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Tips for Caregivers to increase your Patient's patience,

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Patients' satisfaction is an important indicator of the quality of care. Measuring healthcare quality and improving patient satisfaction has become increasingly prevalent, especially among healthcare providers and purchasers of healthcare.

This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare.
This discussion will help the reader to assess the influence of certain demographics, socioeconomics, and health characteristics of patient satisfaction.

Our experience has shown that there is ample data from patients. For instance, many complained about the lack of attention, the lack of empathy of nurses especially at night, and the lack of information about the disease. They also complained about the excessive number of patients in the common rooms and about the poor quality of equipment.

While this is not intended to be a wide-reaching complaint there are portions of those comments that could determine the relevance of the complaints and how they impact the patients' overall perception of their caregivers.

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Tips for Caregivers to increase your Patient's patience,

  1. 1. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Six Prescriptions For Caregivers To Increase Your Patient’s Patience ©2020 James Feldman All rights reserved.
  2. 2. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Commit to building relationships. • Under the Affordable Healthcare Act the federal government deducts 2% of certain Medicare payments to many hospitals each year. • Hospitals can earn none, some or all of that money back based on performance in four areas, including patient experience. Hospitals that perform particularly well can earn more than the 2% back. ©2020 James Feldman All rights reserved.
  3. 3. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Today I’d like to help you to.. ©2020 James Feldman All rights reserved.
  4. 4. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Today I’d like to help you to.. ©2020 James Feldman All rights reserved.
  5. 5. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Today I want you to Stretch outside Your comfort zone. If nothing changes, Nothing changes. ©2020 James Feldman All rights reserved.
  6. 6. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Learn to be Comfortable being Uncomfortable. Aha ©2020 James Feldman All rights reserved.
  7. 7. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Who is Jim Feldman? I question everything. ©2020 James Feldman All rights reserved.
  8. 8. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com • How come there aren’t B batteries? • Why is it that night falls but day breaks? • If love is blind, why is lingerie so popular? • Why does Hawaii have interstate highways? • What was the best thing before sliced bread? • Why do hot dogs come 10 to a package and HD buns only 8? • Why do black olives come in cans & green olives come in jars? • If nothing sticks to Teflon, how do they make it stick to the pan? ©2020 James Feldman All rights reserved.
  9. 9. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com If you agree with 100% of what I say, I have failed. Aha ©2020 James Feldman All rights reserved.
  10. 10. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com -14 Books -350 Articles -BOD Y-ME -BOD SITE -BOD IMA -BOD IF -Lost >250 pounds -No Kill Animal Shelter -Homeless Food bank -Cancer Research ©2020 James Feldman All rights reserved.
  11. 11. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com These are a few of the clients I worked with… ©2020 James Feldman All rights reserved.
  12. 12. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Determine Answer Treat Inform Nurture Grateful The positive ‘patience’ experience is how you build relationships. ©2020 James Feldman All rights reserved.
  13. 13. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com We’re all consumers, it doesn’t matter if we’re a consumer of health care or buying a car or an appliance. Building Relationships is how you create a positive patient experience. ©2020 James Feldman All rights reserved.
  14. 14. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com If health care doesn’t focus on the experience and the kind of care they provide, you’re not going to be able to compete in the marketplace today. The patient experience is how you build relationships. ©2020 James Feldman All rights reserved.
  15. 15. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patients should not be going home just feeling comfortable but with an experience that was successful. ©2020 James Feldman All rights reserved.
  16. 16. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Medical Diagnosis Providing Patience to your Patient ©2020 James Feldman All rights reserved.
  17. 17. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Information Medical Diagnosis Providing Patience to your Patient ©2020 James Feldman All rights reserved.
  18. 18. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Information Medical Diagnosis Elective or not? Providing Patience to your Patient ©2020 James Feldman All rights reserved.
  19. 19. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Information Medical Diagnosis Elective or not? Providing Patience to your Patient Hospitalization ©2020 James Feldman All rights reserved.
  20. 20. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Information Medical Diagnosis Elective or not? Satisfaction Providing Patience to your Patient Hospitalization ©2020 James Feldman All rights reserved.
  21. 21. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com To what extent are patients satisfied with the health services being offered at your hospital? ©2020 James Feldman All rights reserved.
  22. 22. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com To what extent can the level of satisfaction with the health services be attributed to between- services and within-service factors? ©2020 James Feldman All rights reserved.
  23. 23. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com To what extent is satisfaction with the health services associated with individual characteristics such as demographic status, education, self-perceived health, use of illegal drugs and type of insurance? ©2020 James Feldman All rights reserved.
  24. 24. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com 1.To what extent are patients satisfied with the health services being offered at your hospital? 2.To what extent can the level of satisfaction with the health services be attributed to between- services and within-service factors? 3.To what extent is satisfaction with the health services associated with individual characteristics such as demographic status, education, self- perceived health, use of illegal drugs and type of insurance? 4.To what extent can service characteristics such as staffing level, competence and hospital size explain differences in satisfaction levels between services? ©2020 James Feldman All rights reserved.
