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NOMMA Shift Happens Presentation - Short

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Very abbreviated version of Jim's presentation to NOMMA in Feb 2012 as their keynote speaker. This presentation was about Shift Happens (Change Management).

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NOMMA Shift Happens Presentation - Short

  1. 1. ©2012 James Feldman All rights reserved.
  2. 2. don’t follow the crowd
  3. 3. retain individuality
  4. 4. your industry is not immune
  5. 5. it’s time for a shift
  6. 6. it’s time for innovation
  7. 7. dominate your universe
  8. 8. a single customer shifted
  9. 9. keep it simple
  10. 10. if it’s not broken, break it
  11. 11. exceed expectations
  12. 12. engage technology
  13. 13. is there an app for that?
  14. 14. some pains you can’t cure
  15. 15. you are in the center of changeTerryBarrett &RogerCarlsenoffer theirservicestoNOMMAmembers.
  16. 16. listen = learn
  17. 17. “If it had not been for NOMMAwe might have been out of business”. knowledge is free wisdom comes from experience
  18. 18. change how customers think… NOT what they buy.
  19. 19. logic makes people think
  20. 20. emotions make people act “NOMMA is a strong fraternity, without trade secrets.”
  21. 21. some have diversified“I build hydraulic tanks and selldirectly to my customer,thus avoiding Cash Flowissues associated withbeing a subcontractor.”
  22. 22. use this shift as anew business model
  23. 23. time is money
  24. 24. what am I doing differentlytomorrow that will obtain betterresults than I achieved today?
  25. 25. question everything
  26. 26. keep focused on your
  27. 27. the achievement of your vision resides in theirlevel of contentment with your solutions
  28. 28. “In D.C. area they don’t have a big demand for ornamental work. Had to layoff staff after 30 years in business.” Patti Koppersthe biggest challenge is the rate of change and resistance to it
  29. 29. keep your promise
  30. 30. profit margins cut in half
  31. 31. “High End Retailers Report Strong Profits, but Walmart Still Struggles.” New York Timesare you Bloomingdales or Walmart?
  32. 32. don’t reduce your price
  33. 33. focus on service
  34. 34. change is the key to successCash flow is a big issueNormally no deposits upfront.60+ payment is now the normal.Retention game 10% is held.
  35. 35. make traditionalists squirm
  36. 36. genuine wins. uncommon wins. original wins.
  37. 37. what am I doing differentlytomorrow that will obtain better results than I achieved today?
  38. 38. Consider Barter =
  39. 39. don’t waste energy on emotions
  40. 40. spend energy on solutions
  41. 41. take more risks
  42. 42. stop ‘shoulding’ all over yourself
  43. 43. become extraordinary everyday
  44. 44. experts have their knowledge in order
  45. 45. Talk To MeLinkedIn: www.linkedin.com/in/jamesfeldmanTwitter: @ShiftHappensNowHashtag: #shifthappenswww.shifthappens.com

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