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Patients' satisfaction is an important indicator of the quality of care. Measuring healthcare quality and improving patient satisfaction has become increasingly prevalent, especially among healthcare providers and purchasers of healthcare.
This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare.
This discussion will help the reader to assess the influence of certain demographics, socioeconomics, and health characteristics of patient satisfaction.
Our experience has shown that there is ample data from patients. For instance, many complained about the lack of attention, the lack of empathy of nurses especially at night, and the lack of information about the disease. They also complained about the excessive number of patients in the common rooms and about the poor quality of equipment.
While this is not intended to be a wide-reaching complaint there are portions of those comments that could determine the relevance of the complaints and how they impact the patients' overall perception of their caregivers.