  25. 25. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •Patients' satisfaction is an important indicator for quality of care. Measuring healthcare quality and improving patient satisfaction have become increasingly prevalent, especially among healthcare providers and purchasers of healthcare. ©2020 James Feldman All rights reserved.
  26. 26. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare. ©2020 James Feldman All rights reserved.
  27. 27. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com • Patients' satisfaction is an important indicator for quality of care. Measuring healthcare quality and improving patient satisfaction have become increasingly prevalent, especially among healthcare providers and purchasers of healthcare. • This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare. ©2020 James Feldman All rights reserved.
  28. 28. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com How Healing Works •It is a most urgent and concerning issue of how to control patients’ demands and preferences and adopt correct marketing concepts under the circumstances of intense competition in order to satisfy the public and build up a competitive edge for medical institutions. ©2020 James Feldman All rights reserved.
  29. 29. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com How Healing Works •Patients' perception about healthcare has been predominantly accepted as an important indicator for measuring quality of health care and a critical component of performance improvement and clinical effectiveness. ©2020 James Feldman All rights reserved.
  30. 30. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com How Healing Works • It is a most urgent and concerning issue of how to control patients’ demands and preferences and adopt correct marketing concepts under the circumstances of intense competition in order to satisfy the public and build up a competitive edge for medical institutions. • Patients' perception about healthcare has been predominantly accepted as an important indicator for measuring quality of health care and a critical component of performance improvement and clinical effectiveness. ©2020 James Feldman All rights reserved.
  31. 31. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patient satisfaction is a complex concept which highly depends on the subjective judgment of a patient. Measuring patient satisfaction has become an important parameter of the continuous quality assessment and improvement in hospital services. ©2020 James Feldman All rights reserved.
  32. 32. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patient satisfaction is a complex concept which highly depends on the subjective judgment of a patient. Most researchers agree that patient satisfaction is a multidimensional concept; however, no consensus exists regarding which dimensions of care should be evaluated to measure patient satisfaction. ©2020 James Feldman All rights reserved.
  33. 33. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patient satisfaction is a complex concept which highly depends on the subjective judgment of a patient. • Measuring patient satisfaction has become an important parameter of the continuous quality assessment and improvement in hospital services. • Most researchers agree that patient satisfaction is a multidimensional concept; however, no consensus exists regarding which dimensions of care should be evaluated to measure patient satisfaction. ©2020 James Feldman All rights reserved.
  34. 34. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patients tend to compare their expectations with the experiences they had as well as with the actual outcomes. When those expectations are not met by the actual situation, the patient may become dissatisfied. ©2020 James Feldman All rights reserved.
  35. 35. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patients satisfaction depends on the consistency between what the patient expects and what is actually perceived or experienced. ©2020 James Feldman All rights reserved.
  36. 36. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •Patient satisfaction is also a component of quality of care. • Enhancing the quality of service improves the satisfaction of patients. ©2020 James Feldman All rights reserved.
  37. 37. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com The quality of service and the satisfaction of customers are key determinants of patient’s loyalty. ©2020 James Feldman All rights reserved.
  38. 38. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com • Patients tend to compare their expectations with the experiences they had as well as with the actual outcomes. When those expectations are not met by the actual situation, the patient may become dissatisfied. Hence, patient’s satisfaction depends on the consistency between what the patient expects and what is actually perceived or experienced. • Patient satisfaction is also a component of quality of care. Enhancing the quality of service improves the satisfaction of patients. • The quality of service and the satisfaction of customers are key determinants of patient’s loyalty. ©2020 James Feldman All rights reserved.
  39. 39. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •Perception of interpersonal-based medical service encounters positively influences service quality and patient satisfaction. ©2020 James Feldman All rights reserved.
  40. 40. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •Perception of service quality among patients positively influences their trust. ©2020 James Feldman All rights reserved.
  41. 41. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •Perception of trust among patients positively influences their satisfaction. ©2020 James Feldman All rights reserved.
  42. 42. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com •The feeling of trust influences their outcome. ©2020 James Feldman All rights reserved.
  43. 43. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com • Perception of interpersonal-based medical service encounters positively influences service quality and patient satisfaction. • Perception of service quality among patients positively influences their trust. • Perception of trust among patients positively influences their satisfaction. • The feeling of trust influences their outcome. ©2020 James Feldman All rights reserved.
  44. 44. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com stop ‘shoulding’ all over yourself ©2020 James Feldman All rights reserved.
