Shift Happens! for OFSA - Manage Change

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ShiftHappens.com - This presentation was created and given at the OFSA 2011 conference by Jim Feldman of Shift Happens! Jim did the keynote speech on Shift Happens! or Change Management. He was speaking to Funeral Directors and others in the Funeral Industry.

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  • Is the focus on you or your services?Are you listening and observing?Are you informative or persuasive?Do you provide adequate support?Did you create magic in your message?Did you engage your policy manual?
  • Shift Happens! for OFSA - Manage Change

    1. 1. death is one of thecertainties of life
    2. 2. and the industry is not immune
    3. 3. it’s time for a shift
    4. 4. you have developed services for families
    5. 5. …but haven’t done your own pre-need?
    6. 6. don’t be the last to react
    7. 7. it’s a great time for innovation
    8. 8. the survival of your business
    9. 9. could hinge on your ability to receive, grasp and act
    10. 10. listen to your families, employees& suppliers
    11. 11. can you hear me now?
    12. 12. what am I doing differentlytomorrow that will obtain betterresults than I achieved today?
    13. 13. profit margins cut in half
    14. 14. more families are choosing cheaper options
    15. 15. more families are shifting to cremation
    16. 16. it’s clear--dying isn’t cheap these days
    17. 17. redefine what you offer as standard options
    18. 18. what else should you offer?
    19. 19. $11 Billion industry can be slow to change
    20. 20. a few have been quicker
    21. 21. some have diversified
    22. 22. and have found a niche
    23. 23. pet death care options
    24. 24. green sustainable burial practices
    25. 25. don’t forget your tech savvy customers
    26. 26. create a way to attract & interact with them
    27. 27. Use TechnologyCould you use Bar Codes or RFID?
    28. 28. make traditionalists squirm
    29. 29. technology can’t truly replacepersonal service
    30. 30. ignoring change makes you look antiquated
    31. 31. obesity has forced a shift
    32. 32. use this obstacle as a new business model
    33. 33. develop robust solutions that suit your families
    34. 34. visiting hours have shifted
    35. 35. casket purchase is down
    36. 36. casket rental is up
    37. 37. less flowers
    38. 38. more memorial donations
    39. 39. you are conducting more events
    40. 40. how are you shifting?
    41. 41. focus on service
    42. 42. families want bright & inviting
    43. 43. change is the key to success
    44. 44. genuine wins. uncommon wins. original wins.
    45. 45. stop doing it the old way
    46. 46. start doing what works
    47. 47. don’t slow down
    48. 48. speed up
    49. 49. don’t panic
    50. 50. stay cool
    51. 51. don’t just get ready
    52. 52. get going
    53. 53. don’t waste energy on emotions
    54. 54. spend energy on solutions
    55. 55. don’t just play it safe
    56. 56. take more risks
    57. 57. Again, ask yourself… What am I doing differentlytomorrow that will obtain better results than I achieved today?
    58. 58. when they give you paper
    59. 59. stop ‘shoulding’ all over yourself
    60. 60. experts have their knowledge in order
    61. 61. do ordinary things in an extraordinary way
    62. 62. create your own bucket list
    63. 63. create your own bucket listYou PROVIDE SolutionsYou CREATE ValueYou ENGAGE your FamiliesYou REWARD LoyaltyYou Reach them while you TeachthemYou Teach through their heartYou do not Major in minor thingsYou remain passionate about OFSA
    64. 64. InnovateInitiateEvaporate
    65. 65. ©2011 James Feldman. All rights reserved.
    66. 66. Talk To MeTwitter: @ShiftHappensNowHashtag: #shifthappensLinkedIn: www.linkedin.com/in/jamesfeldmanwww.shifthappens.com

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