16. 16. Not Possible for SOFT events
  17. 17. Only Applicable for Corporate - Good for providing necessary value
  18. 18. Too Expensive - Do it for small percentage of events.
  19. 19. Can’t isolate the influence of various factors.</li></ul>Ideas vijas<br />
  20. 20. What Do YOU Measure?<br />Quees lo quemides?<br />
  21. 21. How Do You Communicate?<br />Tweet about this speech: <br />#ShiftHappens<br />Como tecomunicas?<br />
  22. 22. <ul><li>87% of US population are mobile users
  23. 23. 98% of all mobile handsets in the US have SMS capabilities
  24. 24. 68.7 million US Citizens use SMS and text services
  25. 25. SMS users are twice that of active email users
  26. 26. In 2009 over 75 billion SMS were sent monthly in US.</li></li></ul><li>It’s time to talk in the language of business<br />This is not a secret language. It must be the ‘voice’ of everyone in attendance including the planners.<br />Estiempo de ablar el lenguaje de negocios<br />
  27. 27. Embrace ROI<br />RETURN ON IDEAS<br />Abras ROI<br />
  28. 28. Embrace ROI<br /><ul><li>Immediate
  29. 29. Affordable
  30. 30. Effective
  31. 31. Targeted
  32. 32. Interactive
  33. 33. Easily Integrated
  34. 34. Measureable
  35. 35. Viral</li></ul>Abrasa ROI<br />
  36. 36. What questions can I ask today that will get me better ROI than yesterday?<br /><ul><li>Who is my audience?
  37. 37. What VALUE or specific benefit do I deliver to my prospects or customers?
  38. 38. What objectives am I trying to achieve with this event/event?
  39. 39. How will I measure my programs?
  40. 40. Did I focus on the primary objective?
  41. 41. Did I pick the right partner(s)?</li></ul>Quepreguntoahoraque me qyudara a mejorar ROI ayer?<br />
  42. 42. Focus On Results<br />Enfocate en resultados<br />
  43. 43. Focus on Planning<br />Enfocate en planiar<br />
  44. 44. Focus on Evaluation<br />Enfocate en evaluacion<br />
  45. 45. Focus on the VALUE of the Event<br />Enfocate el valor del evento<br />
  46. 46. What do you measure?<br />Entertainment<br />Learning<br />Change Management<br />Driving Business<br />Employee Retention<br />Quees lo quemides<br />
  47. 47. Education<br />Education is an active thing. <br />It is a process. <br />You have to do something with the information.<br />Educacion<br />
  48. 48. Education is not just facts, figures & opinions.Thinking is critical.<br />Educacion no esfactos, figuras o opiniones. <br />Pensaescritico.<br />
  49. 49. Your attendees want to be engaged.<br />Tweet unto others as you want others to Tweet unto you.<br />Tuaudenciaquerensenconprometidos.<br />Tweet about it <br />#ShiftHappens<br />
  50. 50. Transition to a networked learning. Be interactive without walls.<br />Unatransision al networesaprendar.<br />Se interactivo in paredes. <br />
  51. 51. Difference between engaged and participation?<br />Diferecia entre compromisoyyparticipar?<br />
  52. 52. You have to be engaged to participate.<br />Debecomprometereparaparticipar.<br />
  53. 53. #1 Reaction/Satisfaction<br />This is the normal measure<br />#1 – Reacion/satisfacion<br />
  54. 54. #2 Learning<br />Should be measured 80%-90% of event<br />#2 - Aprender<br />
  55. 55. #3 Application<br />Post Conference Measure: How did they implement what they learned?<br />How did it benefit our business?<br />#3 - Applicacion<br />
  56. 56. #4 IMPACT<br />Did Shift Happen?<br />#4 - Impacto<br />
  57. 57. #5 It’s about $$$<br />5% of event ROI is about money.<br />It should only be the goal for about 5% or less of your events.<br />#5 – Estodo de $$$ dinero<br />
  58. 58. This is YOUR future<br />SHIFT to your participants. Focus on 10 minute chunks of information or ‘WOW!’ Make participants feel more connected and engaged.<br />Este estufuturo<br />
  59. 59. @ShiftHappensNow<br /><br /><br /><br />Tweet about this speech using #ShiftHappens<br />Join the conversation<br />