  45. 45. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com 1 You are an expert in your field. 2 You serve many Patients. 3 You are passionate about what you do. 4 You have wisdom people want. Your Qualifications ©2020 James Feldman All rights reserved.
  46. 46. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Most of us only remember so let’s get focused! 3 Things ©2020 James Feldman All rights reserved.
  47. 47. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Three Critical AHAs I. What am I doing differently tomorrow? II. What is the value to my Patient? III.What is the benefit to my Patients? ©2020 James Feldman All rights reserved.
  48. 48. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  49. 49. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  50. 50. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com WOW WIiFM©2020 James Feldman All rights reserved.
  51. 51. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com …if no WIiFM your Patients switch off. ©2020 James Feldman All rights reserved.
  52. 52. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com You don't know everything. You can't forecast reactions. Narrow your gaps in knowledge instead of widening it. ©2020 James Feldman All rights reserved.
  53. 53. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patients may not always be RIGHT. However, there is no percentage in telling them they are WRONG. ©2020 James Feldman All rights reserved.
  54. 54. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Don’t do something permanently stupid just because you’re temporarily Upset. Aha ©2020 James Feldman All rights reserved.
  55. 55. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com It’s not What You Think but How You Think. ©2020 James Feldman All rights reserved.
  56. 56. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patients do not weigh their overall experience of you. It’s the last occasion, good or bad, that affects their opinion of you. I WANT IT ALL! I WANT IT NOW! ©2020 James Feldman All rights reserved
  57. 57. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Truly great Patient service affects every individual, every process, every level, of every organization. ©2020 James Feldman All rights reserved.
  58. 58. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Your Patients always want to talk about their most favorite topic: themselves, wants or needs. ©2020 James Feldman All rights reserved.
  59. 59. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patient Service is just like D-A-T-I-N-G. Basically, when you come into hospital, anybody who says they’re not distressed or they’re not in a – not so much a panic mode, but their mood is not upbeat … so sometimes it will get to a point where you require some emotional support. ©2020 James Feldman All rights reserved.
  60. 60. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  61. 61. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Personalize their experience But Less Loyal The New Demand of Patient Satisfaction More Demanding Escalate the awareness for the immense need for dedication to Patient Satisfaction. ©2020 James Feldman All rights reserved.
  62. 62. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patients if given the choice go to care takers they really trust. And they share it with other people they like. Who also really like it. And share it with other people. Who also… ©2020 James Feldman All rights reserved.
  63. 63. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  64. 64. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  65. 65. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com FEATURE is a characteristic of services. BENEFIT is what the feature does for your Patient. How to get your Patients excited ©2019 James Feldman ©2020 James Feldman All rights reserved.
  66. 66. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com If given the choice Patients seek features…they buy ©2020 James Feldman All rights reserved.
  67. 67. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  68. 68. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com It’s all about is about how you Determine to build relationships.
  69. 69. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Influencing Positive Experiences • Staff frequently checking on patients • Enabling good handovers with effective information, thus removing the need for patients to retell their story to every new staff member. • Doctors and nurses talking outside the patient’s room was seen as both a positive and a negative thing. Some thought it indicated seamless and ‘excellent’ care, giving patients privacy when they needed it ©2020 James Feldman All rights reserved.
  70. 70. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Influencing Positive Experiences • Staff frequently checking on patients • Enabling good handovers with effective information, thus removing the need for patients to retell their story to every new staff member. • Doctors and nurses talking outside the patient’s room was seen as both a positive and a negative thing. Some thought it indicated seamless and ‘excellent’ care, giving patients privacy when they needed it ©2020 James Feldman All rights reserved.
  71. 71. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Influencing Positive Experiences • Staff frequently checking on patients • Enabling good handovers with effective information, thus removing the need for patients to retell their story to every new staff member. • Doctors and nurses talking outside the patient’s room was seen as both a positive and a negative thing. Some thought it indicated seamless and ‘excellent’ care, giving patients privacy when they needed it ©2020 James Feldman All rights reserved.
  72. 72. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com WIIFM Overall, participants were comfortable with doctors and nurses making decisions on their behalf, as long as they explained the situation and their options clearly. ©2020 James Feldman All rights reserved.
  73. 73. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com It’s about ANSWERS which determines your Patients’ ATTITUDE. ©2020 James Feldman All rights reserved.
  74. 74. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ATTITUDE is everything. 67% of all Patients seek other resources because of a poor attitude, or indifference from health care employees. ©2020 James Feldman All rights reserved.
  75. 75. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com The most important skill to become Patient and employee driven is to LISTEN. ©2020 James Feldman All rights reserved.
  76. 76. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Listen the Patient may be talking. Don’t talk, the Patient may be listening. ©2020 James Feldman All rights reserved. ©2020 James Feldman All rights reserved.
  77. 77. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com It’s about how you TREAT each Patient uniquely. Fit their needs to a "T”. ©2020 James Feldman All rights reserved.
  78. 78. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  79. 79. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Their patience is about INNOVATIVE solutions that identifies their Problems. ©2020 James Feldman All rights reserved.
  80. 80. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Creativity is thinking up new things. Innovation is doing new things. ©2020 James Feldman All rights reserved.
  81. 81. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com It’s about how you NURTURE your employees so they take care of your Patients. ©2020 James Feldman All rights reserved.
  82. 82. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com There is one objective and the cure…to GUARANTEE you continue to have Patients in the future. ©2020 James Feldman All rights reserved.
  83. 83. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com 1-Quality 2-Speed 3-Communication Patient Trusts: WIiFM ©2020 James Feldman All rights reserved.
  84. 84. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  85. 85. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com “We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.” “We are not an average company, our service is not average, and we don’t want our people to be average. We expect every employee to deliver WOW.” ©2020 James Feldman All rights reserved.
  86. 86. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com “Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Patient.” Create memorable connections. WOW our Patients. ©2020 James Feldman All rights reserved
  87. 87. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com (2016) A passenger suffered a concussion, a broken nose, injuries to his sinuses requiring surgery and lost two front teeth, and long term health consequences after being forcibly removed from his seat. ©2020 James Feldman All rights reserved.
  88. 88. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Look at each Patients’ transactions through their viewpoint. ©2020 James Feldman All rights reserved.
  89. 89. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Do you stand out? ©2020 James Feldman All rights reserved.
  90. 90. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com 1 2 3 Question 1 How will we WOW them? And be different? Question 2 What do our Patients need? Question 3 Why should our Patients continue the relationship? Ask yourself ©2020 James Feldman All rights reserved.
  91. 91. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Circles of Clarity Selling is what YOU Say Marketing is what YOU Do Results is what THEY want Branding is what YOU Are Patient Relationships are what You Need ©2020 James Feldman All rights reserved.
  92. 92. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  93. 93. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com everything starts with their challenges, needs, prejudices, and concerns. ©2020 James Feldman All rights reserved.
  94. 94. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com stay in your sweet spot, where the things you understand better than anyone else intersect with the things your Patients’ really care about. ©2020 James Feldman All rights reserved.
  95. 95. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  96. 96. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com one-off presentations don’t add up to a long-term placement strategy. ©2020 James Feldman All rights reserved.
  97. 97. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com d-a-t-i-n-g your Patient is a marathon not a one-time effort. ©2020 James Feldman All rights reserved.
  98. 98. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  99. 99. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com if you don’t care about this stuff, why should anybody else? ©2020 James Feldman All rights reserved.
  100. 100. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com you’ll know if you’re being lazy. don’t be lazy. ©2020 James Feldman All rights reserved.
  101. 101. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  102. 102. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com call your company as if you were the unhappy Patient. ©2020 James Feldman All rights reserved.
  103. 103. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com stop trying to do the IMPOSSIBLE for the UNGRATEFUL.©2020 James Feldman All rights reserved.
  104. 104. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Beware of Distractions… disguised as Opportunities. Aha ©2020 James Feldman All rights reserved.
  105. 105. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  106. 106. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Patient Relations Tools Offer Your Knowledge Think ‘next date’ Learn about your Patient Listen more. Talk less. Convenient is easier Build Value WIIFM Center Of Gravity Exceed Expectations DO WHAT’S RIGHT Strive For Excellence ©2020 James Feldman All rights reserved.
  107. 107. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com You PROVIDE solutions… not deliver products. You CREATE value… not provide services. You ENGAGE your Patients not sell to them. You are PROBLEM SOLVERS©2020 James Feldman All rights reserved.
  108. 108. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com A Crash Course On Patient Service: The 2 most important words: ©2020 James Feldman All rights reserved.
  109. 109. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com A Crash Course On Patient Service: The MOST important word: ©2020 James Feldman All rights reserved.
  110. 110. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com If you don’t look out for #1 you might step in #2. Aha ©2020 James Feldman All rights reserved.
  111. 111. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Three Critical AHAs I. What am I doing differently tomorrow? Delivering Patience to my Patients. II. What is the value to my Patient? Solutions that address WIIFM. III.What is the benefit to you? Engagement that encourages loyalty. ©2020 James Feldman All rights reserved.
  112. 112. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ©2020 James Feldman All rights reserved.
  113. 113. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Let’s create your own bucket list I PROVIDE Solutions. I CREATE Value. I ENGAGE our Patients. I REWARD Loyalty. I do not Major in minor things. I remain passionate. I become more extraordinary every single day-starting now. I don’t confuse inconvenient with impossible. I make Shift Happen! ©2020 James Feldman All rights reserved.
  114. 114. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com 312 527•9111 Text 312 909•9700 jfeldman@shifthappens.com www.shifthappens.com Contact Information ©2020 James Feldman All rights reserved.

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